D-Link Forums
Software => D-ViewCam => Topic started by: Reddok on November 27, 2012, 09:31:16 AM
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Tried to install D-ViewCam for the first time. Windows 7 64 bit. All it does is ask me for a password and then a pop-up says "The program will be restarted to apply a new setting". Over and over again. Tried to run as administrator, tried compatibility mode, tried re-installing. Nothing works. Any ideas?
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I am having the exact same problem.
Windows 7 64 bit
Installed: D-ViewCam_v3.3_DP_v1.4.3.1_20120717
camera DCs-932L
anyone?
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Working perfectly over here, Win7 x64, the last DviewCam 3.3 default settings.
Maybe you've got 3rd party software installed which is messing with DViewCam? Try closing the other 3rd party programs you have in the background and run DviewCam again.
If it's the first time you are running DViewCam after a fresh installation then you haven't configured any cameras with the software yet right?
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No third party software running (antivirus or firewall). Very first time this software was installed on this PC. I can't even get to the point where I could install a camera.
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I had the Dviewcam version 3.3 on my Windows 8 and after restarting it and installed some Windows update i started getting the same message.... Here's what i did to fix it
1. Uninstall the Dview cam
2. Remove the Dview cam in the Registry of the computer (Call your computer manufacturer if you are not sure how to do it)
3. Restart the computer
4. Install the Dviewcam that came with my DCS-942L camera (I think it is just version 3.2)
5. Restart the computer
6. Open the Dview cam and it works fine after that
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Im assuming you copied the D view cam file folder from another computer? I tried that to, just so i could keep the current settings. Unfortunately, it doesnt work like that. You have to install the program from scratch on each and every computer you want to run it on.
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There is a licerr.log file in the D-ViewCam folder. In it, it logs "Trial Information Is Missing" every time I run the program. The key must not be created correctly in 3.3.
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Is there any patch or fix for this issue ? I also have Win7 64-bit, and tried version 3.1, 3.2 and 3.3, all did not properly work. When I installed 3.2, it actually disabled UAC and after reboot, the splash window started freezing all the time.
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Same issue.
Windows Vista Business Edition.
Start D-ViewCam Main Console.
Log in to Admin.
A dialog appears Disconnect Camera 1.
Then the dreaded "The program will be restarted to apply a new setting"
...and so it goes...
The text in the view window suggests it is a "trial"
Did anyone resole this?
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Same issue.
Windows Vista Business Edition.
Start D-ViewCam Main Console.
Log in to Admin.
A dialog appears Disconnect Camera 1.
Then the dreaded "The program will be restarted to apply a new setting"
...and so it goes...
The text in the view window suggests it is a "trial"
Did anyone resole this?
I read a little more in this Forum.
I uninstalled D-ViewCam.
Rebooted.
Installed the latest D-ViewCam from the D-Link site, AS ADMINISTRATOR.
Rebooted.
Now works fine. (although I'm running with UAC disabled, which I'm not too happy about).
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nothing i do or try will stop the d viewcam from wanting to restart as soon as i open it.work well with win 7 but not 8 help
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nothing i do or try will stop the d viewcam from wanting to restart as soon as i open it.work well with win 7 but not 8 help
Did you do this for Windows 8?
http://forums.dlink.com/index.php?topic=51230.0
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I read a little more in this Forum.
I uninstalled D-ViewCam.
Rebooted.
Installed the latest D-ViewCam from the D-Link site, AS ADMINISTRATOR.
Rebooted.
Now works fine. (although I'm running with UAC disabled, which I'm not too happy about).
Windows 7, 64bit system:
Connected all the cameras just fine. Using MyDlink.com just fine. Even the iPhone app is working fine. Just can't use the D-Cam software.
I am also getting "The program will be restarted to apply a new setting." message...
Uninstalled, re-installed...read this forum, then
Uninstalled, rebooted...re-installed the latest version, 3.3...ran as Administer, to install, and to start the program...neither will resolve the message.
Can't get into the program at all...it just restarts, over & over... :(
Has there been any resolutions to the program just working, not having to jump through such loops to try to make it work?
All help & suggestions are greatly appreciated...thank you.
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I only get this message if I try to run in a restricted account. It always works in an admin account.
Roger
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This worked for me.
Go into D-link folder; C:/Programx86/Dlink/D-ViewCam
Right click on MainConsole and select Troubleshoot compatibility.
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hi, just bought DCS-5222L and I'm facing this issue too..
tried all suggestions/tips mentioned, but still not working. is there any official d-link support solution to this issue? hopefully we'll not be left alone here...
in the licerr.log, error "Trial Information Is Missing" being registered multiple time there.
the "The program will be restarted to apply a new setting" keep appearing, and restarting the application.
need help here! :o
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I am having the same problem. I have tried everything mentioned and nothing worked. I uninstalled, reinstalled, made compatible with Windows 8 by changing it to Windows Vista Service Pack 3 and none of that fixed it. I keep getting message "The program will be restarted to apply a new setting" what else is there to do? Is there a fix for this?
