Well, although it is not a P-2-P, newly formulated response (it's a scripted reply, just like every other first line helpdesk would provide) it does give you a clue as to how to solve your issue: reinstall/configure.
On the scripted answer thing: buy a $1.000 device and you might get personal attention. Anything below: manage your expectations, if it is 1st line personal service you expect you would pay probably $50 extra for each device. Simple economics.
I would expect at least people that can read English, and know the difference between a multifunction device and external hard disk. I expect scripted responses, but at least use the right script.
Does the garbled output also occur when you print through a wired connection? You left that out of the issue report, I assume you print wirelessly. If printing works OK when wired, a bad /distorted wifi connection may be the cause. So let us know how it performs, wired and wireless (when placed next to the printer for instance).
I haven't tried a wired network connection, no. Everything else works fine over the wireless, there's no corruption of web pages, emails or downloads, so it didn't occur to me that it might be a WiFi issue.
This is essential information and probably the reason why the first response is a scripted one. They would need 3 emails to get that information from you and again, from the viewpoint of simple economics: it's always the customer that pays the bill. There is no such thing as a free lunch.
A single email asking for more specific information would be far more helpful than a completely useless reply, don't you think? At this point, if someone responds to my email to ask for those details, we end up in the same place, and THEY'VE wasted on exchange.
Next time I'm on that site, I'll try a wired connection. Thanks for the suggestion.
