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Author Topic: Xbox live connection issues  (Read 28402 times)

GrimNights

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Xbox live connection issues
« on: March 17, 2012, 10:53:28 AM »

Just want to say first I have already tried Xbox Support all the troubleshooting on their end didn't work.  ::)

My Xbox live connection drops all the time pretty much whenever it wants it is random most of the time. It is on a wired connection, I have done all the port forwarding, tried DMZ. 95% of time I can log back in right away.

I have dsl modem, it was bridged before and I have called to verify that it was. I have my 645 thru the dmz with reserved IP right now -it was the last thing I tried- My laptop works internet works fine, it is connected wireless. Also if it connected directly to the modem it works just fine.

Firmware is 1.01 and used the guide that was here to do so.
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FurryNutz

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Re: Xbox live connection issues
« Reply #1 on: March 17, 2012, 11:13:41 AM »

What Hardware version is your router? Look at sticker under router.

What region are you located?
Are you wired or wireless connected to the router?
Check the XBL sticky for XBL in this forum.

What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.

Some things to try:

Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.

What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or mixed G and N?

Channel Width set for Auto 20/40Mhz or try 20Mhz only.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer to find out.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.
« Last Edit: March 17, 2012, 11:15:15 AM by FurryNutz »
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GrimNights

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Re: Xbox live connection issues
« Reply #2 on: March 17, 2012, 12:18:16 PM »

Version A1
 Region MidWest, US
Wired
Did that before posting

Centurylink EQ660R-F1 ADSL Router
I called to verify that was modem was bridged, since viewing the ADSL page once it bridged isn't the easiest thing, well for me at least.

Advanced Dns - wasn't there
Dns Relay - is on
Reserved all IP addresses and are set to auto obtain
Firewall is set to Endpoint
uPnP and Multi-cast is Enabled

Set to mixed G and N
channel width 20 Mhz
WPA personal, set to auto

2 smartphones, Printer, Kindle Fire are all the wireless devices
no cordless phones

One Network that is on a different channel then I am
Short GI is off

Problem is with my Xbox so no antivirus

All Cables are working and cat 6

I will post again after I test Xbox connection

Edit: after testing the connection, it failed twice to connect, and connected the 3rd.  Then disconnected while I was on the dashboard.
« Last Edit: March 17, 2012, 12:32:30 PM by GrimNights »
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GrimNights

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Re: Xbox live connection issues
« Reply #3 on: March 17, 2012, 01:07:00 PM »

Tried in DMZ and bridge neither kept their connection nor could I connect game servers thru Xbox live.
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FurryNutz

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Re: Xbox live connection issues
« Reply #4 on: March 17, 2012, 01:49:00 PM »

Once the DSL modem is bridged, you will loose it's web page access. Thats normal.

Check the QoS gaming sticky for XBL in this forum.

Maybe someone can review your router settings with you using teamviewer if your interested. Its safe and secure.
« Last Edit: March 17, 2012, 01:57:23 PM by FurryNutz »
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GrimNights

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Re: Xbox live connection issues
« Reply #5 on: March 17, 2012, 03:44:30 PM »

So after fighting with it for the past hour  :-\
I did all the QoS Settings, Now the router won't get the IP address from the bridged modem -_-

I directly connected the bridged modem to my laptop and it work. Also tried it with my Xbox and live worked great, which didn't make me any happier really.

So what steps do I take to fix all this because quite honestly as good as wireless is for this model, the trouble it has given isn't worth it.
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FurryNutz

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Re: Xbox live connection issues
« Reply #6 on: March 17, 2012, 04:13:38 PM »

have you powered OFF both Modem and router then power ON the modem first and let it sync then power on the router and check to see if it gets an IP address?
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GrimNights

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Re: Xbox live connection issues
« Reply #7 on: March 17, 2012, 04:24:15 PM »

have you powered OFF both Modem and router then power ON the modem first and let it sync then power on the router and check to see if it gets an IP address?

First thing I tried
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FurryNutz

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Re: Xbox live connection issues
« Reply #8 on: March 17, 2012, 04:54:40 PM »

What IP address did you see on the Status/Device Info/Wan Section? 192.168 or a public IP address from your ISP modem?

Lets do a factory reset on the 645 and reset up the router with out QoS.
Possible you might update to Beta FW.
Let me know if you want some one to review the router settings.
« Last Edit: March 17, 2012, 05:03:09 PM by FurryNutz »
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GrimNights

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Re: Xbox live connection issues
« Reply #9 on: March 17, 2012, 05:33:13 PM »

What IP address did you see on the Status/Device Info/Wan Section? 192.168 or a public IP address from your ISP modem?

Lets do a factory reset on the 645 and reset up the router with out QoS.
Possible you might update to Beta FW.
Let me know if you want some one to review the router settings.

Ok did the factory reset, I get the public IP from my ISP

I am inputting the settings now
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FurryNutz

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Re: Xbox live connection issues
« Reply #10 on: March 17, 2012, 05:35:26 PM »

How are you inputing the settings?
Make sure the IP address for the xbox is reserved ON the router.
I would reserve IP addresses for ALL devices first. Save settings and make sure you still have internet. Reboot the router using the Tools/System menu.

Then go in and set up QoS.
« Last Edit: March 17, 2012, 05:37:31 PM by FurryNutz »
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FurryNutz

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Re: Xbox live connection issues
« Reply #11 on: March 17, 2012, 05:49:51 PM »

How many xboxes do you have? You may not need to set up for just one.
After you set up the IP addresses, check the NAT status on a game, try MW3 or something where it shows NAT status.
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GrimNights

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Re: Xbox live connection issues
« Reply #12 on: March 17, 2012, 06:53:02 PM »

How are you inputing the settings?
Make sure the IP address for the xbox is reserved ON the router.
I would reserve IP addresses for ALL devices first. Save settings and make sure you still have internet. Reboot the router using the Tools/System menu.

Then go in and set up QoS.

I am doing it manually, I do have a config saved and I made a new one after I finished doing it this time.
IP is reserved
I reserved the PC and the Xbox I took everything else off the network for now.


How many xboxes do you have? You may not need to set up for just one.
After you set up the IP addresses, check the NAT status on a game, try MW3 or something where it shows NAT status.

Before the QoS i couldn't even log into a game server but it logged me instantly, The NAT was Open. Odd how QoS did what DMZ couldn't  ??? Something is wrong with this picture!  :(

Well I test some more and get on some servers so see if the connection fails or not. I am hoping for the best, I will report back in a day or so with an update.
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GrimNights

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Re: Xbox live connection issues
« Reply #13 on: March 17, 2012, 07:00:21 PM »

spoke too soon I got kicked from the servers :(

at least it was kinda a step forward

Edit: Connection speed is great now just drops
« Last Edit: March 17, 2012, 07:02:08 PM by GrimNights »
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FurryNutz

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Re: Xbox live connection issues
« Reply #14 on: March 17, 2012, 07:01:17 PM »

Want a review of ur router settings?
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