D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: entirelynutz on April 22, 2009, 12:44:49 PM
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When I initially configured my DIR-655 I was able to save settings. Now whenever I go in and try to make a change, I get a waiting message and the settings are not saved. This could be adding a MAC to ip map, a password change, time change.
Is anybody else experiencing this? If so, how did you fix it. D-Link support just has be restore factory settings, get a new ip address, and connect to the internet. At that point they say it's working. I then reload my saved settings and try to make other changes and it won't save.
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When you load a saved config this causes this errors. Just reconfigure manually from factory defaults. Even the smallest binairy glitch while saving the file will create havoc. Don't blame the router, it's just the 0's 1's.
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F/W 1.21 H/W A3
Have the same problem. The only way to introduce a change to the existing configuration is to
factory reset the router and setup manually the configuration. I can save the settings and reboot the router at that point. But if I want to modify the configuration, I'm out of luck. In other words I can "Save Settings" only once.
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When you load a saved config this causes this errors. Just reconfigure manually from factory defaults. Even the smallest binairy glitch while saving the file will create havoc. Don't blame the router, it's just the 0's 1's.
:o rrright...
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Saving configuration settings is a problem with some hardware versions and the 1.21 firmware (I have primarily seen it in A4s). Use the 1.22b05 firmware available on the FTP site and setup manually, do not reuse any saved configuration files.
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I had the same problem when I upgraded my A4 (EU) to v1.21. Could only change and save settings once.
Now I'm back to v1.20EU... and I'm not sure if I "dare" upgrading to v1.30 without any way to revert back if the problem is still there. :-\
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I had the same problem when I upgraded my A4 (EU) to v1.21. Could only change and save settings once.
Now I'm back to v1.20EU... and I'm not sure if I "dare" upgrading to v1.30 without any way to revert back if the problem is still there. :-\
You missed one: Go to 1.22beta05 and your troubles will be over. DO NOT go to 1.30 unless you are really sure you don't want to downgrade. It's more of an 'alpha' beta...
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EddieZ,
Where can I get 1.22 beta05? It is not available at the support/download section.
Thanks.
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Link: ftp://ftp.dlink.com/Gateway/dir655/Firmware/dir655_firmware_122b05_beta.zip
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For those thinking about upgrading to the next 1.3x beta or the next bump up from there - there are sharks in the water!! :o
WHY would Dlink NOT tell everyone that "save settings" or "save configuration" is not going to help avoid losing your settings?!! NOWHERE do they tell you that they have changed the format and you will lose your customizations unless you go thru all the pages and manually enter everything?
We haven't seen the last of this problem. (I include a previous topic and quote for an outside reference - Why didn't they want us to know up front in the release notes??)
Not sure if this has been posted:
http://www.smallnetbuilder.com/content/view/30810/97/
So more features? I thought this thing was EOL?
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For those thinking about upgrading to the next 1.3x beta or the next bump up from there - there are sharks in the water!! :o
Guess I'll be driving this quesiton into the ground until someone slaps me down but - What internet browser are you using?
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A warning might be the best thing. IN general, flashing and setting up from default is always the best method to prevent issues. But that's the case with a lot of PC best practices: they're not in the manual.
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A warning might be the best thing. IN general, flashing and setting up from default is always the best method to prevent issues. But that's the case with a lot of PC best practices: they're not in the manual.
I run the risk of sounding like a real "you know what" by saying this but I can save my settings, flash new firmware, and restore old settings as easily as I make stupid comments. Demonized, surely you know, can browser incompatibilty cause or contribute to these issues? There's GOT to be a cause. Nothing makes me grit my teeth more than to hear you say that you are having zero problems with Shareport. It makes me want to throw a 2 year old toddler style hissy fit. So I tread lightly when I come here to say that "Hey, I ain't got no problem. What's your problem?" I'd really like to help but I am merely a member of the great unwashed who reads the internet in order to become an instant genius.
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A browser cannot interfere directly with the 'commands' given (checked options in the GUI). But...the browser does execute the javascript commands (see the source of the GUI to see the javascript) and an incompatibility in that can cause certain errors (like not saving) to occur. In theory.
For example: I have a website, made with Dreamweaver. It uses Flash and three or four javascripts, to make flashy menu's and photo galleries popping up etc (FYI: http://www.sophisticatednails.nl , goto 'Foto's' to see the image galleries. And if you like it you can get your nails done ;D) . Any way... Certain scripts did not work correctly in IE8, messing up the layout etc but worked fine in Chrome and FF....
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A browser cannot interfere directly with the 'commands' given (checked options in the GUI). But...the browser does execute the javascript commands (see the source of the GUI to see the javascript) and an incompatibility in that can cause certain errors (like not saving) to occur. In theory.
For example: I have a website, made with Dreamweaver. It uses Flash and three or four javascripts, to make flashy menu's and photo galleries popping up etc (FYI: http://www.sophisticatednails.nl , goto 'Foto's' to see the image galleries. And if you like it you can get your nails done ;D) . Any way... Certain scripts did not work correctly in IE8, messing up the layout etc but worked fine in Chrome and FF....
