D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DGL-4500 => Topic started by: Kamikazi2142 on September 22, 2011, 03:01:15 AM
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i have recently run out of ideas on how this is supposed to be fixed, which is why i've come to ask for answers.
i get this in my log when it tries to send the email:
Priority Time Message
[INFO] Thu Sep 22 02:38:41 2011 Failure sending log email - try again in 2 minutes
[WARN] Thu Sep 22 02:38:41 2011 SMTP client failed to send email
[WARN] Thu Sep 22 02:38:41 2011 SMTP failed during sender/recipient dialog
[INFO] Thu Sep 22 02:38:20 2011 Blocked incoming ICMP error message (ICMP type 3) from 59.25.156.71 to ***.***.***.*** as there is no UDP session active between ***.***.***.***:***** and 192.168.0.4:*****
for my ease of mind i've censored all my external IP and ports.
my knowledge of my router stops shy of the email issues, i barely understand email forwarding to begin with, but i can set up a mean network lol.
if it helps i'm using Gmail for the email, and my Thunderbird client is working flawlessly, send or receive.
i've done everything by the standards of Gmails setup info, and by the router setup info, is there a reason its not getting through?
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hat HW version is your router?
What FW version is currently loaded?
What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
What email services are you using? Web based or local to PC?
What email programs are you using? Outlook or Thunderbird?
Turn off all anti virus and firewall programs on PC while testing.
Turn off all devices accept for one wired PC while testing.
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ok... i fail to see how knowing what internet type i have will help solve the SMTP server failure to send.
1 - A1
2 - 1.23NA
3 - Cable
4 - DOCSIS 3.0 Bonded Pair
5 - Ubee
6 - stand alone cable modem linked to DGL-4500
7 - no idea what you are talking about.
8 - QoS is on last i checked, i'm the power user and use priority bandwidth with games and downloads.
9 - had it off and recently turned it on, no change.
10- that option is unavailable
11- i'm the network master in this house, i've set up 2 switches and converted a router into a switch, CAT6 gigabit ethernet.
12- i've not seen any difference in any of those settings.
13- i am using Gmail's IMAPI services.
14- instead of guessing read what i have said.
15- i'm not testing a product, i am setting up a service built into the router
16- i'm not testing a product, i am setting up a service built into the router
i hope that helps, and would like there to be more information other than "use this to set up your email alerts" about email alerts and log backups.
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Wow, so the reason for asking question is to help us get a better idea of users setup and systems and what the details are so this will help us other users get a better idea of the situation and help us formulate better answers and suggestions to help you resolve the problems that your seeing. If you can't give some details then we can't help you as well as we'd like to. Help us help you. Not trying to get or give any one an attitude about help here. Just need asking for details so we can help each other better.
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The last time i set up router log files was that I used my web based email address to email logs to, however I used my ISP SMTP mail address to send the logs thru as thats my ISP mail service.
Is Google your ISP. If not try using your main ISPs email SMTP address and your google email address as the recipient.
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domains and codes are someone a nitch of mine, i fail to understand how my ISP's server link is any different from my Gmail's server link, the log states that its failing on an imaginary IP, there is no Router/PC/Device pertaining to that local IP of 192.168.0.4, i just don't understand how its making up an internal IP address.
contact me in Yahoo.
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Please list the email settings you entered into the router web interface. Different email providers sometimes have special requirements, such as a specific port number.
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Please remember this is a user-run forum. There are no D-Link employees that typically help others here, especially in the DGL-4500 forum.
Don't bite the hand that's trying to feed you. I understand you're frustrated but don't be a d.i.c.k. to the helpful members here.
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@kargo27: -.- when i'm being a d.i.c.k you'll know.
@JavaLawyer: i'm using the specifications from the Gmail IMAP/POP3 settings tutorial from Gmail themselves.
they have two separate ports that i've tried, and neither work...
i still would like to know why its trying to resolve a 192.168.0.4 when i don't have a device anywhere on that internal IP.
everything on this router is working fine, perfect in fact, but what is holding it at a 9 and not a perfect 10 is the extreme lack of support on this Email system.