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I'm facing the same issue here. Same message, program restart, a loop.
Tried as an adminstrator, unistalled, cleaned the windows registry, installed again,and it gives the same message.
Tried versions: 3,5 ; 3,4 ; 3,3 ; 3,2 ; 311 and 300.
Versions 300 ; 311 ; 3.2 and 3.3 i'm getting the invalid license error bug.
The rest of the versions, I'm getting the "The program will be restarted to apply a new setting" bug.
Due to the above, i'm currently trying a third-party software called ispy, at least with it I can record videos when motion is detected, but sound doesn't work.
Note that the camera works through the website, through the lan managament IP, from my mobile through mydlink lite the problem is only with this D Viewcam
Currently Windows 7 x64 with all updates installed.
D-Link, please, kindly provide us a soltion.
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This worked for me.
Go into D-link folder; C:/Programx86/Dlink/D-ViewCam
Right click on MainConsole and select Troubleshoot compatibility.
I can confirm that this method works. Thank you so much... :)
Finally it works....
Running Windows 8 x64 (UAC disabled ???)
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I had the same problem, I went to registry and deleted references to "ViewCam" (especially HKEY_LOCAL_MACHINE\Software\DlinkViewCam)
Ran the app again and now it works fine (guess the app rebuilds the registry if keys are missing). No reboot / deinstall / reinstall (I mean, I tried this first but it didnt work)
Hope this helps.
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Works for me as well. I use 64bit so I deleted it from Wow6432Node both the dlink one and dlink cam one.
I had the same problem, I went to registry and deleted references to "ViewCam" (especially HKEY_LOCAL_MACHINE\Software\DlinkViewCam)
Ran the app again and now it works fine (guess the app rebuilds the registry if keys are missing). No reboot / deinstall / reinstall (I mean, I tried this first but it didnt work)
Hope this helps.
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Right click and "Run As Administrator" worked for me. Not sure if anyone else still having problems.
Running Windows 8 64bit.
Giovanni
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I am also getting this error. This program should work without disabling my UAC. Why does this program need to disable UAC? I install cameras for security but this program is making my computer vulnerable. Silly!
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This error occurs if UAC is enabled. As soon as you disable UAC, once the program restarts it will work. I wouldn't recommend opening up your system to any vulnerabilities to make accommodations to Dlink's antiquated software. There are plenty of other (better) alternatives out there. As a software developer myself, I've never seen an application that requires UAC to be disabled. Simply running the program as an administrator is all that is needed. Seems like the developers at D-link need a refresher course in software development.
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I noticed a number of D-Linkers are experiencing this issue, try the following:
One of the reasons we observe this loop is due to Window's UAC being left active. During the initial installation, one of the pop-ups alert the user that the UAC will need to be turned off. When UAC fails to turn off, either by lack of admin rights, user intervention, or a third party application (certain anti-virus softwares) the program appears to fail to update correctly the registry for the installation.
Remove the following registry entries:
As a precaution when working with Windows' registry, always export a backup first.
1) Start menu> regedit
2) Search the registry for this line: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DlinkViewCam\NewUserAccount
3) Right-click the line entry and select export and save to a location where you can easily find (Desktop)it.
4) Right-click the line entry and select delete. Delete this key and all of its subkeys.
5) Close the Registry Editor.
6) Run the D-View Cam Software (Main Console).
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Hi,
The above solutions (running as administrator, in compatibility mode, followed by deleting the registry key) worked fine for v3.4 of the software, but having upgraded to v3.6 the same problems are back.
Any suggestions?
Thanks.
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Finally got it to work in windows 8.1 by uninstalling, restarting, deleting ALL the dviewcam registry keys (they moved slightly but sensibly), reinstall and run using compatibility mode for win7.
pity my dcs 825 isn't supported.
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This worked for me. finally running in windows 7 compatibility mode on a windows 8.1 64 bit machine. But UAC is turned off. This is ok on my home computer. But would not want to disable UAC on my main office computer. Does anyone know of a way to fix this? Or a good alternative program?
nothing i do or try will stop the d viewcam from wanting to restart as soon as i open it.work well with win 7 but not 8 help
Did you do this for Windows 8?
http://forums.dlink.com/index.php?topic=51230.0
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I just upgraded from Windows 7 to Windows 10. Now I'm getting this error. Tried everything listed (regedit, uninstall/reinstall, troubleshoot compatibility, etc.) but still cannot get it to work. Downloading D-ViewCam 3.6.3 with Device Pack 1.6.1. The install is "forcing" me to change my UAC settings and reboot. This is what seems to be causing the problem. I tried uninstalling and manually disabling UAC, but the install still wants to do it. Can someone please help!!!!
