D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: busterboy on February 22, 2013, 05:42:11 AM

Title: Set up problems
Post by: busterboy on February 22, 2013, 05:42:11 AM

I have 4 existing 932L cameras all linked to mydlink account.
And they all work fine
Just purchaced a new one and it wont set up. There are a nuimber of problems
1/ The set up says I dont have internet connection
2/ The camera wont accept a password
I tried the latest setup software number 101-142 but no diffrence
Tried resetting the camera and nothing . HELP PLEASE
I have win 7 64 . everythings been running ok before.

Title: Re: Set up problems
Post by: busterboy on February 22, 2013, 06:34:00 AM

a bit of further info
when i try the setup software on the cd with the camera it gets to password set up and wont accept any password. I have reset the camera.

When I use the latest set up download it says no internet connection and wont let me progress any further

I also went into the ip address through IE and when gets asked for password there it also wont accept blank or any password?

I have reset it 3 times and still no diffrence

Title: Re: Set up problems
Post by: JavaLawyer on February 22, 2013, 06:38:26 AM

How did you reset the camera?  While the camera is powered up, you need to press and hold the recessed Reset button on the rear of the camera using an open paperclip for > 8 seconds.

Title: Re: Set up problems
Post by: busterboy on February 22, 2013, 06:51:32 AM

I reset when it was powered up and connected with the network cable
I have done that 5 times now

Do I leave the network cable pluged in and after the 8 seconds do I remove the power and do a new set up?

I have tried all options

Title: Re: Set up problems
Post by: busterboy on February 22, 2013, 06:57:33 AM

The exact wording of the error is
"There was a problem saving your settings. Press try again

Of course i do that many times and it keeps comming back with the above wording

Title: Re: Set up problems
Post by: busterboy on February 22, 2013, 07:12:20 AM

Ah Ha A development

When i go into the web address 192.168.1.82 the camera and now get the password .I leave password blank and can connect to the camera.
So in Maintenance I changed the password.
Then tried the setup again and it wont recognise the new password I set up? I get the same message again.

Title: Re: Set up problems SORTED
Post by: busterboy on February 22, 2013, 07:52:57 AM

Sorted it
I had managed to upgrade the firmware to 1.06 But didnt use the new set up software. You MUST set up with the new software
It tells you to on the download page  If only I had read it properly

Hope this helps others

Title: Re: Set up problems SORTED
Post by: JavaLawyer on February 22, 2013, 08:37:06 AM

Quote from: busterboy on February 22, 2013, 07:52:57 AM

Sorted it
I had managed to upgrade the firmware to 1.06 But didnt use the new set up software. You MUST set up with the new software
It tells you to on the download page  If only I had read it properly

Hope this helps others

By setup software I presume you are talking about the Setup Wizard?

Good to know.  Will have to update the FAQs with this information.  Sounds like upgrading a pre-configured camera to v1.06 will work without issue, but if the FW is updated to v1.06 before configuration, then the latest Setup Wizard is required.

Title: Re: Set up problems
Post by: busterboy on February 22, 2013, 08:38:16 AM

correct I meant the setup wizard

works all ok now

Title: Re: Set up problems
Post by: JavaLawyer on February 22, 2013, 11:01:57 AM

Quote from: busterboy on February 22, 2013, 08:38:16 AM

correct I meant the setup wizard

works all ok now

Thanks for the validation!