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Although you are using the gmal-provided settings, can you list the field values anyway (excluding your password of course)? Some of the most perplexing problems have the simplest answers, like a typo or erroneous value.
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Hope this helps as well...
From Email Address : me2@gmail.com
To Email Address : me1@gmail.com
SMTP Server Address : smtp.gmail.com
SMTP Server Port : 587 (using either 587 or 465 does nothing)
Enable Authentication : Checked
Account Name :me2@gmail.com
Password : mypass
Verify Password : mypass
i'm very much a perfectionist with my electronics... it would send me psycho to not triple check something at least twice.
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@kargo27: -.- when i'm being a d.i.c.k you'll know.
LOL! OK, good, thanks for the heads up. :P
Furry, Java and Hard Harry (wherever he is) are great troubleshooters here and really know their stuff and are genuinely good guys.
I know you probably want to pull your hair out but they'll help you with this. They're the best troubleshooters I've seen on any forum and I've been on a bunch.
I think we're all a little OCD with our settings. That's a good thing, I think. It's the only way to really tweak the most from our routers.
Good luck!
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thank you for the luck, i just can't believe they (Dlink) would leave something so vague.
check out http://www.smallnetbuilder.com/wireless/wireless-basics/30338-how-to-convert-a-wireless-router-into-an-access-point <-- this is how you can save a lot of money on your network.
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thank you for the luck, i just can't believe they (Dlink) would leave something so vague.
check out http://www.smallnetbuilder.com/wireless/wireless-basics/30338-how-to-convert-a-wireless-router-into-an-access-point <-- this is how you can save a lot of money on your network.
Not to get off-track with your email issue but you turned off the wifi on your 4500 and use a DIR-625 wired to the 4500 as your AP/wifi? Am I understanding this correctly?
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Still curious if inputing your ISP Mail SMTP addresses will resolve this issue. Thats how mine works.
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Ya, why not use both routers?
Not to get off-track with your email issue but you turned off the wifi on your 4500 and use a DIR-625 wired to the 4500 as your AP/wifi? Am I understanding this correctly?
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Hope this helps as well...
From Email Address : me2@gmail.com
To Email Address : me1@gmail.com
SMTP Server Address : smtp.gmail.com
SMTP Server Port : 587 (using either 587 or 465 does nothing)
Enable Authentication : Checked
Account Name :me2@gmail.com
Password : mypass
Verify Password : mypass
i'm very much a perfectionist with my electronics... it would send me psycho to not triple check something at least twice.
Theres your problem right there. Your trying to send email through smtp.gmail.com on port 25. Even though the router allows for authentication on the outgoing, it is not secure authentication, which is 587/465.
Start > Run > CMD > Telnet > Open smtp.gmail.com 25
See how it doesn't connect? Now try
Start > Run > CMD > Telnet > Open smtp.gmail.com 587
Long story short, the TO email can be a gmail account, but the from and SMTP need to be your local ISP SMTP server. Or, if you don't/can't have a email address with them, you can ask your ISP if they have a open SMTP relay server.
And by the way..this was in the Gmail instructions. Maybe....you might want to use some Google with that Gmail? ::grin::
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@kargo27: i am using both routers, the DGL-4500 fails and locks up when using its Wifi, thus i use the DIR-625 as a Switch/AP, this has easily resolved my WiFi issue, and since then i have not had any Router Fails with the DGL-4500, aside from this email thing.
@Hard Harry: i understand the logic behind this, however, if that were the case then my Thunderbird client would not connect to the Gmail smtp server. as you can see in the log i posted on first post, the router is receiving a command (not sure what to call it) to send info to 192.168.0.4, however, there is no 192.168.0.4 on this network. the Netgear i set up to be another Switch for a roommate is 3, not 4.
i'll look into this extra information from Google, but i feel it won't help, Thunderbird connects just fine, so why should it be any different using the same settings?
