D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320 => Topic started by: petehiggins on August 09, 2011, 04:35:09 PM
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My DLink DNS-320 won't power on. Power supply output measures 12.33VDC, pressing the front panel button has no effect so it must be the NSA box. This unit was received on 8 June 2011 so it is only two months old. Case# C05044146
I have all my data on two DNS-320 approved Seagate ST31500341AS hard drives configured RAID 1. Donna @ DLink tech support (877) 453-5465 says there is no way to recover the data. A standard computer (even with LINUX installed) can't read it and a replacement DNS-320 will require that both drives be reformatted.
Does anybody know how to recover this data?
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I failed to see why a replacement unit will require both drives to be reformatted again, if it's really the case then this NAS is damn useless IMO.
Unless the RAID format used by DNS-320 is proprietary using program such as DiskInternals Linux Reader on Windows should work.
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Albert,
Thanks for the reply. I couldn't believe it either but that is what Donna said. She even had me on hold for a long time while she confirmed it with her suprisivor. I have Linux (Ubuntu 11.04) and can't mount the RAID partitions on the drives removed from the DNS-320. Message says "insufficient information to mount RAID partition" or something like that. I'll look for DiskInternals Linux Reader and see if that will work for me.
Thanks for the information.
Pete
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Pete,
There should be no need to mount both drives to recover your information if it is RAID1 - both disks should be identical.
Usual recovery procedure is to either, use a SATA/USB caddy and install one drive then copy the data to an other drive for safe keeping, or if you have space and a spare SATA port in the computer use that. The disk format is ext3, so if you are using windows you need an IFS - with Linux you should be able to read it without problems.
Diskinternals Linux Reader is a windows program which should allow reading the disk on a windows machine.
I know the above works because we tested it as part of the normal 'check the recovery procedures' that we do every three months.
As to what D-Link support says???? We even tried that by swapping sets of drives between two DNS-320s and that too worked.
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Ivan,
Thanks for the reply.
I have removable hard drive caddies and UBUNTU installed on three different computers so it is easy for me to power up and look at the drives. Both drives appear to be undamaged, partitioned and formatted identically.
HDD_L
sdb1 linux-swap 517.69 MiB
sdb4 ext3 500.04 MiB Used 31.81 MiB unused 469.23 MiB
sdb2 ext3 1.36 TiB used 849.61 GiB unused 544.58 GiB
HDD_R
sdc1 linux-swap 517.69 MiB
sdc4 ext3 500.04 MiB Used 31.02 MiB unused 469.02 MiB
sdc2 ext3 1.36 TiB used 791.82 GiB unused 602.36 GiB
sdb4 & sdc4 are mountable and contain folders for ajaxplorer, ftp and AppleDB etc. When I try to mount sdb2 or sdc2 under Ubuntu I get the following message “Not running, not enough components to start”.
Donna said she would send me an email telling me what I should do with my DNS-320 (no pun intended). I haven't received the email yet, but I am hoping you are right so that if they repair mine or I get a new unit I can install my drives and access my data. My concern is that Donna insisted that the new unit will re-format the drives before it will work.
Thanks, Pete
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It is hard to say if the partition information is corrupt or not although if it is only the unit that failed, the data on the drives are still intact. Think of the failure as a permanent power failure. My advice is setup the RMA with D-Link, do not fool around with the drives wait for the replacement to arrive and then put the drives in and start up.
Assuming it was just the unit, you should see the volume back online as usual.
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Pete,
The only reason that the replacement DNS-320 would reformat the disks is if the file system is corrupt, which may unfortunately be the case.
At this stage I would advise you to get a replacement and an extra drive of the same capacity as the two you have. The idea being that that you use one old and the new drive in the new unit. If there is no corruption of the old drive the unit will detect a degraded RAID1 and then you have the option to rebuild it. If the new unit wants to format both drives then you know there is a problem with the file system, in which case you still have one drive to work on to try and recover your files using normal data recovery tools.
