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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320L => Topic started by: samuelmp on March 03, 2013, 06:47:56 AM

Title: My device does not startup
Post by: samuelmp on March 03, 2013, 06:47:56 AM
Hello everybody,

I have the 320L running for a month. A couple of times (before and after the firmware update [v1.01b03]) the device fails on boot.

When I press the power button, I see the led blinking fast, but I do not hear the hard disk booting and the device is not accessible from the network. In other cases and after several attempts, I disconnect it from the power and holding the power button it booted. But in this time it's always the blinking LED and won't start up.

What can i do?

Thanks in advance!
Title: Re: My device does not startup
Post by: JavaLawyer on March 03, 2013, 07:05:43 AM
While the DNS-320L is powered-up, try pressing and holding the power button for > 8 seconds. This will perform a factory reset, but should not impact HDD configuration or stored data.
Title: Re: My device does not startup
Post by: samuelmp on March 06, 2013, 02:56:40 PM
It works!!!

But I don't know why it has happend. I disabled the "automatic turn-off" for awhile... Anyone have the same issue?

Thanks
Title: Re: My device does not startup
Post by: esolution on March 11, 2013, 06:02:30 PM
Hi there,

i have the same issue, the power indicator keep flashing.
I pressed power button while booting >8 seconds, or pressed the "factory reset" button, it doesn't solve the problem...

please help. thanks
Title: Re: My device does not startup
Post by: NixZero on March 12, 2013, 01:35:28 AM
Quote from: samuelmp on March 06, 2013, 02:56:40 PM
It works!!!

But I don't know why it has happend. I disabled the "automatic turn-off" for awhile... Anyone have the same issue?

Thanks
maybe a chain of powersurges or miniblackouts, if you set the "power recovery" to enable the nas would do multiple reboots without completing them and this could do bad things.
an ups can help.
Title: Re: My device does not startup
Post by: pittnuma on March 12, 2013, 12:04:13 PM
My NAS has failed to start twice now aswell oddly despite being set to start at 9, 10 mins after the router
Title: Re: My device does not startup
Post by: pittnuma on March 18, 2013, 05:33:39 AM
Think I have it figured, it is down to the times I had set, turn off at 01:30, turn on at 09:00, changing that to turn off at 23:59 solves this, I think it gets muddled by turning off before it has started.
Title: Re: My device does not startup
Post by: pittnuma on March 20, 2013, 02:31:33 PM
Spoke too soon, nope still does it
Title: Re: My device does not startup
Post by: lcnviana77 on March 23, 2013, 11:24:16 PM
Hi all,

After upgrade the firmware of my 320L to DLINK_DNS320L.1.01b03, it has the same problem:

"When I press the power button, I see the led blinking fast, but I do not hear the hard disk booting and the device is not accessible from the network"


And "pressing and holding the power button for > 8 seconds" doesn't work.

How can i restore/recover the firmware?

Thanks.
Title: Re: My device does not startup
Post by: lcnviana77 on March 25, 2013, 03:10:51 PM
Bugs in v1.01b03:
- Auto fan speed donīt set properly, if stopped wonīt wake up to Low or High, freezing the device with high temperature. Changed settings to Auto (low-high);
- Local Backup donīt work (file and folder). Launches error without msg;
- Sometimes 320L become "freezed" and power led blinks while managing disks (local backup, formatting, ...). Need wait a long period to power on again;
- P2P still not working like in v1.0 (Shipping version).
Title: Re: My device does not startup
Post by: samuelmp on March 26, 2013, 04:30:30 AM
lcnviana77 "great" news  :'( But this error also happened to me with version 1.0

What can we do? wait for the next firmaware version? it will fix the error? I think it's a big mistake, I'm scared to reset the device and not be able to startup it again.

Thanks!
Title: Re: My device does not startup
Post by: samuelmp on March 26, 2013, 10:03:51 AM
It has happened again, I turned off the device and it don't start now, it's frustrating...

Any idea?

Thanks in advance...
Title: Re: My device does not startup
Post by: NixZero on March 26, 2013, 10:40:06 AM
its still under warranty?
Title: Re: My device does not startup
Post by: samuelmp on March 26, 2013, 10:47:57 AM
I bought it on January 4, I think it's still under warranty. How long can take the device to be back?
Title: Re: My device does not startup
Post by: samuelmp on March 27, 2013, 02:20:23 AM
This time it does not startup, no way!
How can i perform a hard-reset?

I just send my case to DLink's support center, waiting for response...

Thanks

Quote from: lcnviana77 on March 23, 2013, 11:24:16 PM

How can i restore/recover the firmware?

Title: Re: My device does not startup
Post by: samuelmp on March 27, 2013, 03:15:21 AM
After dozens of attempts, the device has restarted! ???

What can i do now? A soft-reset from the setup screen and return to the default settings? The soft-reset performs a device restart?

Thanks in advance!
Title: Re: My device does not startup
Post by: samuelmp on April 02, 2013, 10:51:05 AM
From technical support answer me that my hard drives are not in the compatibility list and they are not responsible for device's proper function.

Can the 320L boot without hard drives? Mine not, is that normal?

Anyway, my device has worked perfectly during the first month.

Thanks!
Title: Re: My device does not startup
Post by: JavaLawyer on April 02, 2013, 10:54:59 AM
Quote from: samuelmp on March 26, 2013, 10:47:57 AM
I bought it on January 4, I think it's still under warranty. How long can take the device to be back?

The return policy will be based on the vendor from which you made the purchase. D-Link warrants products for defects for one calendar year from the date of purchase. If you feel your particular DNS-320L is defective, you can call D-Link technical support and request an RMA to swap the device for a new replacement unit.