D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: mastermrt1 on August 12, 2011, 12:04:24 PM
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I purchased a Epson Artisan 835, which I am runnung wireless. When I try to check the ink levels from my laptop they are all greyed out. Epson tech said the Dir-655 was the problem and that I needed to get the router to give permission for the ink levels to go through. I have no idea how to do that. Could someone help me please?
Thanks
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Yea, they need to give more information. What ports need to be open on the router for that? Did they say?
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Also does the printer exhibit this on a LAN cable connection?
I also might suggest this:
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
My I get status from my non Epson printer just fine. I need to replace mine sometime soon. It's low.
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Also does the printer exhibit this on a LAN cable connection?
I also might suggest this:
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
My I get status from my non Epson printer just fine. I need to replace mine sometime soon. It's low.
Thanks for your interest.If the printer is connected by a cable to my laptop it works just fine. I will try these other suggestions.
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Does the printer have a built in web page? You could use that to check the levels. Just use your browser and type in the IP address of the printer.
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Does the printer have a built in web page? You could use that to check the levels. Just use your browser and type in the IP address of the printer.
I can get the ink levels at the printer. Here is the problem, I do a lot of pictures and many are 8x10,when I print one the ink levels will apear and I can tell if I am going to have enough ink to print the picture. Now I don't know until the picture is printered.
I did change the firewall settings to "Endpoint Independent." for TCP and UDP. Did not help. The first two suggestions I did not know how to do.
Hardware A3 and the Firmware Version is 1:10....could any of this be a problem? Never had to go into the router before, like a blind tunnel.
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in the "If It Was Me" corner....
If I was printing 8 x 10 photos on a regular basis... I would NOT do it wirelessly....just asking for ruined pictures, and lots of wasted ink which already costs some $2,000 a gallon (if you do the math). I would have that printer hard wired to my pc as best I could. Too many things can interfere with a wireless signal....even momentary blips will ruin a photo....
Just my opinion...
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See if Wireless Lan Partition is enabled under Advanced/Advanced wireless. Disable it if it's check.
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See if Wireless Lan Partition is enabled under Advanced/Advanced wireless. Disable it if it's check.
Thanks for taking the time to help I checked the Wireless Lan Partition and it was not checked. Still no ink levels showing. Frankly this is some thing I know very little about, but I am willing to try what is suggested. Eson, for sure wasn't any help.
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Did you add IP reservations for the PC and printer (wired and wireless IP addresses) on the router?
I presume that the Mfr supports the ink level data over wifi. However I would recommend asking to make sure. They also might have some help on what to setup to get the levels to show up on the wireless connection. Let us know, maybe someone can't teamviewer.com in and take a look at your router settings.
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Did you add IP reservations for the PC and printer (wired and wireless IP addresses) on the router?
I presume that the Mfr supports the ink level data over wifi. However I would recommend asking to make sure. They also might have some help on what to setup to get the levels to show up on the wireless connection. Let us know, maybe someone can't teamviewer.com in and take a look at your router settings.
Sorry, I looked but could not find a place to add IP reservations. If some one wanted to take a look at my settings I wold be agreeable to that. Thanks
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IP reservations are located on the router under Setup/Networking.
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it doesn't matter, the firewall cannot be the problem because your on the Lan side of the router and not on the Wan Side (ip adrers is also not the problem, but be sure you set the ip on the printer manually). Wat kind of Antivirus runs on your computer, maybe its blocking it, took a look on it ,and try to disable the firewall setting of the antivirus, en look of it will work then, if ut work you need te make an rule in the software,
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He did mention that he gets ink status on the LAN side of his PC, he's not getting any status on the WiFi side of his PC. I presume security software might not be an issue here.
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He did mention that he gets ink status on the LAN side of his PC, he's not getting any status on the WiFi side of his PC. I presume security software might not be an issue here.
Here is more information:
Epson walked me through different steps such as turning off my firewall. (Nortons) Had me to reinstall the printer. Used the wireless set-up at the printer.
I have Win 64bit and a Alienware laptop. As I remember the ink levels showed until they had me upgrade the drivers. I purchased a UBS cable and connected it to my printer and the ink levels do show. But, I can't have the cable connected all the time.
Thanks to all that are trying to help.
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Sounds like you found the cause. Any chance you can roll back the drivers for the printer?
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Sounds like you found the cause. Any chance you can roll back the drivers for the printer?
Thanks for all your help. I will look into that and let you know how it turns out.
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Thanks for all your help. I will look into that and let you know how it turns out.
The drivers is not the problem....spent several hours working to restore it like it was. The first time I printed something the ink levels showed and I thought it was fixed. The second time the ink levels were shaded out. I just don't know what is wrong.
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Sounds like windows reinstalled the newer drivers back over your
effort to go back to the older driver...
Might need to do some digging and physically remove the newer drivers
and then reinstall the older drivers...
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Let us know if you can get the drivers cleaned off and resinstall the old ones. Might be possible of someone on here to use teamviewer.com and check your router settings to be sure. It sounds like the router is probably set up as you did get ink levels over wifi at some point.
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As you can see it has took me some time to get the grayed out ink levels corrected in a Epson Artisan 835 fixed. The problem is NOT with the D-Link. Here is what happens: When you update the drivers a 830 driver is installed in stead of a 835 wireless driver. How can you correct all of this?
Here is how it is done: Boot up in safe mode and COMPLETELY remove all of Epson software and drivers. You will need to look in different places. Then while still in "Safe Mode" click on start/computer/(C:\ and look for any folders with the name Epson and delete them. Then use CCleaner and delete the registers. Now you can boot up as you normally would. Just to be sure go to control panel and look through the programs with uninstall and make sure there is no more Epson left. Now go to Epson web site and download the drivers and software. (If you don't have the disc.) javascript:void(0);javascript:void(0);
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Glad you got it working. Thanks for coming back and sharing.
Enjoy. ;)