•What Hardware version is your DAP? Look at sticker under DAP.
A1
•Link>What Firmware version is currently loaded? Found on the DAPs web page under status.
1.02
•What region are you located?
USA
What Mfr and model is your main host router?
Arris TG862
Internet Service Provider and Modem Configurations
•What ISP Service do you have? Cable or DSL?
Comcast Cable HSI
•What ISP Modem Mfr. and model # do you have?
Arris TG862
•Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
Dynsmic
•What ISP Modem service link speeds UP and Down do you have?
Down=50Mbps
Up=10Mbps
•Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
no cable on modem to router....1525 is connected wirelessly as Bridge
•Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
1500
•For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
NA
Wireless Configurations for main host router
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
•What wireless modes are you using?
G,N
PC 3rd Party Security Software Configurations
•Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
No difference
•Turn off all devices accept for one wired LAN PC while testing.
No difference
•Disable any downloading client software managers, i.e. Torrents or similar.
have none
PC Web Browser Configurations
What browser are you using?
IE11
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
tried latest Chrome, no difference
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
no difference
Clear all browser caches.
no difference
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
no difference