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[Eneko]

Hi there,

I hope I am not reposting. I haven't found anything about this issue in the forum, eventhough there are a few comments about this issue in the google Play Store.

I have a DNS-320L and when I try to access it through the Mydlink Access Android App or from www.mydlink.com from my home network, in other words, the same network the DNS-320L is on, everything works fine. I see my device registered and I can browse through my files.

However, if I try to access from a internet connection, the app says:
"WARNING: Unable to obtain the firmware information for the selected device. Please check the network connection of your device and try again."
The www.mydlink.com site doesn't allow me to access either when using a internet connection.

So I'm pretty sure it has something to do with my router which must be blocking the incoming calls to the DNS NAS but I can't figure out what. I'm not an expert in routers but I manage and I think I have opened everything and still no access.

Any ideas? Should I open a specific port?

Thank you very much for any help!

[madsnake]

Same error here. If anyone could help i will be very grateful.

[mdugre]

Hi there, I do have the exact same message.
Any clue on how to fix it

[FurryNutz]

What ISP service do you have? Cable or DSL?
What ISP Mfr and model modem do you have?

What Mfr and model host router do you have?

What region are you located?

[davidr1]

Ditto here since the most recent update. I get a message that the firmware is not recognised on my Samsung note 3,  S5 and S6. It has only happened within the last week.  I note that people are complaining about the recent update stopping access to their DNS320L.   I only spotted last week my phone could not access anything when I was in London.  I can however still access   my files by typing in my  ip address but I am not sure if that is when I am near my router or the cloud in London.

[davidr1]

 

OK I could not get the DNS320L to show up on the DLINK Storage Utility on my PC.

That has led me to believe that the installation of the newest firmware did not work.

I have reinstalled the most recent firmware and I can now confirm that the  DLINK Storage Utility spots the external drive.

I have tried on my android phone with abated breath and it eventually let me in.  I will not try on my Note 3 to see if this working.   

I would say that the first attempt did not work.

[FurryNutz]

Glad you got it working. Enjoy. 

[KnightPaladin]

i have the same problem and hour ago i was normally accessing my DLINK 320L from android mobile phone then I wanted to setup more things on it so I went on my PC and opened https://eu.mydlink.com and it forced me to upgrade firmware to continue further. After this update i tried accessing router from mobile phone again and i get error "Unable to obtain the firmware information for the selected device. Please check the network connection of your device and try again".

I am sure the cause of this is latest update cause i didn't do anything to the router in the last hour when it worked.

[FurryNutz]

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

i have the same problem and hour ago i was normally accessing my DLINK 320L from android mobile phone then I wanted to setup more things on it so I went on my PC and opened https://eu.mydlink.com and it forced me to upgrade firmware to continue further. After this update i tried accessing router from mobile phone again and i get error "Unable to obtain the firmware information for the selected device. Please check the network connection of your device and try again".

I am sure the cause of this is latest update cause i didn't do anything to the router in the last hour when it worked.

[philphil61]

i have the same problem and hour ago i was normally accessing my DLINK 320L from android mobile phone then I wanted to setup more things on it so I went on my PC and opened https://eu.mydlink.com and it forced me to upgrade firmware to continue further. After this update i tried accessing router from mobile phone again and i get error "Unable to obtain the firmware information for the selected device. Please check the network connection of your device and try again".

I am sure the cause of this is latest update cause i didn't do anything to the router in the last hour when it worked.

What version firmware do you have?

Can you access mydlink via web browser on pc?

Is the mylink services plugin installed?  https://chrome.google.com/webstore/detail/mydlink-services-plugin/ldibdoepbjbkkcbgndfljnphngpglhbb

A few months ago DLink updated the firmware and it caused issues with access via mydlink (see my older posts) but then they fixed the firmware but about 2 or 3 weeks ago they changed the Universal Media Player plugin to the new mydlink services plugin

I have mydink Access version 1.3.0 and mydlink Lite version 3.4.7 on Android phone and can access my 320L firmware 1.05 (DLINK_DNS320L(LW).1.05b06(3.07.0716.2015) installed - also using Chrome browser (with aforementioned plugin) version 45.0.2454.86 m

HTH

ps instead of phoning support (unless you like to pay for calls) you could use the "Support" link on mydlink or even their facebook account which sometimes gets a quick response

[KnightPaladin]

The PC website version works fine it never made problem, but mobile application from android shows that error above. I tried clearing the cash on it but no success. Tried also reinstalling the application also nothing. Version of firmware now is 1.06 .

With 1.03 was working fine.

just to note that dyndns access works fine from anywhere outside home network over https secured connection.

[philphil61]

The PC website version works fine it never made problem, but mobile application from android shows that error above. I tried clearing the cash on it but no success. Tried also reinstalling the application also nothing. Version of firmware now is 1.06 .

With 1.03 was working fine.

just to note that dyndns access works fine from anywhere outside home network over https secured connection.

Sounds like the new firmware is not compatible with the apps on android

If you haven't phoned support yet - post issue on facebook (if you have account)  https://www.facebook.com/mydlink?fref=ts and/or mydlink support page  https://mydlink.com/contact

HTH

[FurryNutz]

Possible to downgrade the FW back to v1.03.

Let us know if you get any information from D-Link.

[philphil61]

Possible to downgrade the FW back to v1.03.

Let us know if you get any information from D-Link.

Not sure if it's you or me missing something here

KnightPaladin stated in their comment http://forums.dlink.com/index.php?topic=61172.msg258888#msg258888 that accessing mydlink advised them to update.  If like previous instances of failed firmware upgrades it's unlikely that v1.03 will allow access to mydlink and therefore will the apps?

Therefore if they downgrade to v1.03 it might not allow and if they upgrade it might not allow.

In the previous failed firmware patch for the 320L Dlink picked up the issue and released (but not globally) a patched updated firmware that bypassed the upgrade message (see me previous comments)

KnightPaladin needs to test v1.03 again and if they still have issues then I recommend posting questions on facebook page and contacting support via the method explained here >>>http://forums.dlink.com/index.php?topic=61172.msg258904#msg258904

[FurryNutz]

Maybe possible to downgrade as a test to see. He should ask D-Link before to be sure.