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Author Topic: dir-835 youtube, facebook and other sites problem (RESOLVED)  (Read 67697 times)

octanez

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Re: dir-835 youtube, facebook and other sites problem
« Reply #30 on: August 07, 2012, 08:18:28 PM »
Yeah this is the same thing for me enigma, the only video streaming website I get problem with is youtube. I can also see the entire thumbnails from the videos as well! I just updated my FW to 1.02 and updated the flash player but the problem persist. I don't know if it is related with flash player, my older version was doing the same...  :-\
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SirEnigma

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Re: dir-835 youtube, facebook and other sites problem
« Reply #31 on: August 07, 2012, 11:07:18 PM »
The thing I keep thinking about is that the only persons complaining about this problem seam to be located in Montreal AND using the Videotron cable internet. The DIR-835 was sold , at the very least, all around Canada so why is th problem only occurs here?  :-\

SirEnigma
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #32 on: August 08, 2012, 07:16:27 AM »
What I believe is something to do with that ISP or area. Most problems seen are DLink routers and this ISP.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #33 on: August 08, 2012, 09:19:08 AM »
Is there any one up there with this model router that has a friend, family or maybe work place where they can take this router and connect it just for a quick test? See if the problem exhibits and follows if you can find someone with a different ISP?

Is Videotron the only ISP in this particular area? I know Rogers handles western Canada. Any other ISP up there?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

octanez

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Re: dir-835 youtube, facebook and other sites problem
« Reply #34 on: August 08, 2012, 07:13:48 PM »
Bell is in the area of Montreal as well, but I don't know any friends with this ISP.. Anyone ?
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SirEnigma

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Re: dir-835 youtube, facebook and other sites problem
« Reply #35 on: August 09, 2012, 09:19:06 PM »
I know someone. I will be very buisy until the end of next week but I will try with is connection very soon.

SirEnigma
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #36 on: August 10, 2012, 06:58:29 AM »
Keep us posted.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

rogerrabbit

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Re: dir-835 youtube, facebook and other sites problem
« Reply #37 on: August 13, 2012, 04:40:00 PM »
Also in that same situation except I have had 2 sleepless nights trying all kinds of configurations as I dont have time to mess with non functional hardware during the day :-S

I was on my way to the store to return the modem when I found this thread.
ISP Videotron (I have already yelled at them for trying to tell me it was the router).
Location quebec city.

So is the new firmware out because whether I want or not, I will have to return it if no fix is provided in the next few hours. Unfortunately I am not the only person using the internet in my home... that's why we got the router in the first place.

I was about to change service provider as a last resort. Shiite.
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #38 on: August 13, 2012, 04:45:02 PM »
What ISP model modem do you have?
Any chance to try a different ISP modem?

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

rogerrabbit

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Re: dir-835 youtube, facebook and other sites problem
« Reply #39 on: August 13, 2012, 04:53:40 PM »
Arris TM602G/115

No chance to try with a different ISP for me.

If that can help, I have tried to replace ISP name servers with open DNS ones, with same results. Then I have tried with advanced DNS with no luck and returned to ISP assigned name servers. But is is still not working or rarely working bringing momentary false joy.
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #40 on: August 13, 2012, 04:57:30 PM »
Going to recommend that you contact DLink support, level 2 and tell them about this. Modem and everything your experiencing. Seems to be centered around the Videotron ISP, there modems and DLink routers. We just don't seem to see this issue here in the U.S.

We can have a review of your router using Teamviewer however not sure if that will result in any positive results.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #41 on: August 13, 2012, 05:05:51 PM »
teamviewer if your interested. Its safe and secure.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

rogerrabbit

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Re: dir-835 youtube, facebook and other sites problem
« Reply #42 on: August 14, 2012, 07:29:32 AM »
Factory reset this morning did not solve anything, still no youtube.

Contacted DLink support pointing them to the forum thread I hope they will figure out for themselves as I have no time today to spend with them on the phone...

FYI I have plugged the computer directly in the Arris and youtube apparently works, so sorry for DLink it seems to be the router that's the problem.

Hope they figure it out - will check thread back tomorrow.
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FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #43 on: August 14, 2012, 07:40:22 AM »
I also have sent this to my contact at DLink. So they are aware of it. It would be interesting to see if there was an issue between the DLink router and the ISP modem. Ya, the ISP modem might not exhibit this however that could be a false positive and the connection between the these Arris modems and DLink routers could have some sort of incompatibility. If you or anyone else can take this model router to a family, friend or neighbors place that doesn't have an Arris modem and run a quick test to see if this router works or if the problem follows there, would be helpful to know this. I'm sure DLink is working to review this issue.

Thank you for your feed back.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: dir-835 youtube, facebook and other sites problem
« Reply #44 on: August 14, 2012, 07:42:08 AM »
Also, Maybe someone can review your router settings with you using Link> teamviewer if your interested. Its safe and secure. Just to review the modem and router settings.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.
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