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At 11:33AM UPS dropped off the replacement DNS-320 S/N PVPO1B7001062, MAC ID 84C9B272045A THE D-Link RMA Department sent me yesterday. When I un-boxed and tried to power on the new DNS-320 it wouldn't turn on. This is the same problem I started having with my original DNS-320.
I tried the new one on the kitchen counter before installing my hard drives.
Line voltage measures 121.6 VAC. The new power supply output measures 12.24 VDC when plugged in to the mains, my original measures 12.33VDC. Thinking it might require a hard drive installed to turn on I installed one new 1.5 TB drive into slot HDD L and replaced the cover. I have tried just tapping the front power button and holding it down for ~30 sec.
With two of them acting the same way, could I be missing something? I didn't have any problem with my original DNS-320. I just unpacked it, put in two hard drives, plugged in the network cable and power supply and it turned on and ran for two months.
DOES ANYBODY HAVE ANY IDEA WHAT COULD BE GOING ON?
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A recurrence of power issue seems highly unlikely, sounds more like something environmental rather than the DNS-320. This may seem like an oddball question, but are you sure the new DNS-320 is not the same unit you returned (i.e. different S/N)? The odds of the same power issue twice are unbelievably low.
I'm sure you did this, but I need to ask. . . did you try different outlets in your home?
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I apologise in advance for asking a really silly question but do you press and hold the power button?
Mine won't power on if I just "click" the button.
Jack
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On the DNS-343, a similar NAS, I have to press and hold the start button for a fraction of a second to start up the device.
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Thanks guys, I appreciate the feedback. I also know the odds of two with the same symptoms are pretty long.
When I received the new one this afternoon, I unpacked it on the kitchen counter and tried to fire it up. It was plugged into an AC outlet in the kitchen. I purposely didn't unpack in the office so as to not mix any of the new & old system parts. I still have my original DNS-320 in my office.
I am a recently retired engineer who designed heavily network dependent Ground Stations that controlled UAV's like the Global Hawk, so as soon as it didn't turn on I measured the AC line voltage and the "brick" DC output. As with my other unit both were good.
I also tried installing a new hard drive, just tapping the power S/W, holding it down for about 2 seconds and even holding it in for 30 seconds. Nothing I did allowed the unit to turn on.
Like anybody, I'm not immune to missing the obvious but if I am I'm sure not seeing it.
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Are all the hard drives that you tried Seagate drives? Do you have any other brands to try? Did you try installing the one 1.5 TB drive into HDD R instead of HDD L? I thought I remember reading somewhere that if using only one drive, you have to install it in a certain side... can't remember which one.
Silly question, but I have to ask - are you making sure the drives are firmly seated all the way down in the unit and orientated properly? When I first installed the drives I had to remove them to double check that they were seated down onto the connectors properly. I'm sure you've got them in right though since you're an engy, but if all else fails, check the obvious I always say.
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Are all the hard drives that you tried Seagate drives? Do you have any other brands to try? Did you try installing the one 1.5 TB drive into HDD R instead of HDD L? I thought I remember reading somewhere that if using only one drive, you have to install it in a certain side... can't remember which one.
The drive type is irrelevant here since the DNS-320 should exhibit signs of life when powered up even with no HDDs installed.
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...as soon as it didn't turn on I measured the AC line voltage and the "brick" DC output. As with my other unit both were good.
I also tried installing a new hard drive, just tapping the power S/W, holding it down for about 2 seconds and even holding it in for 30 seconds. Nothing I did allowed the unit to turn on.
Did you call D-Link technical support and ask them to walk you through the start-up process and validate the DCS-320 is non-functional? If the DCS-320 is DOA, they should issue you another unit.
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Again, thanks for the input.
John: I initially tried the unit on the kitchen pass bar without drives installed. Since i am more interested in trying to recover my RAID 1 data I intended to configure the DNS-320 before installing my drives. I am still having a problem believing what tech support told me "that a repaired or new unit will reformat my drives". When it wouldn't turn on, I thought it might require at least one drive installed so I un-boxed a new 1.5 TB Seagate and put it in. (Yes, I did check the drive in one of my removable trays to make sure it was good after it didn't solve the power on problem) I was careful to ensure it was seated and later last night tried with 2 new 1.5 TB 5900 RPM drives. My RAID 1 drives are 7200 RPM drives.
