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Author Topic: Adding a private line to a DPH-125MS  (Read 8695 times)

GCAccounts

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Adding a private line to a DPH-125MS
« on: March 10, 2009, 09:42:26 PM »
We have 3 lines one of which is a private line. We want the private line to go through the system bypassing the extension prompts and going to one phone. Is this possible with the system we have?

JJ
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GCAccounts

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Re: Adding a private line to a DPH-125MS
« Reply #1 on: March 12, 2009, 09:23:53 PM »
No one knows if I can get this done?
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bsginc

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Re: Adding a private line to a DPH-125MS
« Reply #2 on: March 13, 2009, 07:23:59 AM »
I dont know of any possible way with response point to make this happen.

I am also interested in finding out the answer to this, i have clients that have to use 2 phones on their desktop, on RP phone and one cordless phone for the dedicated pots phone line.
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PCTechie

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Re: Adding a private line to a DPH-125MS
« Reply #3 on: March 13, 2009, 09:23:33 AM »
I too have asked this question in the past.  According to DLink they say it is not yet possible.  I assume this is a Microsoft thing since it is their software.  They did add some of the requested features in SP2, but they did not add this one.
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Mlachake

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Re: Adding a private line to a DPH-125MS
« Reply #4 on: March 16, 2009, 08:47:54 AM »
Yes, you can bypass the reception and have the call ring on a particular phone. However, I do not understand what you mean by a private line in relation to the other 2  or 3 lines.
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mavrrick

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Re: Adding a private line to a DPH-125MS
« Reply #5 on: March 17, 2009, 07:02:22 AM »
If you are talking about DID then Response Point can't do that. You can buypass the receptionist to go to operator or you can specify a number incoming number to go to a certain extension but you can't do DID currently.

****EDIT-- I need to correct myself i am pretty sure that DID is avaliable via SIP Trunking.****
« Last Edit: March 17, 2009, 07:40:22 AM by mavrrick »
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GCAccounts

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Re: Adding a private line to a DPH-125MS
« Reply #6 on: March 18, 2009, 04:25:04 PM »
What I meant by a private line is one phone # that bypasses the receptionist and rings on one phone only. He wants a line to go directly to his phone no others. I cant figure out how to accomplish this or if it can be done.
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mavrrick

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Re: Adding a private line to a DPH-125MS
« Reply #7 on: March 19, 2009, 10:22:41 AM »
It sounds like you want your customer to be able to have lets say any phon call to phone number 555-555-55555 go to extension 100 for example. That is DID which can only be accomplished right now with SIP Trunking.
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Mlachake

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Re: Adding a private line to a DPH-125MS
« Reply #8 on: March 19, 2009, 04:03:53 PM »
Now I understand exactly what you are trying to accomplish; it is not possible with the current gateway. That said, however, you can configure specific numbers (callers) to bypass the receptionist and ring at your extension.
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thansen

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Re: Adding a private line to a DPH-125MS
« Reply #9 on: April 16, 2009, 07:52:16 PM »
You could do it the old fashioned way and wire a new phone jack (for the private line only) to that users office and connect a standard single line phone to it.  Make the phone red and it could be a conversation piece too...
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