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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
I just upgraded from Windows 7 to Windows 10. Now I'm getting this error. Tried everything listed (regedit, uninstall/reinstall, troubleshoot compatibility, etc.) but still cannot get it to work. Downloading D-ViewCam 3.6.3 with Device Pack 1.6.1. The install is "forcing" me to change my UAC settings and reboot. This is what seems to be causing the problem. I tried uninstalling and manually disabling UAC, but the install still wants to do it. Can someone please help!!!!
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I believe I got v3.6.4 to install on Windows 10.
However to get it installed, I had to log into the Admin account on Windows 10 since Windows 10 changed my prior user account privledges from Admin to Standard after I upgraded from 7x64 and I can't figure out how to change it back. Windows 10 seems to prevent users from being Admin. I'm hoping for some information to be posted online somewhere about this. I reloaded my saved windows 7 image on different partition so I have both 7 and 10 on my PC.
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I finally got it working on my Windows 10 Pro, using the method below. I tried all the methods above, without success. Uninstalled everything and started from scratch.
1/ Go in to your "User Account Control Settings" or UAC and lower the notification bar to "Never Notify". Save and Reboot
2/ Install D-ViewCam - I used v.3.5. A newer version was not tested but might work. I think newest is 3.6?
**On my Windows 10 machine, when I tried to install it, I received the error in a Big Red Box - "This app has been blocked for your protection"
3/ I followed the instructions here to be able to install D-ViewCam:
https://www.wiknix.com/solved-this-app-has-been-blocked-for-your-protection/
**Be sure to read through this whole post and remove the "admin" account when you are done!
4/ After intalling D-VewCam from the Admin Login noted in #3, Log back in to your primary user account and go find the "MainConsole" Application in the folder:
\Program Files (x86)\D-Link\D-ViewCam and paste a shortcut of the "MainConsole" to your desktop.
**** I had issues when I put the UAC back to normal!! So, for this application/computer, I'm keeping the UAC at it's lowest level. Bummer, but at least it works.
Use at your own risk and if you don't know what you're doing or don't understand the above, don't do it.
*****
*****
EDIT: As I was posting this, I see that there is a new post to try New Version 3.6.4
http://forums.dlink.com/index.php?topic=63729.msg261340#msg261340
I haven't tried this, yet, and will try later. If it does work, someone let this "thread" know :-) Thanks!
EDIT #2: GO TO THIS POST:
http://forums.dlink.com/index.php?topic=63729.0
New Version and works for me ;D
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Thanks for the information.
As posted I got v3.6.4 to install in my Windows 10 PC, just had to log into admin account as my user account was no longer set for admin rights and is now Standard and I can't get it back. However it installed for me and works with my DCS-933L.
Let us know if the newer version works for you.
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Thanks for the information.
As posted I got v3.6.4 to install in my Windows 10 PC, just had to log into admin account as my user account was no longer set for admin rights and is now Standard and I can't get it back. However it installed for me and works with my DCS-933L.
Let us know if the newer version works for you.
I have a spare laptop I can try this on later tonight and let you know. Also Win10 Pro. Interesting on the change of User Acct, might have to go back in to the temp Admin acct and change it back? Anyway, will let you know. Thanks for posted the updated ver.
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I tried using the main admin account also saw some information trying in safe mode. I can select the admin right button however the apply button grays out soon after in either case. Let us know what you find out. Thanks for your help and info. :)
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Just finished 4 hours of working on this issue...
After first time install of 3.6.3 of ViewCam (not an update), the "The program will be restarted to apply a new setting" message keeps appearing and restarting the MainConsole application at every startup. In the licerr.log, error "Trial Information Is Missing" being registered for every MainConsole startup.
Please ensure that your issue matches mine, as the "program will be restarted" issue seems to have multiple flavours.
Issue came with installing ViewCam 3.6.3 on Windows 7 Professional SP1 from the following install files: D-ViewCam_sw_revB1_3-6-3_plus_device_pack_1-6-1_all_eu_20141021 and
9394-D-ViewCam_V3.6.3_DP_V1.6.2_20141007 (both had the problem)
No errors or issues reported during any of the installs, except that the first advised about the UAC requirement.
Actions tried:
Setting UAC to off (for the install and for running MainConsole)
Different compatibility settings: all fix pack versions of XP; all of Vista versions.
Running executables as administrator (the install itself and MainConsole).
Dozens of clean installs with reboots in between, including doing fresh installs with compatibility settings for the installations themselves.
Doing registry cleans in between each install to remove remnants of Dlink and viewcam.
Resolution:
Issue was resolved by doing a clean install (just like the previous dozens that didn't help) but using an old version of ViewCam (3.3). The install file is still available online at http://tsd.dlink.com.tw/downloads2008detailgo.asp
Download file is called D-ViewCam_v3.3 DP_v1.4.3.1_20120719.zip
UAC is still off.