OK, now that I know this, there is Windows Java, and there is Java Java. Are they the same? If not, which one does D-Link use to test their interface? If it's Java Java, is the testing always done to the latest and greatest revision? I need a D-Link engineer right this second to answer these questions....I'm waiting.....still waiting. There's never an engineer around when you need one. I use the Java Java version and like a doofus (this thing doesn't like the word Idi*t), I let it install this little time bomb that runs on boot up to check if there are new revisions. Well, this does insure that I always have the latest version. It also "might" be the reason I don't have these problems.
If my wife and I are ever in your neck of the woods, I'll drop her off for a manicure. I use the tried and true chew and spit it out the car window method of nail care. Kinda like when I grew up, if you spoke about skin care for men it meant you, or somebody you knew just got a bunch of stitches.
Edit: LOL. OK Demonized, I visited that web site and I will easily admit that that is some impressive coding you've done there. Very stylish work. I you EVER tell me that you work at the CERN particle accelerator on weekends just for fun.....
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Let me clarify - there are 2 types of situations for the restoring and saving of customizations. (NOTE: read the link I included in my post above today regarding the INTERNAL change in format).
1 - you save and restore during "normal" operations w/o a firmware change = As experienced by myself and others, sometimes the settings need a refresh if the device locks up and needs a clearing of settings. Stupid that it occurs as it shouldn't, but it happens. Even making a small change and saving the change can cause this problem - browser related? I use FF with Sun Java.
2 - you need to restore after a firmware change - They didn't tell you that structure/format was changed inside the router and you could now run into trouble in trying to restore a previously known-good configuration file. See the article I mentioned.
However, I haven't had this corrupt setting problem until *dun dun dun* the horrible 1.31NA was introduced. Oh, I know, it's all my fault for updating to fix known holes, bugs, and other problems and trying to remain somewhat more secure while on the Net. I didn't care about the "features" (read that as "new bugs") that were made, but those may be important to others. Either way, Dlink shouldn't hide the fact that changes were made for the format and your settings will be at risk because of those changes. :o Still Dlink should have allowed for regression to a previous firmware level and using your old config files. ::)
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No, there's javascript and there's Java (apps). We're talking about the javascript. (Windows XP, 98,95) used to have their own Java engine, but that's over now)
Javascript looks like this:
<script type="text/javascript" src="md5.js"></script>
<script type="text/javascript">
//<![CDATA[
var graphic_auth = "false";
/*
* page_load()
*/
function page_load()
{
/*
* Detect browsers that cannot handle XML methods.
*/
if (!AJAX_BROWSER_HAS_XMLHTTP) {
alert ("Your web browser is too old to use this web site. Please upgrade your browser.");
return;
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No, there's javascript and there's Java (apps). We're talking about the javascript. (Windows XP, 98,95) used to have their own Java engine, but that's over now)
Javascript looks like this:
Call me crazy but for all the vilification of Bill Gates, I never could fault the guy for wanting to make a buck. OK, many BILLIONS of bucks. For this reason, no matter how often my friends told me "You need to stop using IE and use Forefox because.....". Or, I should stop using this or that Microsoft product because <insert your favorite reason here>. Call me set in my ways but I told them to pound salt. I have stuck with MS from day 1 (and that was centuries ago) because if it worked, that was good enough for me. I've also been a Dell computer buyer for years. From experience I've found that my Dells never (and yep, I mean never) have had a compatibility problem with MS -whatever. If there is a new XP release, no problem - start pushing. The point of all of this chest beating is that in my uneducated opinion, D-Link can only test on X amount of different setups. My "guess" is that one of their setups is strictly MS. If they get it to work there, how many more hours do they need to spend to satisfy every "have it your way" customer out there? There has to be thousands of permutations. Somebody, or lots of somebody's out there has to be the lucky one that has a minute difference that makes ALL the difference between success or failure. That's why you'll find lots of people who swear buy "Brand-X" routers and former "Brand-X" router owners that wouldn't use one if you gave it to them. If you could ever get D-Link to write down EXACTLY what goes in to their setup, you, the consumer then duplicate it, then find that your router is actually a high priced brick, I'd be right there with you staring at Fatman with my arms crossed and my toe tapping with a "What's up with that?" look on my face. Don't think I am not sympathetic to your problem. Because I despise the tone of my message which smacks of "you're the problem, not the other way around", I'm gettin' out of these discussions where there are only absolutes and no room for middle ground. I wish each of you the best of luck in finding a solution. I will still be following this topic here, and whereever I find it. I would like to know if D-Link actually finds a problem with the firmware they've released.
