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Author Topic: I bought one...  (Read 2599 times)

Merrittb

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I bought one...
« on: February 28, 2013, 10:40:39 AM »

I bought one, had it running for a week ok, but the initial setup was a pain.  Took forever to get it to bring up the config page.  Then this morning I came home from work, no internet.  Hooked straight to the modem and it was fine.  Tried to log into the router, no luck.  Did the factory reset, no luck.  Assignment my computer an IP on the 192.168.0 network, no luck.  After two hours of resets and various other attemps still no luck.  The router is now a paperweight, hooked my old netgear back up. . .
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FurryNutz

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    • Router Troubleshooting
Re: I bought one...
« Reply #1 on: February 28, 2013, 11:53:05 AM »

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
What model NetGear router is it?

What ISP Service do you have? Cable or DSL?
What ISP Modem make and model do you have?
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.

If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set current Time Zone, Date and Time. Use an NTP server feature. Tools/Time.
 
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.

Turn off all devices accept for one wired PC while testing. Or try a different device to see if you can get access to the routers web page. Be sure to clear the DNS cache by rebooting the PC or device.

Check cable between Modem and Router and devices, swap out to be sure. Link> Cat6 is recommended.

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Hard Harry

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Re: I bought one...
« Reply #2 on: February 28, 2013, 11:53:08 AM »

Where did you buy it from?
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