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I was only teasing about the Google. Fair play and all that. :-)
Something to keep in mind though, the router isn't sending through your PC. Its not even touching your LAN. It goes through your WAN. You can turn off and disconnect every PC in your network and it will (when properly configured) still work.
As for your Thunderbird Client, that works because it IS using SSL/TLS. It does by default when you choose a IMAP for incoming. So your Thunderbird is using TLS and the router can't use TLS, and thus it doesn't work. If you don't believe me, try setting your SMTP port to 25 and turning off TLS and see if it works.
Finally, the 192.168.0.4, I don't know. I don't know enough about how your network is setup, but it doesn't have anything to do with the ability for the router to send out logs.
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ok so...
gmail is wrong when they say i must have either SSL or TLS set up?
and if so, then why does the router have "Use Authentication" in its settings for the Email?
i've tried either TLS and SSL
gonna try out your idea, but am pretty sure it won't work.
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same problem, fails upon sending.
[INFO] Fri Sep 23 07:29:23 2011 Failure sending log email - try again in 2 minutes
[WARN] Fri Sep 23 07:29:23 2011 SMTP client failed to send email
[WARN] Fri Sep 23 07:29:23 2011 SMTP failed during sender/recipient dialog
[INFO] Fri Sep 23 07:28:53 2011 SMTP (Email) server smtp.gmail.com is at IP address 209.85.225.108
[INFO] Fri Sep 23 07:28:53 2011 Sending log email after administrator request
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here are some more magically created subnets that are not making any sense to me...
[INFO] Fri Sep 23 07:33:45 2011 Blocked incoming ICMP error message (ICMP type 3) from 139.195.192.222 to 75.139.194.161 as there is no UDP session active between 75.139.194.161:46883 and 192.168.1.114:37655
[INFO] Fri Sep 23 07:33:36 2011 Blocked incoming ICMP error message (ICMP type 3) from 180.247.53.143 to 75.139.194.161 as there is no UDP session active between 75.139.194.161:46883 and 192.168.1.68:43723
[INFO] Fri Sep 23 07:33:33 2011 Blocked incoming ICMP error message (ICMP type 3) from 79.53.112.16 to 75.139.194.161 as there is no UDP session active between 75.139.194.161:46883 and 192.168.2.3:57203
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Just for giggles, I set up the email logs last nite...
Used my ISP email address as the From Sender.
Used my web based email address as the recipient.
Used my ISPs SMTP email server address, not googles.
used port 25.
Use no authentication.
Got 2 log emails at my web based address from the router.
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lol i just finished setting up that, idk why there is an option for the "Use Authentication" if the router doesn't support any.
i managed to get my logs FINALLY.
hopefully the next update will support SSL, thats the only thing holding this back from utilizing web based emails. i looked into it, and the "Use Authentication" is unencrypted therefore, useless.
@D-Link: may as well remove the whole authentication options if you won't add any encryption type.
to everyone here, i apologize for the headache, i was misled by the options at hand, therefore, was completely brain dead on the matter. I greatly appreciate the help and advice. now this router is boasting a perfect 10.
lol, is your DGL4500 dropping connection? look at my network, see how to set up and 100% up time.
eventually i'll have a diagram up on how my network is. (on my website)
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Kami, congrats!
Glad you got it figured out.
BTW, that sucks about your 4500's wifi failing. Could it be a hardware issue? Is it under warranty? Send that beyatch back if it is, you shouldn't have to do that work around. You paid too much for that router.
Don't be a stranger here, we have some good, knowledgeable guys here in the 4500 forum. :-) You know your stuff as well and would be a great addition.
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I think Authentication is only used for mail servers that require that to send everytime. Usually ISP emails don't, and are fairly open from my experiences. Glad it's working now.
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No problem my friend. The reason I knew was I get similar questions every day at work.
FYI though, there is a difference between authentication and secure authentication. Not sure how much you want me to go into it, since you already fixed the problem, but yea, here is a small break down.