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I'm not saying it really is 'that' that causes the issues. Like I also said: security settings of the browser can also impact working with Javascript. There's no way to judge if one or both are applicable. It's just that both options are possible and for example: the javascript engine of IE8 differs from the IE7 and IE6 versions, thus increasing the options to fail :-)
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I'm not saying it really is 'that' that causes the issues. Like I also said: security settings of the browser can also impact working with Javascript. There's no way to judge if one or both are applicable. It's just that both options are possible and for example: the javascript engine of IE8 differs from the IE7 and IE6 versions, thus increasing the options to fail :-)
Sorry Demonized, I wasn't ranting at you. I was babbling and picked you as my reluctant sounding board. A good sign that I need to step back a while. I'm beginning to editorialize more than try to help. These boards are becoming the Maelstrom from "20,000 leagues under sea".
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Hmmm...you indeed do tend to elaborate in a philosophical way ;)
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Hmmm...you indeed do tend to elaborate in a philosophical way ;)
BWA HA HA HA! You just told me in the nicest way possible that I am full of hot air. Thanks for the chuckle.
"Your tongue's wagging like a blind dog's tail in a meat market."
Time to suck in some air. I'll be sure to leave enough for the rest of you.
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You know that when I'm just being 'me' I would have said "yeah, you're full of s**t" . But I'm taking into account that this will provoke a reaction from some. We've got a learning curve here :D
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Not to be a wet blanket or anything, but back to the topic...
I've recently hooked up my 655, with factory 1.21, and I'm having the same problem with the save settings. And, apparently, they've taken down the 1.22beta from the ftp site. The only thing left there are the published versions and a couple of 1.32betas. Any idea where I can get a copy of the zip from another source?
Clancy, I'm going to do some further searching for some of your earlier posts on IE8. I'm new to the forums and haven't seen them yet.
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Not to be a wet blanket or anything, but back to the topic...
I've recently hooked up my 655, with factory 1.21, and I'm having the same problem with the save settings. And, apparently, they've taken down the 1.22beta from the ftp site. The only thing left there are the published versions and a couple of 1.32betas. Any idea where I can get a copy of the zip from another source?
Clancy, I'm going to do some further searching for some of your earlier posts on IE8. I'm new to the forums and haven't seen them yet.
Dave, staying on topic not allowed.
I snooped around on my hard drive and I couldn't find the flash you are looking for. If I did, I'd charge you a nominal fee for sending it to you. I know, that's the kind of guy I am.
That you indicate you are doing some research on your own is a sign that you possess a higher form of intelligence. I'm staying away from you!
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Put it up for you:
1.22beta05: http://www.citadel.nu/prive/dir655_firmware_122b05_beta.zip (http://www.citadel.nu/prive/dir655_firmware_122b05_beta.zip)
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geesh! u guys really derailed this topic. Ok, back on the rails. I'm afraid to ask if the "beta" guineas out there have been manually restoring their settings since "save" seems to be more of an "anti-save". :-[
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I'm afraid to ask if the "beta" guineas out there have been manually restoring their settings since "save" seems to be more of an "anti-save".
I tried nearly every firmware version for this router and I always restored the settings manually.
The saved settings are only used within the same version of firmware.
Never had problems with the 655 and updates.
(I'm using IE8 and it needed to adjust security settings of the Browser to work properly with the router's web interface)
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Used manual and saved config both. From 1.21 -> 1.30 manual required, from 1.3x to 1.32beta reloading config.
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geesh! u guys really derailed this topic. Ok, back on the rails. I'm afraid to ask if the "beta" guineas out there have been manually restoring their settings since "save" seems to be more of an "anti-save". :-[
I have restored my configuration since upgrading from 1.21 through each successive release. I almost hate to say this but, I've never encountered a problem.
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There is no rule to follow. 'Sometime' the restore config just fails.
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Purchased this router (A4 1.21EU) 2 days ago.
Worked fine for 24 hours!
Now I cannot save any settings and the wireless status – “init failed”
GREAT!!!!!!!!
Anyone know what the solution is?
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Try this:
Reset to default, press reset button on the back of the device 10 secs and reconfigure manually.
If after several powercycles and resets the wireless device still gives errors ('init failed') the device might be ready for RMA.
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Will try that later!
WHAT A COMPLETE JOKE!!!!!!!!
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There is a possibility that your device is broken. Unfortunately those things happen occasionally , with any product you buy...
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But not the amount of people who are experiencing this problem – all you got to do is Google it - there are hundreds of complaints.
All I won’t is what I pay for – not all the hassle of having to send things back to manufacture, resetting the router, etc – and all because of their lack of testing the product.
COMPLETE JOKE!
Oh and by the way – done as suggested – but still out of order!
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Send it RMA.
You're presenting rather a weak argument, since:
a. how many people cross post their issue
b. how many of the reported issues are really user errors and resolved issues
c. how many defective devices are 'normal' when Dlink sold 100.000+ of the 655 (IMHO & experience 2% is quite normal = 2000+
So you got a defective one. Understandably you're not happy, but those things do happen. That does not make a product "a complete joke". Lighten up. :D
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A)Cross post their issue or not – there is a serious functionally fault with this router. This has been reported by hundreds of users.
Also – under the FAQ of the dlink website for the 655 – why is there no mention of this fault? Dlink know this is an ongoing problem!!!
B)That ain’t my problem if users cannot configure their router correctly. I can set it up correct and so can the other hundreds of people who have the same problem!!!