No compatibility settings on the install or on the MainConsole.
Still running on a Windows admin level id but not using the "run as administrator" option.
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Have you tried v.3.6.4 yet?
The issue i'm seeing wtih installation with a user account is that my PC was upgraded from windows 7 and installed 10 on top of it. So there maybe some differences between this environment and a clean windows 10 installation.
Just finished 4 hours of working on this issue...
After first time install of 3.6.3 of ViewCam (not an update), the "The program will be restarted to apply a new setting" message keeps appearing and restarting the MainConsole application at every startup. In the licerr.log, error "Trial Information Is Missing" being registered for every MainConsole startup.
Please ensure that your issue matches mine, as the "program will be restarted" issue seems to have multiple flavours.
Issue came with installing ViewCam 3.6.3 on Windows 7 Professional SP1 from the following install files: D-ViewCam_sw_revB1_3-6-3_plus_device_pack_1-6-1_all_eu_20141021 and
9394-D-ViewCam_V3.6.3_DP_V1.6.2_20141007 (both had the problem)
No errors or issues reported during any of the installs, except that the first advised about the UAC requirement.
Actions tried:
Setting UAC to off (for the install and for running MainConsole)
Different compatibility settings: all fix pack versions of XP; all of Vista versions.
Running executables as administrator (the install itself and MainConsole).
Dozens of clean installs with reboots in between, including doing fresh installs with compatibility settings for the installations themselves.
Doing registry cleans in between each install to remove remnants of Dlink and viewcam.
Resolution:
Issue was resolved by doing a clean install (just like the previous dozens that didn't help) but using an old version of ViewCam (3.3). The install file is still available online at http://tsd.dlink.com.tw/downloads2008detailgo.asp
Download file is called D-ViewCam_v3.3 DP_v1.4.3.1_20120719.zip
UAC is still off.
No compatibility settings on the install or on the MainConsole.
Still running on a Windows admin level id but not using the "run as administrator" option.
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D-View CAM software has always had a requirement to turn off UAC due to software structure, unfortunately that never changed. The idea behind this free software is to have a dedicated PC that is use for no other tasks but local recording.
The new version 3.6.4 solves the signed certificate validation issue. This issue is the one that causes the certificate revocation error message at installation, if already installed, at the application launch for normal use on prior versions of the software under a Windows OS. This new version also has additional support for new cameras models.
Hope this helps clear things up for everyone!
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Thank you Sir. ;)
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I spent 2 days trying to figure this out, and finally found a solution. I had to delete the program from my downloads section, delete ALL the temp files, then delete the dview cam from my registry. make sure user account control is OFF. restart your computer, reinstall the program, right click on the icon and run as administrator. It seems like kind of a pain, but it only takes about 10 mins. Try it, it worked for me!
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Glad you got it working. Hope this might help future users who might need it. Normal program removal should be used then installation of the newer version should take place with out issues.
Enjoy.
I spent 2 days trying to figure this out, and finally found a solution. I had to delete the program from my downloads section, delete ALL the temp files, then delete the dview cam from my registry. make sure user account control is OFF. restart your computer, reinstall the program, right click on the icon and run as administrator. It seems like kind of a pain, but it only takes about 10 mins. Try it, it worked for me!
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Had this issue on Windows 10 build 10586.63. I first installed D-ViewCam 3.6 from http://support.dlink.com/ProductInfo.aspx?m=DCS-933L. I probably should've rebooted when the installer recommended it (as it disabled UAC). Instead, I simply tried to launch the main console. Didn't work.
Completely removed D-ViewCam 3.6, including a few basic registry keys related to it, followed by installing version 4.0.4 (which I haven't seen many people talk about) from http://www.dlink.com/xk/sq/support/product/dcs-100-dviewcam. All is well.
FWIW, versus 3.6, I'm still surprised to see 4.0.4 restrict the number of playback streams for recorded video to just one, despite the recording viewed appearing to support more than one angle at a time.
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Thanks for the feedback. Hope the newer version works well for you.
Had this issue on Windows 10 build 10586.63. I first installed D-ViewCam 3.6 from http://support.dlink.com/ProductInfo.aspx?m=DCS-933L. I probably should've rebooted when the installer recommended it (as it disabled UAC). Instead, I simply tried to launch the main console. Didn't work.
Completely removed D-ViewCam 3.6, including a few basic registry keys related to it, followed by installing version 4.0.4 (which I haven't seen many people talk about) from http://www.dlink.com/xk/sq/support/product/dcs-100-dviewcam. All is well.
FWIW, versus 3.6, I'm still surprised to see 4.0.4 restrict the number of playback streams for recorded video to just one, despite the recording viewed appearing to support more than one angle at a time.