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Author Topic: dir-835 youtube, facebook and other sites problem (RESOLVED)  (Read 67689 times)

FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #15 on: July 30, 2012, 12:39:48 PM »

Hmm, do they have the same model modem? Might be worth a try to test just to see. I presume they have different brand and model routers?

It is odd that only BF and YT only seem to effect you while using this router and modem.

I guess you have determined that using a different older model works. Oly thing I might try is go to the store with good return policy and try a different DLink model if they have one and see if that does it. I'm hoping it won't.

Other than this, I'll pass this along and see if there is anything else were missing. There might be a FW issue here.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #16 on: July 31, 2012, 10:27:54 AM »

I see there is another user with the same problem. I've sent a message to DLink to see if they can provide any info.  ::)
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

octanez

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Re: dir-835 youtube, facebook and other sites problem
« Reply #17 on: July 31, 2012, 01:03:19 PM »

Good to hear I am not alone with that problem, I am really curious what's causing this!  ;D
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Moff

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Re: dir-835 youtube, facebook and other sites problem
« Reply #18 on: July 31, 2012, 01:57:57 PM »

I just brought a dir-835. All my computers, wireless or connected with a wire can't load 3/4 of videos on youtube, and 3/4 of images on facebook. Facebook goes into an infinite loading that never finish. Gaming is fine, it's mostly browsing on internet that is causing problem. Everything was working fine before plugging the new router.
P.S. octanez, I have the same problem. So you're not alone. A call to D-Link have resolved the problem but now the problem is here again.
P.S. Also saw a firmware for dir-835 but the link is only for a pdf saying :
DIR-835 Firmware Release Notes
Firmware: FW v1.02
Hardware: Rev. A1
Date: 2012/07/02
Problems Resolved:
1. Fixed WPS-PIN security issue
2. Fixed 5G channels issue.
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #19 on: July 31, 2012, 02:01:12 PM »

@ Moff
What region are you located?
Are you wired or wireless connected to the router?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
What browser are you using?
« Last Edit: July 31, 2012, 02:04:20 PM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Moff

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Re: dir-835 youtube, facebook and other sites problem
« Reply #20 on: July 31, 2012, 02:07:20 PM »

Please give the following information there as well please:
What region are you located? Montreal, prov. Quebec, Canada
Are you wired or wireless connected to the router? Wireless

What ISP Service do you have? Cable or DSL? Videotron cable
What ISP Modem do you have? Stand Alone or built in router? Stand Alone
What ISP Modem make and model do you have? Arris tm722g/nu-12
What browser are you using? Firefox
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #21 on: July 31, 2012, 02:12:09 PM »

Please give the following information there as well please:
What region are you located? Montreal, prov. Quebec, Canada
Are you wired or wireless connected to the router? Wireless

What ISP Service do you have? Cable or DSL? Videotron cable
What ISP Modem do you have? Stand Alone or built in router? Stand Alone
What ISP Modem make and model do you have? Arris tm722g/nu-12 Any chance you might have a friend, nieghbor or family member with a different modem that maybe you could test the 835 on would you? That area up there mainly use Arris modems?
What browser are you using? Firefox This happen with IE too?

I've sent a message to DLink regarding this. So will just have to wait for now.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Moff

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Re: dir-835 youtube, facebook and other sites problem
« Reply #22 on: August 01, 2012, 02:59:57 AM »

That area up there mainly use Arris modems? Maybe 40% - 50 % are with Videotron Cable and maybe 30% - 40 % with Bell. I know Videotron users with high speed Internet use an Arris modem.
What browser are you using? Firefox This happen with IE too? Yes
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #23 on: August 01, 2012, 07:10:36 AM »

Any chance Videotron allows BOYM? I might try a different modem if possible just to test.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Jinxz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #24 on: August 02, 2012, 01:01:52 PM »

Just saw this topic. I'm kind of relieved now that I'm not alone experiencing these difficulties.
I also live in the Montreal region with Videotron as ISP.  ???
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #25 on: August 02, 2012, 01:26:11 PM »

One thing to maybe help push this along, any one email or started email with DLink support? I would start there and see if you get any results. I might even call and ask for level 2 support and also mention that others here in the forums are exhibiting the same thing.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

liberte45

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Re: dir-835 youtube, facebook and other sites problem
« Reply #26 on: August 05, 2012, 12:57:29 PM »

I have the exact same issue.  I am from the same region (Montreal), internet provider (videotron) and modem (Arris).

I tried to remove the DNS advanced option and it fixed the issue for Facebook.  However, I still have the same issue of infinite loadtime with Youtube video.

DLINK, please have closer look at this problem.  You know the exact combination of equipment causing the issue.  Please advise.
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #27 on: August 07, 2012, 01:09:10 PM »

Anyone still on older FW, and exhibiting this issue might what to upgrade to v1.02 and see if the problem still exists.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

SirEnigma

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Re: dir-835 youtube, facebook and other sites problem
« Reply #28 on: August 07, 2012, 02:57:41 PM »

Hi,

I have the same problem. It used to work fine when I started using the Router 6 weeks ago but youtube stopped working after the Flash player upgrade on my PC (11.3.300.268, about 3 weeks ago) and on my Android phone (I don't have the present version). The weird part is that in Youtube you can see the thumbnails in the timebar (when I scroll the timeline button) ???. I have tried other video streaming sites (Netfilx) and it works perfect. So, from what I can figure, the problem seams to be around the Flash Player after the latest upgrade. Anyone made the same observation?

I also live in Montreal and I my ISP is Videotron. My firmware is 1.02 on my DIR-835. Connected the router is a PC (wired), a laptop (Wi-FI), a IPod (Wi-Fi) and a Galaxy Nexus - Android 4.1.1 (Wi-Fi).

SirEnigma.
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SirEnigma

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Re: dir-835 youtube, facebook and other sites problem
« Reply #29 on: August 07, 2012, 03:08:15 PM »

Oh I forgot to mention, I tried putting my old DLINK DIR-524 and everything starts to work perfectly again.

SirEnigma
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