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[panda349]

just called AOL and they couldnt help me.  They said if there is a problem with the internet service or the modem they could help me. they told me to talk to someone at D link.  I knew AOL wouldnt be able to help me.  And I was speaking to a female  figures  I dont even think she knows much.  She asked me if my modem works when its connected to my computer and not the router and i told her that it does.  So I dont know what to do now. 

[FurryNutz]

Maybe we can chk out ur router and modem remotely using teamviewer.com and see if we can get it working better for you.

[panda349]

okay i downloaded and installed team viewer  now what?  how would you check the modem remotely?  i can see you checking out the router remotely but not sure about how you would the modem

[FurryNutz]

Will have to set up a time when ill be home to chk it out. Maybe tomorrow?

[panda349]

okay just let me know.

[panda349]

from what i looked up about my modem i think its a modem/router.  so could that be the problem?  when im just connected to the internet by the modem/router i dont have a wireless network.  my modem is a gnet model BB2060-Xl  which only lets me connect to high speed internet so I got the dlink router so I could connect two computers to the high speed internet and also have my wireless netbook connect to the internet.

[FurryNutz]

You can find out, if the 655 is hooked up, what os tue wan ip address it gets under status/device info? If 192.168 number, this means the modem has a router built in.

[panda349]

where would i look for that information?  in the cmd  ipconfig /all thing?

[panda349]

PPP adapter The Internet (1):

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : The Internet (1)
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 172.163.86.77(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . : 0.0.0.0
   DNS Servers . . . . . . . . . . . : 205.188.146.145
   NetBIOS over Tcpip. . . . . . . . : Disabled

if the above is my modem there is no 192  number

[panda349]

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 60-EB-69-C0-C1-86
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e8cb:3a38:c200:c562%12(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.197.98(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 308341609
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-AE-B7-2F-60-EB-69-C0-C1-86

   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled


this is when computer is connected to modem

[FurryNutz]

See if you can connect the Router to the aol modem and if you can get connected, run the teamviewer program and send me a PM message with the ID and PW.