• May 23, 2025, 10:37:51 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: no internet connection detected  (Read 8502 times)

levelhead

  • Level 1 Member
  • *
  • Posts: 2
no internet connection detected
« on: September 18, 2009, 05:52:17 AM »
I am trying to configure my new DIR-655. My ISP is Time Warner Cable with an Arris Touchstone modem (I think it's model TM502G). During my first configuration attempt, the router was unable to detect an internet connection (see picture). I clicked "Next" and continued to configure my network. My laptop detected and connected to the wireless signal from the DIR-655 but I was unable to access the internet. After reading several posts in the forum, I unsuccessfully tried to fix the problem by typing in the router's IP address and copying the MAC address. I then restored the router to its factory defaults and tried to configure it from scratch a second time. Again I received the same message shown in the picture even if I clicked on "I don't know" when asked for my ISP type.

Could someone point me in the right direction? Is it an issue with my cable modem or Time Warner?

Thanks!

Logged

davevt31

  • Level 9 Member
  • ****
  • Posts: 1601
Re: no internet connection detected
« Reply #1 on: September 18, 2009, 07:04:00 AM »
Make sure you power off the cable modem and pull the battery out. Unplug the power from the 655.  Put the battery back in the cable modem and then pug power back in, wait for it to boot all the way up (all lights on) then plug in the 655 and wait for it to boot all the way up.  This is all you should have to do, if it still doesn't work post back.
Logged

mhouser

  • Level 2 Member
  • **
  • Posts: 34
Re: no internet connection detected
« Reply #2 on: September 18, 2009, 12:54:43 PM »
You may have to put in the MAC address of your computer into the router.
Logged

Sammydad1

  • Level 5 Member
  • *****
  • Posts: 722
Re: no internet connection detected
« Reply #3 on: September 18, 2009, 01:31:59 PM »
Hi,

Have to ask, but does the internet work if you go directly thru the modem to a pc ?

You MUST get that basic set up to work before you insert a router into the mix.


SD1
Logged
DIR-655 A2, FW: 1.35NA

tentimes

  • Level 3 Member
  • ***
  • Posts: 127
Re: no internet connection detected
« Reply #4 on: September 18, 2009, 03:03:29 PM »
Make sure you leave any mac address stuff blank - if you still want to restrict stuff by mac then do it after you have your network running,
Logged

levelhead

  • Level 1 Member
  • *
  • Posts: 2
Re: no internet connection detected
« Reply #5 on: September 18, 2009, 05:50:45 PM »
davevt31: I just checked the modem and there is no battery in it.

mhouser, tentimes: I tried both leaving MAC blank and copying it from laptop to no avail.

Sammydad1: Yes - the internet works if I connect my modem directly to my laptop via ethernet.

Another thing to mention - I have my desktop hooked up to the modem's USB port (the router is hooked up via ethernet).

I'm stumped...
Logged

davevt31

  • Level 9 Member
  • ****
  • Posts: 1601
Re: no internet connection detected
« Reply #6 on: September 18, 2009, 06:30:26 PM »
You can only use one of the connections from the modem not both.  Disconnect the USB and use the ethernet to the router's WAN port. Tehn hook the computer by ethernet to a LAN port.
Logged