Simple mail transmit protocol (SMTP) is used to transmit mail over the web, much like HTTP is used to transmit web traffic. It can work on
25: No encryption of the password, and may or may not require authentication.
465: SSL encryption, so requires a password(authentication) to encrypt.
587: TLS encryption, also requires authentication.
To further complicate things, TLS is backwards compatible with SSL, so many times 465 and 587 can be used interchangeably. Though if you happen to have a older server, which isn't TLS compatible, and your trying to use 587, you might have issues. Furthermore, there are plenty of reason to use authentication without encryption, since encryption adds to the protocols overhead and can cause issues with AV (since TLS authentication server can timeout between initial handshake and scan of outgoing email by your AV). Think of "Authentication" being the password, and encryption being how that password is transmitted. Make sense? If not, i haven't slept in a day or two. :-)
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@kargo27: its been a persistent bug for the DGL-4500, i bought mine almost 2 years ago, and ever since the 1.2XNA updates it has been struggling with its wifi. I came to the conclusion that having more than 3 Clients Wirelessly connected to it confuses it, and it just give up the fight. I had tried persistently to fix the wireless issues with it, but gave up and wired the house with CAT6 for a seamless Gigabit network. later on i decided to search for ways to add another router within the same subnet, and found it, and now from a different router, i have Wireless again, and in same subnet too.
@FurryNutz i originally was trying it that way, but it kept getting denied due to inappropriate encryption. I don't know what its encryption is, but it clearly is not SSL or TLS/STARTTLS.
@Hard Harry: get some rest bro, from what i understand Gmail requires Authentication of SSL and above, am unsure of other providers, but i feel that SSL should be added in the next FW update for this router, heck it should have been in there from the get go, but i suppose that would be too hard.
thank you everyone for the help, its not quite what i wanted, but it will do.
got one last question for you guys before i consider this case closed, does Dlink make Cable modems? like just the modem, not converged "poop" a stand alone modem for Cable, and if so is it DOCSIS 3.0? with a Gigabit WAN port?
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Wow. . . after my last post yesterday I checked back and almost 20 subsequent posts were logged here + issue resolved? I'm late to the party. :)
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Dlink makes a DCM-202 modem however it's not DOCSIS v3 I believe. I recommend the Motorola SB6120 though if you have access to one.
@kargo27: its been a persistent bug for the DGL-4500, i bought mine almost 2 years ago, and ever since the 1.2XNA updates it has been struggling with its wifi. I came to the conclusion that having more than 3 Clients Wirelessly connected to it confuses it, and it just give up the fight. I had tried persistently to fix the wireless issues with it, but gave up and wired the house with CAT6 for a seamless Gigabit network. later on i decided to search for ways to add another router within the same subnet, and found it, and now from a different router, i have Wireless again, and in same subnet too.
@FurryNutz i originally was trying it that way, but it kept getting denied due to inappropriate encryption. I don't know what its encryption is, but it clearly is not SSL or TLS/STARTTLS.
@Hard Harry: get some rest bro, from what i understand Gmail requires Authentication of SSL and above, am unsure of other providers, but i feel that SSL should be added in the next FW update for this router, heck it should have been in there from the get go, but i suppose that would be too hard.
thank you everyone for the help, its not quite what i wanted, but it will do.
got one last question for you guys before i consider this case closed, does Dlink make Cable modems? like just the modem, not converged "poop" a stand alone modem for Cable, and if so is it DOCSIS 3.0? with a Gigabit WAN port?
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Busy with DNS are we?
Wow. . . after my last post yesterday I checked back and almost 20 subsequent posts were logged here + issue resolved? I'm late to the party. :)
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Barely. . . very quiet over there. Too busy with things going on in the real world (i.e. outside of the Matrix)
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Dlink makes a DCM-202 modem however it's not DOCSIS v3 I believe. I recommend the Motorola SB6120 though if you have access to one.