JavaLawyer: Yes I called DLink Technical support. All of their tech support folks that I have talked to are very difficult for me to understand. Even after I told him that the AC voltage measured 121.6 VAC and the new PS showed 12.24 VDC he had me plug it into another outlet. When that didn't work he had me un-box my original DNS-320 and try its power supply. When that didn't work, he gave me a case ID to start the RMA process -again.
D-Link RMA Department is the polar opposite! Very professional, courteous and easy to understand. They shipped me the replacement on Monday and I had it on Tuesday. I just got an email this afternoon that the second replacement is on its way and D-Link RMA will provide a UPS shipping label to return the first one they sent. Hopefully the "next" one will arrive tomorrow and work.
I'll post back with results, Pete
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Good luck with your third unit. If this happens again, it will be the equivalent of a royal flush.
Let us know what happens.
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...When it wouldn't turn on, I thought it might require at least one drive installed so I un-boxed a new 1.5 TB Seagate and put it in. (Yes, I did check the drive in one of my removable trays to make sure it was good after it didn't solve the power on problem) I was careful to ensure it was seated and later last night tried with 2 new 1.5 TB 5900 RPM drives. My RAID 1 drives are 7200 RPM drives.
Did you try placing the 1.5 TB Seagate into the other drive slot to see if the unit would power on? Also, what brand were the 2 new 1.5 TB 5900 RPM drives? Tell me they were Hitachi or WD. I wonder if the 320 doesn't like Seagate for some reason.
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John Smith & All,
I received the third DNS-320 on Thursday afternoon and like my other two, it wouldn't turn on either. Both replacement DNS-320's came from new product with the box seal intact.
My original DNS-320 S/N PVPO1B3002369 fired right up and formatted two Seagate ST31500341AS 7200 RPM hard drives RAID 1. It turned on & off and worked fine for two months & 1 day. I used these drives because they are listed on D-Links web site as compatible with the DNS-320.
The first replacement I was sent S/N PVPO1B7001062 wouldn't turn on when I received it. I tried initially with just the power brick hooked up (no drives or Ethernet). Not being sure if it needed a drive installed, I grabbed a new Seagate ST31500541AS 5900 RPM drive to try in it. It still wouldn't turn on. I also tried two ST31500541AS 5900 RPM drives (one in each slot for a RAID 1 configuration) with no luck. According to D-Link Tech. support, you do not need drives installed for the DNS-320 to turn on.
The second replacement S/N PVPO1B7001061 (notice they are sequentially numbered) also wouldn't turn on with its power brick. Worked with D-Link Tech. support & RMA folks on Friday and they are sending yet another one. (We tried a different outlet and after I verified 12.23~4 VDC, holding in the reset button for 10 sec.) I expect to receive it on Tuesday.
Fortunately, I am retired and D-Links RMA facility is only about an hours drive away, so on Wednesday I plan to drive down and return all three (or four?) so I don't get charged $149.99 ea. or their restocking fee.
If you think about it, plugging a power cord into a brick and plugging the brick into the DNS-320 isn't all that technically challenging and even at my age pressing the power button is manageable.
I'll post back with resolution -and, thanks for all the suggestions.
Pete
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I'm dumbfounded by your story. Unreal. :o
Keep us posted...
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I received the third replacement DNS-320 S/N PVPO1B7001170 on Tuesday afternoon (23 Aug 2011) and like my other replacements, it wouldn't turn on. All three replacement DNS-320's came from new product with the box seal intact. The power brick with this one measured 12.27 VDC. I did try plugging it into a different outlet and holding the reset button in for 10 seconds with power applied which tech support suggested on one of the other units. I also tried installing a hard drive in it, but it still wouldn't turn on.