C)Statistics – well I can tell you that 2+2= 4! That does not help the users who have invested good money in a router that is a COMPLETE JOKE!
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Glad to see you have an open mind in solving your issue. You're not really looking for a solution apparently.
If you can show all those 'hundreds of complaints' I think Dlink will be very appreciative since they contest the number you seem to be sucking from your thumb.
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A)Cross post their issue or not – there is a serious functionally fault with this router. This has been reported by hundreds of users.
Also – under the FAQ of the dlink website for the 655 – why is there no mention of this fault? Dlink know this is an ongoing problem!!!
B)That ain’t my problem if users cannot configure their router correctly. I can set it up correct and so can the other hundreds of people who have the same problem!!!
C)Statistics – well I can tell you that 2+2= 4! That does not help the users who have invested good money in a router that is a COMPLETE JOKE!
There's hardly 100's of users, more like 25-30. Still it is a problem, the issue is determining if the problem is in the users envirnment or the product itself. Since we're unable to reproduce these failures and there are MANY more people that don't have problems, I can't help but believe that the issue is environment related.
F.A.Q's are designed to convey basic/advanced help to the user on common questions about features/functionality, not problem reporting.
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There's hardly 100's of users, more like 25-30. Still it is a problem, the issue is determining if the problem is in the users envirnment or the product itself. Since we're unable to reproduce these failures and there are MANY more people that don't have problems, I can't help but believe that the issue is environment related.
F.A.Q's are designed to convey basic/advanced help to the user on common questions about features/functionality, not problem reporting.
There's hardly MANY users with no problems, more like 2-3. ;D
I'm still wondering if D-link can not reproduce this problems and are saying that this problems are environment related, then why don't they start to ask more specific info from users who have this problems. All i can see is just same "we can not reproduce this problems", and if it is like this, then what are we waiting for here? Some fixes? There will be no fixes like this. Maybe D-link should do something else if this way is without destination. Like this it seems to me that they are just waiting some miracle to happen that fixes all this problems...
This is going nowhere like this. :-*
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I told you before – all you need to do is Google “655 init failed” or “655 does not save” and you will find a raft of complaints about it.
Typical of Dlink – just because they cannot reproduce this problem – they bounce it back at the end user – treating the user like a monkey and saying it is to do with the environment!!! What a complete crock of rubbish.
Dlink – this is a problem – pull your finger out and solve it – NOW!
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I told you before – all you need to do is Google “655 init failed” or “655 does not save” and you will find a raft of complaints about it.
There are about a 7.000 hits on Google on my name (which is pretty rare, by the way). Does that make me a celebrity? You might want to do some thinking yourself before believing the new media without a doubt.
I'm still wondering if D-link can not reproduce this problems and are saying that this problems are environment related, then why don't they start to ask more specific info from users who have this problems. All i can see is just same "we can not reproduce this problems",
The 'nice' thing about environment realated issues is that you need to have the same setups from users including hardware used and OS misconfigurations (which are not very rare with Windows environments). So that's pretty hard to copy, wouldn't you say. And perhaps they did get some of that data...they just didn't ask you ;)
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No that does not make you a celebrity – you are nothing in comparison. However – the fact still remains – this is a big functionality fault with this router. If you Google the before mentioned – you get the results. Dlink have failed to pull the cat out of the bag.
Your comments show your lack of understanding in this area! init failed” – has nothing to do with end users OS or hardware setup. It is an internal fault with the router!
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There's hardly 100's of users, more like 25-30. Still it is a problem, the issue is determining if the problem is in the users envirnment or the product itself. Since we're unable to reproduce these failures and there are MANY more people that don't have problems, I can't help but believe that the issue is environment related.
F.A.Q's are designed to convey basic/advanced help to the user on common questions about features/functionality, not problem reporting.
I must agree with Xinot here.
I have presented several problems quite thoroughly if I may say so and even asked people here to give information on their setup that do not seem to have issues, just to try to get to the bottom of the problems myself..
There seems to be a problem with
- Time, NTP (found it due to not able to load configs...)
- Stability, the router can not stay stable for more than 2 days (Depending on the load of the router and the settings)
Fact is that DLink does not seem to take it serious enough. They don't respond to cries for help other then frequent smart #ss replies from mods / trying to debunk replies by making it sound it is just you who has a problem.
The way to do it is:
(1) Listen/read carefully,
(2) Summarize to requester in DLink words to show you have understood
(3) Have good return questions to get to the bottom of the problem
The listen (1) already seems the problem for DLink.... I feel I am treaded as a nuisance and if I make smart *ss replies back it gives me a negative karma.... Great!! But still I am left with nothing (4 months and my second product later I still have not a router that does what it's supposed to do)
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How many times have the Mods and other users told you that this is a message board for USERS to help each other and that there are other channels to reach D-Link directly.
So read carefully before you write something like that.
Nontheless I personally think that that STINKS because a message board is an ideal way to do these kind of things, especially if a company in NOT AFRAID TO BE OPEN.