Yea, I wouldn't suggest the DCM-202. I think it is off most ISP's approved Modems list (Comcast, Cox and Time Warner to be sure). They had firmware issues with some of the later generation DOCSIS 2.0 CMTS changes. Nothing against Dlink though, a few manufactures bumped into the same issue. I guess the DCM-202 and others were made before DOCSIS 2.0 was completely standardized. Think of it like DOCSIS 2.0 Draft.
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Nah JavaLawyer, this thread has become a party zone as of now, but, now i'm just looking for a DOCSIS 3.0 cable modem with a gigabit wan port. Curious on your guys experience with them, i have a Ubee that is DOCSIS 3.0 with a Gigabit, but its by the ISP, i would like to get one that is... my own, and (if possible) better than the one by ISP.
this is what i got from ISP:
http://www.ubeeinteractive.com/index.php/products/product-overview/docsis_3.0_modem/
if anyone has any preference please post, i'm open to suggestions.
it must be DOCSIS 3.0 though, its so much more reliable and faster, i have noticed a difference when 4 PC's and 2 consoles are using the internet at same time, it isn't slowed down at all!!
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I love my SB 6120. ;D
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Kami,
I have that Ubee as well and bought the SB6120 on Furry's recommendation. Both are great.
I threw that Ubee back on yesterday to see if it had any updates to be done. We just got DOCSIS 3.0 on Tuesday and I hadn't used this modem in a month or two.
So I thought I could just plug the router into the Ubee modem and it would pick up the IP. Nope. What a pain. I had to reset and reconfigure my router(s) to get them to work. But they do. I didn't have to do that going from the Ubee to the SB6120 though. Weird.
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I like the SB6120 for one simple reason, case design. It stays the coolest out of all the modems out there. This helps both performance and lifespan. I also find the diagnostics on the gateway to be better then most.
If your in high density area though, and find you don't get your speeds around peak times, then the DPC3010 could be the way to go. Its one of the few modems that offers 8 down stream channels compared to the Motorola and Ubee's 4. If your area doesn't offer more then 4 channels though, that's a moot point.
Then there is the fact that a D3 modem from your provider carries better support from them. They can swap it out easier and make it so you don't have to work with the manufacture for hardware problems. Those are pretty rare usually, but its a factor to consider none the less.
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so my roommate is a marketer for a business, he recently got a program to send mass emails. however the DGL-4500 is blocking all his emails, this thread started on emails, and ends on emails lol.
here is one of thousands of block notifications from the log mailed to me:
[INFO] Sat Sep 24 23:28:06 2011 Blocked outgoing ICMP packet (ICMP type 3) from 192.168.0.193 to 219.144.156.211
is there a routing i have to set up to fix this?
i'm sure i have everything set up right for his program, but i'm drawing a blank on what to do next now. I know much about this router, but my knowledge drops off after port forwarding.
he needs this setup to work, otherwise, he's set back significantly, this helps him pay his bills.
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Man, don't know where to start on this one.
First, a ICMP packet is for testing only, it does not deliver data.
Second, that IP is for a mass spamm domain out of China. Why does your friend want to be connecting to that hmm?
Last, routers can't block emails, just email servers. It would be like one blocking a certain site.
So your going to have to explain yourself before I offer anymore help. I HATE spammers.
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as for me i'm no spammer, my friend is trying to market his business, he's the head marketer, and there are hundreds of different ip's in this list, not just that one, and for my roommate...
he explains it like this...
he doesn't want to be marked as spam, so he just wants to email blast out to a thousand different emails and then find a thousand more emails, not of same email that is, and blast again, basically like announcing the presence of his company, he works for DJ's and such.
now you say it doesn't block emails, but none of these were successful at sending an email.
its important for him cuz he is trying to sign up Dj's and get them jobs as well, is there anyway i can get this unblocked?
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And where is he getting these emails? Sorry, smells like spamm to me. I can't stop anyone else from helping you, but I won't.
http://www.youtube.com/watch?v=bZio278IKGI
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i understand you discontent with spam, however spam applies to recurring emails to anyone and everyone indiscriminately, and for useless and or otherwise scamming nature. My roommate is only marketing the business to DJ's and those employed in a musical business.