Per D-Link procedures, I called Tech Support (to no avail) to get a Case ID and then the RMA department. I was told that an RMA supervisor would call me back within 48 hours.
I now have four of these that won't turn on sitting in my family room.
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I never heard of an RMA nightmare like this before. Short of an electrical issue in your home, the only plausible explanation I can think of for this series of mishaps is that you are receiving replacement units from the same lot, all of which share the same manufacturing defect.
Again, please let us know what you find out.
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You would think that by now the RMA department would have tested the units they sent out.
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You would think that by now the RMA department would have tested the units they sent out.
If it were only that simple. In all likelihood the RMA facility and shipping warehouse are completely dissociated from one another with minimal cross-communication.
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I took all 4 DNS-320's back to D-Link's Fountain Valley, CA RMA facility (which is where I was told I had to return them). New boxes are shipped from a different facility, so they couldn't give me a working replacement.
When I got home I had an email from an RMA Coordinator stating "we can offer to swap your DNS-320 to the DNS-323 if you are interested. Please review the DNS-323 specs and respond if you would like to proceed with this swap offer. We can issue a call-tag and provide this model as your replacement. Please respond."
I went to the D-Link web site, but the only 2-bay's I found listed were the DNS-320 and DNS-325. I did a web search and on reviewing the specs., it looked like the DNS-323 was an older 2-bay model with a 500MHz processor (37-38% slower).
I called and talked with the RMA Coordinator about upgrading me to the current model DNS-325 but he said his supervisor wouldn't approve that, so I am sticking with the DNS-320. He said they would test it before it was shipped to me. he expects it will ship next Monday or Tuesday.
Hopefully, I'll be able to report back next week that I have a working DNS-320
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Unbelievable. Unfortunately, most D-Link owners who experience situations like this don't live a stone's throw away from D-Link regional offices.
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After reading t121anf's post, I downloaded Ext2Read and ran it under Windows XP MCE. I hooked up one DNS-320 RAID 1 HD to a motherboard SATA controller. Ext2Read mounted and read sdb2 (the large RAID 1 data partition). I was able to transfer several files to an NTFS formatted partition.
I'll probably spend the weekend copying the RAID contents to an NTFS drive.
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Ext2Read and R-Studio are two applications a number of DNS owners have successfully used to recover (or simply access) their DNS data. DNS users have had a greater measure of success with R-Studio for mounting and reading more complex RAID arrays and JBOD.
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All,
DNS-320 S/N PVPO1B7001166 shipped Thursday night and was delivered @ 12:00 noon on Friday 2 Sept. 2011 by UPS. H/W Ver. A1 F/W Ver. 2.00. I COULD NOT GET IT TO TURN ON.
On arrival, I plugged the power supply into the DNS-320, the power cord into the power supply and then the wall socket. I opened the front door on the DNS-320 and pushed the power button.
Line voltage measured 121.7 VAC, unloaded power supply output measured 12.27 VDC.
I have tried the following DNS-320's all were H/W Ver. A1 F/W Ver. 2.00.
Original DNS-320 S/N PVPO1B3002369 (lasted two months then wouldn't turn on)
1 st replacement DNS-320 S/N PVPO1B7001062 (Sealed Box, wouldn't turn on)
2 nd replacement DNS-320 S/N PVPO1B7001061 (Sealed Box, wouldn't turn on)
3 rd replacement DNS-320 S/N PVPO1B7001170 (Sealed Box, wouldn't turn on)
4 th replacement DNS-320 S/N PVPO1B7001166 (Open Box, wouldn't turn on, Tested?)
Thanks to “t121anf's” post on this forum, I have recovered all 815 GB of my original RAID 1 data.
To bad D-Link wants them back, I'd have a cute little doorstop for each bedroom.
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Could I just say something that is probably stating the obvious, and given that you've been running the unit for 2 months is probably wrong, but you state that you "opened the front door on the DNS-320 and pushed the power button" are you talking about the the little flap at the bottom of the unit on the front? With a USB port and a button next to it, because that's the USB copy button, not the power button. The power button is the thin button on the front face of the unit about a quarter the way up on the right.