(1) Listen/read carefully,
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Your comments show your lack of understanding in this area! init failed” – has nothing to do with end users OS or hardware setup. It is an internal fault with the router!
'Init failed' usually points at a possible hardware malfunction. And sadly this happens throughout all consumer electronics products, not only Dlink's. And assuming Dlink (Lycan) is not lying (if you assume he is we can stop any converstaion right now) in other posts the number of defective devices returned is not out of the ordinary.
Beware of your conclusion that I lack understanding. I was probably doing IT when you were playing with dolls.
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Spoken like a true demon. ;D
'Init failed' usually points at a possible hardware malfunction. A sadly this happens throughout all consumer electronics products, not only Dlink's. And assuming Dlink (Lycan) is not lying (if you assume he is we can stop any converstaion right now) in other posts the number of defective devices returned is not out of the ordinary.
Beware of your conclusion that I lack understanding. I was probably doing IT when you were playing with dolls.
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... there are other channels to reach D-Link directly.
In theory yes... In practice that turns out to be a monologue.....
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I know what you mean, so I guess we're 2 customers that would like to see D-Link turn this message board into a main support channel.
1) are the moderators prepared to relay this to D-Link support and customer services?
2) are there any more users out there that would like to see this happen?
In theory yes... In practice that turns out to be a monologue.....
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The 'nice' thing about environment realated issues is that you need to have the same setups from users including hardware used and OS misconfigurations (which are not very rare with Windows environments). So that's pretty hard to copy, wouldn't you say. And perhaps they did get some of that data...they just didn't ask you ;)
Thats true and exactly what i tried to say. If they can not solve this without customers help, dont you think they should start to ask something more specific info about people that have same problems with their routers? And like you said, its really hard to believe that every person who have SAME problem with this router have very same hardware or environment configuration. Thats why D-link should do some sharpshooting and collect some relevant info from people with same problem. This is how they can found THE problem source.
Now it looks like we and they are running around like headless chiken... Yes we can found our heads like this (if we are lucky), but should it be easier to search it at least somehow systematicly?
argh.. i hope my english is not too bad.. :D
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Lets cover a few things here.
1) Wireless init fail has NOTHING to do with firmware. Get that out of your head. It's failed/failing hardware.
2) Circumventing the profanity filter by replacing an A with an * will get you banned, do not do it again.
3) Environments. That term, the term you guys claim D-Link is using as a copout is our biggest challenge as a manufacturer. For instance, a router that was placed in home A may malfunction and reboot, yet when moved to home B it will operate perfectly. Why? Because of the environment, mostly the wireless environment, but other things can be a factor.
I listen to people all day talk about how one vendor is better then the other, the truth is with wireless hardware, it's a gamble. There is NO WAY to know how the radio in a router is going to react in a specific location until it is there. 90% of the time there are no to little problems, but the other 10% is where the real issue lies.
As for the specific issue that this thread is about, if you're unit does not allow you to save settings, then contact the technical services department. There is nothing that this forum can do to help you, beyond suggesting the following;
1) Try a second browser
2) Try a second machine
3) Ensure that Virus scanners and Firewall software are disabled. IF that doesn't work try uninstalling it.
I've time and time again approved RMA's for devices that in the users home were utter failures and the hardware had to be faulty, yet when brought in to our labs, reset and configured run like champs. There is no way for me to have changed this scenario other then going to the users home and investigating. ( In rare occasions we've done that too!)
The fact is that there are some issues with the 655 and it's latest firmware. I personally feel the best code was the 1.11, it had the least complaints and the best stability. However it's not up to me, it's up to the PM/PP team to decide the products path and life. They felt that to give the product an edge new features were required. Unfortunately this was a double edged sword of sorts in that the new features were inticing and you couldn't downgrade after upgrading.
This I feel is the only real mistake D-Link has made. The downside is we're not responsible for it, we can not control how the base code for our products is written. It's just the way of things.
We're working diligently to produce working fully functional firmware. I understand that it has been a while and you're all growing impatient. Please remain calm, save the name calling for the ( insert sport of choice ) court/field/track.
-Lycan
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I know what you mean, so I guess we're 2 customers that would like to see D-Link turn this message board into a main support channel.
1) are the moderators prepared to relay this to D-Link support and customer services?
2) are there any more users out there that would like to see this happen?
Looking at the anonymous nature of the board (and what derives from that) I think this is not a good idea. Furthermore I don't see what the added value is compared to the email channel where you have exclusive attention for your issue. Using the forum will lead to situations in which those with the biggest mouth rule...
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People with big mouths can always be ignored or blocked.
The added value can be that more people with problems come to this board, and provided solutions are open to everybody so service reps don't have to keep repeating themselves and can dedicate more time to unresolved issues. And that is beneficial to all of us.
Looking at the anonymous nature of the board (and what derives from that) I think this is not a good idea. Furthermore I don't see what the added value is compared to the email channel where you have exclusive attention for your issue. Using the forum will lead to situations in which those with the biggest mouth rule...
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People with big mouths can always be ignored or blocked.
