I wholeheartedly believe that this problem of forever "connecting" in the Dview software, and "The login have been exceed 10 users" is a bug in their new firmware. I have never had that issue until I upgraded to the firmware. True, the older firmware lost its connection sometimes, but the "login have been exceed 10 users" message is totally new to me. When I have time I'm going to try restoring it to factory defaults, and reprogramming all my user defined data (passwords, LAN specifics, Recording, etc). If that does not fix it I'm going to roll back to the former firmware.