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[Tikigod19]

if I factory reset, will it format the drives?

I couldn't find an app of that name. Are there any others you recommend?

[FurryNutz]

You should not loose data on the drives...

I recommend that you phone contact D-Link support and have them help you get this going. It should be able to get an IP address so you can access the UI and set it set up well and start using it...

[Tikigod19]

I just went through a big long explanation of the problem on the D-Link support site after signing up for an account and waiting for verification only to see I need to attach proof of purchase to even ask a question.

I cannot be bothered with this any longer, I'm removing the drives and using a USB3.0 caddy. Much, much simpler.

I really appreciate your efforts, it's a real shame it refuses to work.

If you have any other ideas (I'm now fine with totally formatting the drives if it makes it work) then do let me know before I purchase a caddy.

[philphil61]

Wish I was local so I could pop around and help you

I understand your frustration with D Link's support network and it will be a concern that will ensure I will never purchase another D Link product.

That said you should be able to register on the D Link site your 320L using the S/N why they need proof of purchase beggars belief because you have the device and you need support

I think FurryJNutz was referring to mydlink Access-NAS app

Hope you can get it fixed

[Tikigod19]

i know it's so frustrating, they seem to be relying on nice people like you guys to help out the newbies like me. I bought the NAS for my business over a year ago so the receipt has long been filed and put in the lost.. i really cant bring myself to go and try to find it for something that might not end up being resolved anyway..

I got the app in question but it requires a my dlink account to log in etc however i've never set one of those up when using the NAS so I assume even if i sign up now this isn't going to help me get the IP of my NAS?

Is there any kind of forced restore I can do I'm fine about losing my data now, I just want a useable NAS

[FurryNutz]

Any chance you have a local computer shop or a family or friend that is knowledgeable about computers and some networking that could help you out. I really believe this is just a configuration and setup issue and would recommend getting someone local on site to help you out. I wish I was local as well, would be up and running by now or at least identify the problem.

I highly recommend phone contacting D-Link support to get immediate information and answers.

[Tikigod19]

I would suspect that D-Link on the phone would still ask for proof of purchase? Besides, I couldnt find a phone number anywhere..

I've just found an old Chrome shortcut to http://192.168.1.59/ labelled as "D-Link Congifuration Page" so i suspect this was the IP, however with the unit connected directly to the modem, this brings up nothing. Would it be the case that as I've moved from connecting it via a hub to connecting it directly, the IP has changed?

[Tikigod19]

Oh, I also found the Share Center Setup Wizard software and at the point where it usually shows my DNS-320L listed, it finds nothing

[FurryNutz]

Yes if you changed ports or moved the cable or powered OFF the DNS or factory reset the DNS, IP may have changed on the host router.

What is the Mfr and model of the host router the DNS is connected too?

I think there maybe a conflict on the host router with IP addressing maybe. From some reason the DNS is not getting an IP address...

[philphil61]

I might be wrong but mydlink only requires email verification to use the app(s).  Just try it

Just clarify for me please (apologises a lot has been said ITT)

With your old setup (through switch etc) you can see/access your 320L
But with new setup (PC to router (wired)/320L to router(wired) it doesn't allow access

I'm no network specialist but that tells me the switch alters the IP address and possibly the port (hopefully someone will confirm the possibilities)

Seems FuuryNutz has answered my last question already in the above post

[Tikigod19]

With your old setup (through switch etc) you can see/access your 320L
But with new setup (PC to router (wired)/320L to router(wired) it doesn't allow access

Correct. Nothing sees it at all.

Also with the switch it allowed access but transfers were painfully slow, hence the reworking of the config.

My router is Technicolor TG582n and I'm on Plusnet

[FurryNutz]

Seems like if the DNS is connected to the modem directly, the DNS is not getting an IP address...or there is a conflict already happening that preventing the DNS from getting a new address. If it got an IP address before then there is something not clearing out from the modem side.

Has the Modem been power cycled alone with the DNS being power cycled then look at the modems DHCP table to see if anything new appears there. I'd shut off all devices including wireless and leave the DNS and one wired PC. This should help you see that there is only two devices online on the modems clients table.

[philphil61]

Not trying to jump on toes here FurryNutz

In plain English Tikigod19

Power off 320L disconnect from router
Power off router disconnect main cable (not sure which ISP you got but some need disconnecting)
Leave both off for 30 secs
Connect cables
Power on router - wait until complete connection
Power on 320L

[FurryNutz]

All help appreciated. I believe there is just a IP address issue here. 

[Tikigod19]

Ok I did the power cycle as Phil kindly suggested. I'm now back in the router config page looking at the DNS table I assume (a list of long codes for example
android-b775447ad2475e92 for each device that is connected) however it appears these are devices that have EVER been connected, not that are connected right now. There doesnt appear to be a way of selecting to only show me currently connected devices which makes things much harder.. Again the Dlink software doesn't see the DNS when it searches.

I just remembered someone suggesting signing up for email verification on the android app, I'll try that now too