The added value can be that more people with problems come to this board, and provided solutions are open to everybody so service reps don't have to keep repeating themselves and can dedicate more time to unresolved issues. And that is beneficial to all of us.
They're already doing that... :)
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BOOHOO
I'm not afraid. :P
Now İf they would also consider using this board as a support channel, they would earn a lot of credits.
They're already doing that... :)
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Forums are NOT support channels. They are forums.
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BOOHOO
I'm not afraid. :P
Now İf they would also consider using this board as a support channel, they would earn a lot of credits.
I would advise them not to do so. There's to much noise on this channel (forum). It's not about the credits but about effectivity and efficiency. The regular channels should be sufficient. If they don't, enhancing those would be priority. But that's from a business strategy point of view.
Edit: Glad to see Dlink agree ;)
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I'm happy that most people at D-Link don't think:
Phonelines are NOT support channels. They are phonelines.
E-Mailadresses are NOT support channels. They are E-Mailadresses.
However quite af few posters on this FORUM may not agree with this, just read the various threads. ;D
Forums are NOT support channels. They are forums.
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Ok I don't think your getting it.
D-Link has placed these forums here for one thing and one thing only. End user interaction. NOT to act as a replacement for normal support channels.
We are forum mods, we do not have access to the internal management systems needed for support esp RMA's.
These forums as they operate now will not ever be a support channel.
But I'll tell you what, should that change, you'll be the first one to know.
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Some people find it so hard to accept they don't rule the world ;)
The most obvious reply would be: "look who's talking" or something like that. So surprise me...
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This has nothing to do with ruling, it was merely a suggestion,
obviously some people find it hard to read.
Some people find it so hard to accept they don't rule the world ;)
The most obvious reply would be: "look who's talking" or something like that. So surprise me...
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This has nothing to do with ruling, it was merely a suggestion,
obviously some people find it hard to read.
Well, quoting you literally hereHowever quite af few posters on this FORUM may not agree with this
...
Do you see the connection with my response? Apparently hard to read and I obviously wasn't talking about you (unless...)...
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Guess who has to pay for the postage and packaging to send this router back to the reseller – ME!
Never again Dlink – never, ever again!
WHAT A COMPLETE JOKE!
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You really are not very creative with your primary reactions?
You haven't been around so long in this world it seems. You always need to pay yourself for RMA, this is Dlink independent so to say.
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Yeah – well if the router didn’t have a design fault – I wouldn’t have to pay a thing – would I!
Use your head!
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A design fault? Don't make me laugh. You really are a funny man.
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“Funny man” – I don’t think so – more like an extremely “unhappy man” with this elementary design fault of the dir655. THIS HAS BEEN CONFIRMED BY A NUMBER OF USERS!
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So file a complaint with the authorities if you're so sure about "an elementary design fault'.
And a number of users' really doesn't mean a thing. Absolutely nothing.
I am expecting to see real evdence now for theis design fault. In which case mentioning an issue is not prove or evidence. You really need to provide the technical details to point out the design flaws.
Show us that your opinion is really an evidence-based and analysed like an IT Pro.
I'm really looking forward to your thesis about the 655. Welcome to IT PRO world.
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How about this one – a second DIR 655 – installed at a different client premises has just come up with the same problem!
I CANNOT BELIEVE IT!!!!!!!!!!!!!!
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Wow, a second one. It's truly a disgrace. Two routers...What are the odds?
There is one other common element with the two routers: You. Does that mean you might have an elementary design flaw? :)
EDit: A 'second one', in all honesty, does not qualify as 'fact-based' evidence. Still waiting....
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Hello!I am new here.I had the same problem with saving settings (A4 1.21EU) without “init failed”.The fix?The latest firmware 132b02NA_beta01.Good luck!
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Like someone explained before you can saev the port forwrds in a strange way.
Reset router
Turn Off Securespot
Reboot router
Make your rules
reboot router
Turn on Securespot
reboot router
It worked for me but it's annoying not seeing a new firmwarecomming out to fix this problem because there's alot of people complaining about the same thing.
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And im just wondering what do i have enabled if i turn securespot on anyways without any active account.. Especially if it has this kind of side effects. :o
syslog:
D-Link Systems DIR-655 System Log: Local firewall edits sent successfully ???
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And im just wondering what do i have enabled if i turn securespot on anyways without any active account.. Especially if it has this kind of side effects. :o
syslog:
D-Link Systems DIR-655 System Log: Local firewall edits sent successfully ???
I guess Securespot sets the firewall to 'strict'. Sounds logical.
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Hi,
Running 1.21 FW....
I have had issues here when trying SAVE and restore settings that if I saved under a name other than the default, it would not restore properly. I was forced to save ONLY using the default file name Gateway_Settings.gws
I had saved undervarious names in an effort to archive settings between FW updates and such....but no go. It chronically forced me to save and restore ONLY with the dafult name.
Go figger that one....
SD1
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No problems doing a restore with different names. Did you use any specific alphanumerics or added an extra period?