Really sorry if that sounds patronising, it's not intended that way, but the last post made it sound like you're pressing the wrong button, and at this stage, hell, you've may as well check everything!
Cheers
Al
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All,
DNS-320 S/N PVPO1B7001166 shipped Thursday night and was delivered @ 12:00 noon on Friday 2 Sept. 2011 by UPS. H/W Ver. A1 F/W Ver. 2.00. I COULD NOT GET IT TO TURN ON.
On arrival, I plugged the power supply into the DNS-320, the power cord into the power supply and then the wall socket. I opened the front door on the DNS-320 and pushed the power button.
. . .
To bad D-Link wants them back, I'd have a cute little doorstop for each bedroom.
Unbelievable. You have enough DNS-320s to open a spare parts store.
What's your next step?
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Airprox,
I am glad that you said something "that is probably stating the obvious" & yes it sounds really patronizing. If it wasn't intended that way, it should have been. Now I am really embarrassed! (but I have a power light and two blue hard drive lights.)
I was so careful not to remove the clear plastic preventing the black plastic case from getting scratched, until I tested the new units, that I couldn't see the "real" power button. I'd blame it on a senior moment, but my wife is a lot younger than me and she couldn't see the button either. Probably one of the dumbest things I've done in years. Head-Up-In-Lock? I think I owe D-Link an apology and shipping on three perfectly good units that I took back.
Fortunately, with help from the forum, I was able to recover all 815 GB of data I had stored on the RAID.
When I logged in, I was presented with the following message:
"Warning: The device with Raid 1 is degraded now. Please remember to rebuild the Raid 1 for data integrity."
I selected to perform a manual rebuild and was taken to a screen that says "HDD Data Is Syncing Now". It’s been "syncing" for about 20 min. and still shows 0% so I'll report back if my RAID 1 data surrived or if I will need to copy it all back.
Either way, thank you for stating the obvious!
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Pete, So glad you've got it sorted. As a new guy on the forum I hummed and harred about whether I should pitch in as you're never quite sure how pointing something like that out will be taken. I have to admit, when I first got the unit, I didn't read the manual and did exactly as you did... left plastic on, opened the flap and pressed the button... nada. Quick look in the maunual and had an "ohh" moment. Live and learn.
Cheers
Al
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I selected to perform a manual rebuild and was taken to a screen that says "HDD Data Is Syncing Now". It’s been "syncing" for about 20 min. and still shows 0% so I'll report back if my RAID 1 data surrived or if I will need to copy it all back.
When you removed the two HDDs from your original DNS-320, did you label the slots where each HDD was originally located (i.e. left vs. right)? The HDD location makes a difference to the DNS-320. Placing the two HDDs in the wrong slot could cause issues during mounting (such as the one you're describing).
If the unit hangs and can't complete rebuilding, you'll have to recreate the RAID array from scratch, which shouldn't be an issue since you have your backup.
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Airprox,
When I received my first DNS-320, I removed the clear plastic and obviously saw the power switch on the front. It setup flawlessly and worked for two months. All of my computers were configured to mount it at boot so it was just sort of “out-of-sight, out-of-mind” down in my home office. When it failed I called D-Link Tech Support and they walked me through trouble shooting it. (They have since verified that it had in-fact failed). When the replacement arrived and I couldn’t see any other switch, I “just knew” the USB copy button was it. I’ve mentored a lot of young engineers, so I know from experience; once you get an erroneous idea like that engrained it is almost impossible to get back on track without help. You provided exactly the help I needed, so again, thank you.
JavaLawyer,
Yes, as I said in an earlier post, I labeled each drive so it could be installed back into its original slot. They were installed correctly when I got the message in my last post.
The good news is that the RAID rebuild completed over night and all my data looks to be intact and accessible.