He works as the marketer for *reference removed per domain administrators request* its a record pool that has hundreds of record labels, allowing DJ's access legally to thousands of songs with usually 3 types of every song, "clean, dirty, club mix."
i too hate spam, i get emails from random **** every day, kinda wish my router would decide to block them and not my roommates marketing business.
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. . .however spam applies to recurring emails to anyone and everyone indiscriminately, and for useless and or otherwise scamming nature. My roommate is only marketing the business to DJ's and those employed in a musical business.
I have to side with HardHarry on this one. IMHO and professional experience, just because emails are targeted to a specific segment of the population (e.g. industry, gender, geography, purchasing history, etc.) does not exclude those emails from being "indiscriminate" (as you put it) and certainly does not exclude them from spam.
Although the U.S. is still in the process of updating existing law enacted by the FTC some years back, in the European Union, which has more mature laws on the matter, any unsolicited email communications for direct marketing are prohibited without prior consent of the individuals proactively expressing an explicit interest in receiving that specific material.
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Well besides US law, it's against Charter TOS, which I think is his problem. I would guesst either his IP is black listed, or the IP of the mail servers he is sending to is blocked.
From Charter TOS (http://www.charter.com/footer/footerPage.jsp?tag=policies_resi_hsi_accep_use_policy)
6. NO “SPAMMING"
Customer will not use, or allow others to use, the Service to send unsolicited messages or materials, bulk e-mail, or other forms of solicitation (“spamming”). Charter reserves the right, in Charter’s sole discretion, to determine whether such posting or transmission constitutes unsolicited messages or materials. Forging, altering, or removing electronic mail headers is prohibited. Deceiving any recipient as to the identity of the sender through any process is prohibited. Customer may not, or allow others to, reference Charter or the Charter network in any email in an attempt to mislead the recipient.
**Edit**
Just thought I would also say this isn't anything personal. You sound like a nice enough guy, and you were trying to lend a hand else where on the forum and I like that. Maybe I can help you set up a legitimate and solicited email system? Maybe put together a website listing all the local events, including yours. And then on the page have a "Subscribe to my mailing list button". Assuming your running your own mail server, I can show you how to load balance, set up mx records, adjust your PTR, and all that fun stuff. As long as your mailing list is going to subscribers only, and you have a working, easy to use unsubscribe ability, it isn't spamm. Join the light side Mr Darth Vader. :-)
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Well besides US law, it's against Charter TOS, which I think is his problem. I would guesst either his IP is black listed, or the IP of the mail servers he is sending to is blocked.
Service provider policies are a double-edged sword. On one hand, providers must comply with state and federal laws and policies. However, a self-serving motive for compliance is the cost savings accrued from curtailing overuse (or abuse) of residential Internet subscriptions, which cuts into corporate revenue through abuse of available resources bad PR from email blasts (I'll avoid the use of the word "spam" here) pointing back to one of the service provider's IP addresses.
Again siding with HardHarry, our comments are neither personal nor an attack on your character, but rather a commentary on the flagrant abuse of employing technology for mass marketing.
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usually i read through ToS's fairly thoroughly, however, i don't really pay any attention to my ISP, i'm reading through it now, my reading ToS's sparked Sony to fix their PSN ToS, cuz it stated fairly clearly that you were not allowed to share your personal information, but you are openly invited to share your friends personal information. That was about 2 years ago.
Every ToS says in a way "if we on our rag you may be denied service, for no reason" and several of my friends have fallen victim to the "God Complex" these ToS give major companies.
they also state, that you cannot do this or that, but they are not obligated to punish over any matter.
thank you for the help, and raising this catastrophic red flag for me, since this is the only cable ISP i will completely block that program from accessing the net. he can use dsl for it, i dont care.
i agree with the greater census you guys are holding about spam.