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http://forums.dlink.com/index.php?topic=6356.msg38197#msg38197
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Hi,
I don't recall using any unusual characters to name my save-file. I can't say that I didn't, but if I did, it wasn't anything unusual...maybe a space or a hyphen type of character. Underscore character should be usuable as its part of the default name....
Thanks for your post....
SD1
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Lets cover a few things here.
1) Wireless init fail has NOTHING to do with firmware. Get that out of your head. It's failed/failing hardware.
2) Circumventing the profanity filter by replacing an A with an * will get you banned, do not do it again.
3) Environments. That term, the term you guys claim D-Link is using as a copout is our biggest challenge as a manufacturer. For instance, a router that was placed in home A may malfunction and reboot, yet when moved to home B it will operate perfectly. Why? Because of the environment, mostly the wireless environment, but other things can be a factor.
I listen to people all day talk about how one vendor is better then the other, the truth is with wireless hardware, it's a gamble. There is NO WAY to know how the radio in a router is going to react in a specific location until it is there. 90% of the time there are no to little problems, but the other 10% is where the real issue lies.
As for the specific issue that this thread is about, if you're unit does not allow you to save settings, then contact the technical services department. There is nothing that this forum can do to help you, beyond suggesting the following;
1) Try a second browser
2) Try a second machine
3) Ensure that Virus scanners and Firewall software are disabled. IF that doesn't work try uninstalling it.
I've time and time again approved RMA's for devices that in the users home were utter failures and the hardware had to be faulty, yet when brought in to our labs, reset and configured run like champs. There is no way for me to have changed this scenario other then going to the users home and investigating. ( In rare occasions we've done that too!)
The fact is that there are some issues with the 655 and it's latest firmware. I personally feel the best code was the 1.11, it had the least complaints and the best stability. However it's not up to me, it's up to the PM/PP team to decide the products path and life. They felt that to give the product an edge new features were required. Unfortunately this was a double edged sword of sorts in that the new features were inticing and you couldn't downgrade after upgrading.
This I feel is the only real mistake D-Link has made. The downside is we're not responsible for it, we can not control how the base code for our products is written. It's just the way of things.
We're working diligently to produce working fully functional firmware. I understand that it has been a while and you're all growing impatient. Please remain calm, save the name calling for the ( insert sport of choice ) court/field/track.
-Lycan
Lycan, a little advice here. You will never win "Mod of the year" with this kind of post. You just earned yourself a 5 minute major for injecting logic and reasoning into a debate. There is no room for that sort of talk in these forums. Go sit in your little box for 5 minutes and think about what you have done.
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What?
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What?
That's better.
Oh, wait, it was sports humor. A 5 minute major is a hockey infraction. The worst kind. If you get one, you have to sit in a little box for 5 minutes and suffer the slings and arrows from unruly spectators. You need to acquire a little sports knowledge there, Lycan.
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Umm, I'm a tech. I don't do sports. Thats like a dirty word around here.
8)
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I got the router replaced - has been working OK for about a week!
I need to purchase another 5 routers that have the capability of a separate wifi or guest zone.
Do I run the risk of purchasing the dir655 X 5 or an alternative? The chances are one will be faulty as this has happened to me twice now! Or does anyone know of a suitable alternative?
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I had the same problems with saving settings. I use a Mac and don't use the wireless option from the 655, only hardwired. The only solution was to do a reset to factory standards, make al the adjustments to the settings that you need, save them but don't reboot. reboot when you are finished. After the reboot any changes I made didn't get saved, the router just resets itsself and the settings are gone.
However (!) when I left the wireless setting enabled (I've put it on "never" and "invisible") the entire 'can't save problem' disappeared... after first resetting to factory standards and making my adjustments to the settings (again :'( ).
Let me know if that works for you?
Dutch Dlink support told me to just get an RMA and change the 655 for a new one.... :-\
Credit where credit is due, so thanks to tweakers.net where I found this tip!
Now, If I can get the LAN to work on gigabit speed in stead if 100Mb I would be a very happy Dlink newby. (I did try the usual: forced 1000Mb setting, 5e cables, direct connection) Does anybody have a link to a solution for me on this one?
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Unpacked the box, connected it following the wizard. Got it up and running with my cable modem. :)
Changed some settings, some more settings... still working fine.
Let's set some port forwarding rules...
attempt 1... set the rule, save settings... huh? Link down, router reboot. Where is my port forwarding rule? ???
attempt 2... set the rule, save settings... huh? Link down, router reboot. Where is my port forwarding rule? :-[
attempt 3... set the rule, save settings... huh? Link down, router reboot. Where is my port forwarding rule? :-\
attempt 10... (with IE7, Firefox etc)... reboot after reboot and still no port forwarding rule. >:(
Turns out I cannot save any setting anymore unless I do a factory reset and set it all manually again.
How can this be? How can I 'brick' my router in 60 minutes? Well... I was stupid enough to disable wireless lan. Seems you can't just disable it, you have to make it invisible and set it to never active. ::)
Well... after reading this topic, the 'd-link' replies and googling around for another 10 minutes I am glad I have the right to sent this router back to the store without any reason at all. The reason is obvious ofcourse. I never had any product that got unstable within 60 minutes after usage and by just setting some normal settings. I was positive about getting a D-Link router. My first D-Link product. Also my last.
