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[mudthirsty]

Right now, the modem is setup for pppoe, but to have internet right now, pppoe is also setup on my PC.  I only get the internet through the manual connection of PPPoe on my PC.

[FurryNutz]

If the modem has the PPPoE, then the PC should be set up for automatic IP addressing and does not need the additional PPPoE configuration...I believe. The PC should get a 192.168 address from the modem if you are using the modem as your main host router. I wonder if the PPP adapter is interfering with the connection to the 835. 

[mudthirsty]

Ok, so how do I go about re-setting this up for auto IP on my PC?  Because my ISP had me set this up, and basically said, "ok, the internet works, the rest is your problem".  Is this why the internet isn't reaching the router now?  IP issues?

[FurryNutz]

You need to record or write down the current settings on the PC for that PPP adapter. Once you have that secured. You need to remove that adapter connection or better yet, disable it by right clicking on that adapter found in Control Panel/Network And Sharing Center/Change Adapter Settings. There should be a couple of adapters listed here. One should be the PPP adapter, the other should be a LAN adapter and possibly a Wireless. Right click on the PPP adapter and left cllick on Disable.

Then you should be able to connect to the ISP modem or give the DIR-835 another try. Wired or wireless.

[mudthirsty]

Ok, in my Network Connections settings, I have the PPPOE that I had setup, Local Area Connection, and a 1394 Connection.  All are connected, and all are firewalled.  I will disconnect the PPPOE one?  Not sure where to get the PPP adapter settings.

[FurryNutz]

Yes, right click on the PPPoE listed there and left click on disable. It should just disable it and keep windows from using it. I would disable the firewall in windows as well. It's not needed.

[mudthirsty]

Ok.  When I disable it, I lose the internet on my desktop.  I can only login to the modem using a cable from my laptop, and can only login to the router using wireless from my laptop.  My desktop will not connect to neither the modem or router.

When I am connected to the modem with my laptop, and can access the modem's webpage.  I click on the Windows "x" for internet, and it shows up with "There may be a problem with your Domain Name Server configuration". 

Did you want to try team viewer?

[FurryNutz]

Can we come back to this...tomorrow? Set up a time frame and let me know.

[mudthirsty]

Sure, I can only really work on this in the evening.  Eastern standard time.

[FurryNutz]

Sounds good, I'll set aside some time tomorrow. Hope we can figure this out. 

[FurryNutz]

Couple of other items to check for that I saw on Allahazams 835:
1. Disable Tru Gigabit Routing under Setup/Internet/Manual.
2. Ensure your Windows networking adapter is set for the main default onboard adapter. There may be others and inter-configured and could be causing problems on wired LAN connections.

[mudthirsty]

Still a no go!

[FurryNutz]

 

I should be home in about an 1.5 hours. I we can get on TV and see if we can figure this out.

Any custom networking adapters or network configurations on your system besides default?

[mudthirsty]

Sorry, reset everything, and ran the install modem CD-Rom, and my laptop started smoking.  Now a new problem!  It never ends!!!

[FurryNutz]

  Smoking?