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[Kamikazi2142]

i have recently run out of ideas on how this is supposed to be fixed, which is why i've come to ask for answers.

i get this in my log when it tries to send the email:
Priority   Time                                   Message
[INFO]   Thu Sep 22 02:38:41 2011   Failure sending log email - try again in 2 minutes
[WARN]   Thu Sep 22 02:38:41 2011   SMTP client failed to send email
[WARN]   Thu Sep 22 02:38:41 2011   SMTP failed during sender/recipient dialog
[INFO]   Thu Sep 22 02:38:20 2011   Blocked incoming ICMP error message (ICMP type 3) from 59.25.156.71 to ***.***.***.*** as there is no UDP session active between ***.***.***.***:***** and 192.168.0.4:*****

for my ease of mind i've censored all my external IP and ports.

my knowledge of my router stops shy of the email issues, i barely understand email forwarding to begin with, but i can set up a mean network lol.

if it helps i'm using Gmail for the email, and my Thunderbird client is working flawlessly, send or receive.

i've done everything by the standards of Gmails setup info, and by the router setup info, is there a reason its not getting through?

[FurryNutz]

hat HW version is your router?
What FW version is currently loaded?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.

Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.

What email services are you using? Web based or local to PC?
What email programs are you using? Outlook or Thunderbird?

Turn off all anti virus and firewall programs on PC while testing.
Turn off all devices accept for one wired PC while testing.

[Kamikazi2142]

ok... i fail to see how knowing what internet type i have will help solve the SMTP server failure to send. 

1 - A1
2 - 1.23NA
3 - Cable
4 - DOCSIS 3.0 Bonded Pair
5 - Ubee
6 - stand alone cable modem linked to DGL-4500
7 - no idea what you are talking about.
8 - QoS is on last i checked, i'm the power user and use priority bandwidth with games and downloads.
9 - had it off and recently turned it on, no change.
10- that option is unavailable
11- i'm the network master in this house, i've set up 2 switches and converted a router into a switch, CAT6 gigabit ethernet.
12- i've not seen any difference in any of those settings.
13- i am using Gmail's IMAPI services.
14- instead of guessing read what i have said.
15- i'm not testing a product, i am setting up a service built into the router
16- i'm not testing a product, i am setting up a service built into the router

i hope that helps, and would like there to be more information other than "use this to set up your email alerts" about email alerts and log backups.

[FurryNutz]

Wow, so the reason for asking question is to help us get a better idea of users setup and systems and what the details are so this will help us other users get a better idea of the situation and help us formulate better answers and suggestions to help you resolve the problems that your seeing. If you can't give some details then we can't help you as well as we'd like to. Help us help you. Not trying to get or give any one an attitude about help here. Just need asking for details so we can help each other better.

[FurryNutz]

The last time i set up router log files was that I used my web based email address to email logs to, however I used my ISP SMTP mail address to send the logs thru as thats my ISP mail service.

Is Google your ISP. If not try using your main ISPs email SMTP address and your google email address as the recipient.

[Kamikazi2142]

domains and codes are someone a nitch of mine, i fail to understand how my ISP's server link is any different from my Gmail's server link, the log states that its failing on an imaginary IP, there is no Router/PC/Device pertaining to that local IP of 192.168.0.4, i just don't understand how its making up an internal IP address.

contact me in Yahoo.

[JavaLawyer]

Please list the email settings you entered into the router web interface.  Different email providers sometimes have special requirements, such as a specific port number.

[kargo27]

Please remember this is a user-run forum.  There are no D-Link employees that typically help others here, especially in the DGL-4500 forum.

Don't bite the hand that's trying to feed you.  I understand you're frustrated but don't be a d.i.c.k. to the helpful members here.

[Kamikazi2142]

@kargo27: -.- when i'm being a d.i.c.k you'll know.

@JavaLawyer: i'm using the specifications from the Gmail IMAP/POP3 settings tutorial from Gmail themselves.

they have two separate ports that i've tried, and neither work...
i still would like to know why its trying to resolve a 192.168.0.4 when i don't have a device anywhere on that internal IP.

everything on this router is working fine, perfect in fact, but what is holding it at a 9 and not a perfect 10 is the extreme lack of support on this Email system.

[JavaLawyer]

Although you are using the gmal-provided settings, can you list the field values anyway (excluding your password of course)? Some of the most perplexing problems have the simplest answers, like a typo or erroneous value.

[Kamikazi2142]

Hope this helps as well...

From Email Address      : me2@gmail.com
To Email Address         : me1@gmail.com
SMTP Server Address   : smtp.gmail.com
SMTP Server Port        : 587 (using either 587 or 465 does nothing)
Enable Authentication  : Checked
Account Name            :me2@gmail.com
Password                  : mypass
Verify Password          : mypass

i'm very much a perfectionist with my electronics... it would send me psycho to not triple check something at least twice.

[kargo27]

@kargo27: -.- when i'm being a d.i.c.k you'll know.

LOL!  OK, good, thanks for the heads up. 

Furry, Java and Hard Harry (wherever he is) are great troubleshooters here and really know their stuff and are genuinely good guys.

I know you probably want to pull your hair out but they'll help you with this.  They're the best troubleshooters I've seen on any forum and I've been on a bunch.

I think we're all a little OCD with our settings.  That's a good thing, I think.  It's the only way to really tweak the most from our routers.

Good luck!

[Kamikazi2142]

thank you for the luck, i just can't believe they (Dlink) would leave something so vague.

check out http://www.smallnetbuilder.com/wireless/wireless-basics/30338-how-to-convert-a-wireless-router-into-an-access-point <-- this is how you can save a lot of money on your network.

[kargo27]

thank you for the luck, i just can't believe they (Dlink) would leave something so vague.

check out http://www.smallnetbuilder.com/wireless/wireless-basics/30338-how-to-convert-a-wireless-router-into-an-access-point <-- this is how you can save a lot of money on your network.

Not to get off-track with your email issue but you turned off the wifi on your 4500 and use a DIR-625 wired to the 4500 as your AP/wifi?  Am I understanding this correctly?

[FurryNutz]

Still curious if inputing your ISP Mail SMTP addresses will resolve this issue. Thats how mine works.