Obviously, since it is a new unit set to factory defaults, I had to reallocate the UPnP AV Server shares, and reconfigure the other settings I changed. As before, it streams video to my Samsung TV correctly, but won’t handle music or photos. I have an Asus RT-N16 router running Tomato USB that does the music & pictures correctly (as well as video) so I can use it until (and if) D-Link fixes their server. I also mentioned in an earlier post that TWONKY media server running on the DNS-320 and minidlna both were capable of streaming all three types of files stored on the DNS-320 to the TV so I think the problem is with the D-Link UPnP AV Server implementation.
Again, thanks to everyone who tried to help, especially t121anf for making us aware of a data recovery program that works with the DNS-320 RAID drives and Airprox for “stating the obvious”.
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Going forward I recommend that you save a copy of the DNS-320 "Configuration Settings" file to your local PC so you can quickly restore all your custom configurations in the event of another failure or factory reset.
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Either way, thank you for stating the obvious!
Amazing, I'm just reading this thread and that's what I thought at first : "Couldn't it be that this guy is pressing the USB transfer button ? Nah... that's too obvious, and D-Link tech support surely must have asked him about that...".
Great story anyway, teaches us that no one is safe from missing the obvious thing. And that D-Link tech support is very patient...
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Ext2Read and R-Studio are two applications a number of DNS owners have successfully used to recover (or simply access) their DNS data. DNS users have had a greater measure of success with R-Studio for mounting and reading more complex RAID arrays and JBOD.
petehiggins
Glad you managed to recover everything.
Friends.
It really does not work to mount the disks on a PC with a Linux distribution to recover the data?
Only through software such as Ext2Read be able to read?
Why(because) this limitation?
Excuse my bad English
Thanks.
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Hello friends
I bought a DNS 320 A1 1.00 firmware made in China.
I installed two 80 GB HDDs in RAID1 mode.
I copied two files 200 Mbs to the RAID1 partition.
I am now trying to simulate a problem with the DNS 320.
I removed one of the disks and will use an adapter ( http://produto.mercadolivre.com.br/MLB-426830655-cabo-adaptador-conversor-usb-20-p-ide-sata-fonte-3-em-1-_JM ) To connect to my PC ..
By putting on a Windows XP or Windows 7 using the software arise Ext2IFS 4 partitions on my computer.
A small partition contains only folders called "AjaXplorer" and "ftp".
In the other three partitions when attempting to access these message appears
"The disk in drive X is not formatted. Would you like to format it now?"
Here is a picture of what I described above (http://img213.imageshack.us/img213/5096/recovera.jpg)
By putting on a notebook with Linux only partition with folders called "AjaXplorer" and "ftp" appears.
thank you very much
j-marcelo
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Maybe you should have read the instructions lesson learnt.... WOW I'm speechless
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Maybe you should have read the instructions lesson learnt.... WOW I'm speechless
Hello friends,
I managed to retrieve the data and successfully access the partitions on my simulation using R-Studio, but with the FREE version could not.
If anyone knows why my tests with Ext2IFS not work please manifest.
I have preference for FREE programs.
Thanks
j-marcelo
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I have preference for FREE programs.
Don't we all. . . ;)
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hi.
can anyone confirm if i transfer the HDDs from one DNS-320L to another would the new DNS-320L detect and mount the volumes even if its RAID 0 or RAID 1?
my DNS-320L doesn't power on anymore so DLink sent me another unit but it could not mount the volumes.
Thanks.
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They may or may not, it depends on firmware version and hardware version.
That being said, it is always a good idea to reformat old drives in a new unit and then restore the data from the backup - you do have a current backup of you data don't you.
We have done that in the past in an emergency for a client (DNS-320 same hardware batch and firmware) but some time later the drives were reformatted and restored.
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Any status on this? ???
hi.
can anyone confirm if i transfer the HDDs from one DNS-320L to another would the new DNS-320L detect and mount the volumes even if its RAID 0 or RAID 1?
my DNS-320L doesn't power on anymore so DLink sent me another unit but it could not mount the volumes.
Thanks.