........ if we just open it up to any file it could cause all kinds of problems for users and impact customer experience. .....
I agree with this statement as it applies to less sophisticated user however, we who appreciate the issues of format compatibilities and the inherent issues that may be involved when attempting to serve file types not compatible with the viewing hardware/applications and are willing assume those risks understanding that such issues will arise, leaving the accountability to us who wish access to all files types. Not asking to have it transcoded or otherwise validated prior to making the files available, simply an ability to access the files we wish to access without DLink assuming they know best what we need.
THE CUSTOMER EXPERIENCE IS ALREADY BEING NEGATIVELY IMPACTED DUE TO INACTION ON THIS ISSUE
Example: I use twin DSM-750 Media players able to play MKV formats directly and that playing such a media container has its constraints in video and audio codec compatibilities.
I simply want to be able to access the file from my DSM-750.. I will ensure that the MKV container is suitable and compatible to the DSM.Perhaps a quick little upgrade release
ie: Version 1.06.X that users may use to upgrade their DNS's with the understanding that the user is assuming all risks and problems that may be encountered with malformed media files.
Simply have the Media server make the files visible and available to provided to the networked device leaving the suitability for use of the file to the user opting to upgrade to a more open server...I believe that the user community that is using these devices for the purposes of serving files to media devices on their networks are already accustomed to ensuring the formats of the media files they are attempting to use..
The less sophisticated user can stay with the default firmware...
Just my rant reflecting my impatience with Dlink in coming to a viable offering to resolving this issue more quickly that it has to date. 