Can someone please explain why a router can be made into something so unstable by just setting it up according to your own wishes? ???
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Win XP SP3
Hardware A4
Firmware 1.21
(I've put it on "never" and "invisible")
Thanks Peter777 that seems to have worked.
-Kevin N.
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I have this same issue, it's not browser related as what I'm trying to do is insert forwarding rules, which stick so long as the router isn't rebooted.
It seems to be an issue (with firmware 1.32NA) when using a static IP setting for the internet connection.
All rules save fine when setup to use DHCP for the internet connection, the odd thing is too that even though they save fine with the DHCP setting, as soon as I switch back to static IP, the settings I saved while in DHCP are cleared.
I had reset the router to factory defaults before attempting to re-instate the settings, but I have had the same results now, and I can consistently reproduce it.
* Please Repro and Fix. =)
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Hi.
Sorry for bump this topic. :(
But I notice i have this problem too. After several re-flash om firmware 1.32NA i thought my previous was gone.. and it's looks good to me, i change all my settings and saved and rebooted the router.. Login in the router and everything seems to be fine. After 12 hours i decide to change my admin password, so i login to my router and changed my password, the router ask for reboot so i rebooted. After that i login with my new admin password and guess what, all my settings was almost reset to factory settings, all my Port Forwards and virtual servers was gone, and some other settings had been enabled, like Remote Administration with HTTPS.
Well i start to add back my settings and rebooted the device after i saved all my new settings... and no settings was saved.
I have been testing FW 1.32NA and 1.31NA same problems on both.
- So my workaround is: Let's say after some hours i need to change some settings and you login and change dose settings you needed than you save and reboot.
- The settings was not saved, hmm
- Well set your router to Factory settings, or use the reset button(30 seconds with power on).
- Than login to the router again, and now everything are set to factory settings, now... use your backup file settings and restore them into the router and reboot.
- Login and all your settings are back to normal from your last configuration backup. Now you can change settings and save and restart. And the router still remember them. Do everything finish and make an backup to next time you need to change something.. Because after some hours without doing anything with the router, you will run into this problem if you gonna change something.
I hope maybe it's a fix for this.
Regards
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I noticed on 1.32NA firmware that if you enable securiyspot service they will then allow you save the settings, permanently. Isn't it ironic?
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I had the same issues with the saving of settings. when using the 1.21 firmware. I upgraded it to the 1.22 beta, and was able to save settings from that point on. A reset to factory only allowed one saving before it would not longer save the settings.. With the 1.22 beta all was good for about 3 months. Now a new problem has cropped up. Basically it will randomly quit working sorta. Basically you can not go to the router homepage, and you can not get to many websites, although some will still work. It all goes back to normal though when you power cycle the router. Now I loved this thing when I first got it. However now between the odd problems that keep appearing and the large problems with the firmware itself, I am thinking a new router will be needed in the end. Might have to go back to Linksys, or try a Netgear, considering getting tech support over the phone is generally a loseing battle no matter who you go with.
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I had the problem, too - until this morning. My new DIR-655 doesn't take over any settings/changes after the initial setup. I bought it a few weeks ago.
The hardware has the version A4. The firmware was the 121EUb05 (displayed as 1.21 (2008/11/03) and does not took the changes over anyway.
I updated the firmware to the offical version 121eub07 (displayed as 1.21 (2009/02/06)) from the official (german) ftp server of dlink for the DIR-655 (1).
The way of the update was a little bit tricky - you know: after the initial setup, the DIR-655 doesn't save any changes. Not even firmware updates. -.-
My solution was to execute the factory reset, updating the firmware, check the new firmware version, execute the factory reset again and configure the settings again. Finally it works. The DIR-655 saves the changes - and the time. \o/
If I hadn't found this thread, I never got an inspiration to this way of solution. Thanks.
(1) ftp://ftp.dlink.de/dir/dir-655/
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excuse me for my may bad english, but I'm practicing.
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Not sure if this was already said, but here's my symptoms and solution steps:
Symptoms:
- Was not able to save any settings (router would do reboot / speed test on any Save Settings which it forgot)
- Wireless disabled and not possible to enable
Things I tried that did not work:
- Solutions involving saving settings (This does seem like someone's joke)
- Powering off and counting to whatever number of seconds people imagine the hardware holds state for.
- Updating firmware from 1.21 to 1.34
The thing that worked:
- Factory reset by pushing pen into reset switch in the back of the router, holding, and releasing.
Yes, I had to reconfigure it, but that takes about the same amount of time as any of the other remedies I've tried.
I would never have bought this thing if I knew the trouble I'd go through, rebooting for the smallest configuration changes, power-cycling to restore connections, and this latest wireless failure. I miss my Linksys :\
Anyway, hopefully someone will benefit from this 'solution'.
Cheers,
-Paul