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[lamanz]

I purchased the DIR-615 last week, and have experienced intermittent loss of internet connectivity, and
automatic rebooting numerous times a day. A solid connection is up for 90% of the time; but you never know when connection will be lost.  When connection is lost it automatically comes back after about 5 minutes with the router rebooting itself.  I though I would ask for assistance here prior to taking it back to Fry's.  I was previously using a 6 year old Linksys, and had no problems for years until it recently decided to die.

Specific information:

DIR 615
Hardware Version I1
Firmware Version  9.01NA (I updated from 9.0)

Computer - Dell running Windows Vista
Modem - Motorolla SB5120 Surfboard Cable Modem
Provider - Time Warner Cable in Los Angeles

This main desktop computer is hard-wired to the router, and another computer is using WIFI.

Settings:

Dynamic IP (DHCP)
802.11n only
Enable auto channel scan
WPA -Personal
WPA2 only Cipher AFS

Any ideas?

Thanks, in advance!

[FurryNutz]

Are you wired or wireless connected to the router?


Some things to try:
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.

Wireless Installation Considerations
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer to find out.

Turn off WISH, and WPS under Advanced.
Turn off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.

[lamanz]

I have a wired connection to the router, and also a laptop connected via Wifi.

Thanks for the reply!

[FurryNutz]

Any status on this?