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[PeterJvM]

How many times have the Mods and other users told you that this is a message board for USERS to help each other and that there are other channels to reach D-Link directly.
So read carefully before you write something like that.
Nontheless I personally think that that STINKS because a message board is an ideal way to do these kind of things, especially if a company in NOT AFRAID TO BE OPEN.

(1) Listen/read carefully,

[Demonized]

Your comments show your lack of understanding in this area! init failed” – has nothing to do with end users OS or hardware setup. It is an internal fault with the router!

'Init failed' usually points at a possible hardware malfunction. And sadly this happens throughout all consumer electronics products, not only Dlink's. And assuming Dlink (Lycan) is not lying (if you assume he is we can stop any converstaion right now) in other posts the number of defective devices returned is not out of the ordinary.

Beware of your conclusion that I lack understanding. I was probably doing IT when you were playing with dolls.

[PeterJvM]

Spoken like a true demon.

'Init failed' usually points at a possible hardware malfunction. A sadly this happens throughout all consumer electronics products, not only Dlink's. And assuming Dlink (Lycan) is not lying (if you assume he is we can stop any converstaion right now) in other posts the number of defective devices returned is not out of the ordinary.

Beware of your conclusion that I lack understanding. I was probably doing IT when you were playing with dolls.

[partach1]

... there are other channels to reach D-Link directly.

In theory yes... In practice that turns out to be a monologue.....

[PeterJvM]

I know what you mean, so I guess we're 2 customers that would like to see D-Link turn this message board into a main support channel.
1) are the moderators prepared to relay this to D-Link support and customer services?
2) are there any more users out there that would like to see this happen?

In theory yes... In practice that turns out to be a monologue.....

[Xinot]

The 'nice' thing about environment realated issues is that you need to have the same setups from users including hardware used and OS misconfigurations (which are not very rare with Windows environments). So that's pretty hard to copy, wouldn't you say. And perhaps they did get some of that data...they just didn't ask you 

Thats true and exactly what i tried to say. If they can not solve this without customers help, dont you think they should start to ask something more specific info about people that have same problems with their routers? And like you said, its really hard to believe that every person who have SAME problem with this router have very same hardware or environment configuration. Thats why D-link should do some sharpshooting and collect some relevant info from people with same problem. This is how they can found THE problem source.

Now it looks like we and they are running around like headless chiken... Yes we can found our heads like this (if we are lucky), but should it be easier to search it at least somehow systematicly?

argh.. i hope my english is not too bad.. 

[Lycan]

Lets cover a few things here.

1) Wireless init fail has NOTHING to do with firmware. Get that out of your head. It's failed/failing hardware.

2) Circumventing the profanity filter by replacing an A with an * will get you banned, do not do it again.

3) Environments. That term, the term you guys claim D-Link is using as a copout is our biggest challenge as a manufacturer. For instance, a router that was placed in home A may malfunction and reboot, yet when moved to home B it will operate perfectly. Why? Because of the environment, mostly the wireless environment, but other things can be a factor.
I listen to people all day talk about how one vendor is better then the other, the truth is with wireless hardware, it's a gamble. There is NO WAY to know how the radio in a router is going to react in a specific location until it is there. 90% of the time there are no to little problems, but the other 10% is where the real issue lies.

As for the specific issue that this thread is about, if you're unit does not allow you to save settings, then contact the technical services department. There is nothing that this forum can do to help you, beyond suggesting the following;
1) Try a second browser
2) Try a second machine
3) Ensure that Virus scanners and Firewall software are disabled. IF that doesn't work try uninstalling it.


I've time and time again approved RMA's for devices that in the users home were utter failures and the hardware had to be faulty, yet when brought in to our labs, reset and configured run like champs. There is no way for me to have changed this scenario other then going to the users home and investigating. ( In rare occasions we've done that too!)

The fact is that there are some issues with the 655 and it's latest firmware. I personally feel the best code was the 1.11, it had the least complaints and the best stability. However it's not up to me, it's up to the PM/PP team to decide the products path and life. They felt that to give the product an edge new features were required. Unfortunately this was a double edged sword of sorts in that the new features were inticing and you couldn't downgrade after upgrading.

This I feel is the only real mistake D-Link has made. The downside is we're not responsible for it, we can not control how the base code for our products is written. It's just the way of things.

We're working diligently to produce working fully functional firmware. I understand that it has been a while and you're all growing impatient. Please remain calm, save the name calling for the ( insert sport of choice ) court/field/track.

-Lycan

[Demonized]

I know what you mean, so I guess we're 2 customers that would like to see D-Link turn this message board into a main support channel.
1) are the moderators prepared to relay this to D-Link support and customer services?
2) are there any more users out there that would like to see this happen?

Looking at the anonymous nature of the board (and what derives from that) I think this is not a good idea. Furthermore I don't see what the added value is compared to the email channel where you have exclusive attention for your issue. Using the forum will lead to situations in which those with the biggest mouth rule...

[PeterJvM]

People with big mouths can always be ignored or blocked.
The added value can be that more people with problems come to this board, and provided solutions are open to everybody so service reps don't have to keep repeating themselves and can dedicate more time to unresolved issues. And that is beneficial to all of us.

Looking at the anonymous nature of the board (and what derives from that) I think this is not a good idea. Furthermore I don't see what the added value is compared to the email channel where you have exclusive attention for your issue. Using the forum will lead to situations in which those with the biggest mouth rule...

[Demonized]

People with big mouths can always be ignored or blocked.
The added value can be that more people with problems come to this board, and provided solutions are open to everybody so service reps don't have to keep repeating themselves and can dedicate more time to unresolved issues. And that is beneficial to all of us.

They're already doing that...

[PeterJvM]

BOOHOO

I'm not afraid.   

Now İf they would also consider using this board as a support channel, they would earn a lot of credits.

They're already doing that...

[Lycan]

Forums are NOT support channels. They are forums.

[Demonized]

BOOHOO

I'm not afraid.   

Now İf they would also consider using this board as a support channel, they would earn a lot of credits.

I would advise them not to do so. There's to much noise on this channel (forum). It's not about the credits but about effectivity and efficiency. The regular channels should be sufficient. If they don't, enhancing those would be priority. But that's from a business strategy point of view.

Edit: Glad to see Dlink agree 

[PeterJvM]

I'm happy that most people at D-Link don't think:

Phonelines are NOT support channels. They are phonelines.
E-Mailadresses are NOT support channels. They are E-Mailadresses. 

However quite af few posters on this FORUM may not agree with this, just read the various threads. 

Forums are NOT support channels. They are forums.

[Lycan]

Ok I don't think your getting it.
D-Link has placed these forums here for one thing and one thing only. End user interaction. NOT to act as a replacement for normal support channels.

We are forum mods, we do not have access to the internal management systems needed for support esp RMA's.
These forums as they operate now will not ever be a support channel.
But I'll tell you what, should that change, you'll be the first one to know.