D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320L => Topic started by: icebits on August 06, 2013, 06:28:27 PM
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Hi,
just bought this new device today. Already flashed to firmware 1.02 dated March 29, 2013. H/W revision A3. I had connected the device to my modem router and browse it using mydlink website and iphone mobile, both connected fine. But when try to reconnect after idle for 30 minutes (just average), the device cannot connect anymore, stated offline. What is wrong? I am newbie to NAS, kindly help me. Thanks.
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Can you successfully open the web UI login page by entering the DNS-320L IP address in a browser on a PC connected to the same LAN? Does the router show up on the modem web UI networked devices table?
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Yes, I can always login web GUI using my local LAN IP address. If I reboot NAS, it will work again but only last for short period then it will show offline again, but I am still can login through web GUI.
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I'm wondering if the HDDs are hibernating, causing the DNS-320L volume to show as offline.
Something to try:
- Wait for the mydlink service to indicate that the DNS-320L is offline
- Open and Navigate Volume_1 using a PC on your LAN (i.e. perform an activity that causes the HDDs to spin-up)
- Recheck to see if the DNS-320L status changes on mydlink
If the unit shows active on mydlink, we may have the root cause.
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My NAS had already running for 12 hours now. I had set it to hibernate after inactivity for 5 minutes. So the power LED is off right now. I have tried on both mobile app and web both shows offline. So now I copy a new 3G file to volume_1, the power LED now turned blue and HDD LED flashing, but sadly mobile app and web still showed offline.
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I'm grasping now, but do you have UPnP enabled on your router? This setting is necessary for maintaining persistent connections with the D-Link network camera series on mydlink.
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I am using TP-Link TD-W8960N rev1 modem. UPnP protocol enabled. Do you means that I need this protocol in order to make internet connection persistant with NAS? Maybe the modem not fit the requirement, it has been 3-4 years old from now.
Updated: I had changed to different modem, the result still the same. Is it h/w faulty or can be fix via firmware update?
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Hi, is that any Dlink representer here can guide me?
The issue is because either:
1. Wrongly setup (pls guide me)
2. Incompatible router/modem (what router do I need?)
3. Hardware faulty (I can get a replacement from store)
4. Software bug and can be fixed via new firmware (I need to wait)
5. Wrong model, I had purchased DNS-320 instead of DNS-320L?
6. Other possibilities reasons (I need contact details for Dlink Malaysia)
I am using Windows 8 64-bit. Initially ran setup using Windows 7 because setup wizard cannot detect NAS.
Thank you so much.
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- Are you wired or wireless connected to the router?
- Has a Factory Reset been performed on the main host router?
Internet Service Provider and Modem Configurations
- What ISP Modem service link speeds UP and Down do you have?
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
Router and Wired Configurations
Some things to try: - Log into the main routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
- Setup DHCP reserved IP addresses for all devices ON the router. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
- Ensure devices are set to auto obtain an IP address.
- Enable uPnP and Multi-cast Streaming.
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My answers:
- I am using wired connected to the router.
- I am not perform Factort Reset on my router, I am using custom configuration to suite my ISP provider. The official guide by modem provider (http://www.tp-link.com.au/article/?id=346 (http://www.tp-link.com.au/article/?id=346))
Internet Service Provider and Modem Configurations
- I am using fiber optic with 5mb up & 5mb down speed
- I am following above mentioned guideline by TP-Link to setup MTU requirement. It is 1492.
- Not sure where is "Always ON" option, I captured screenshot for you.
(http://img12.imageshack.us/img12/9956/kmqd.png)
Router and Wired Configurations
- All devices have their own fixed IP by MAC address as below:
(http://img856.imageshack.us/img856/1505/xkzl.png) - Not so sure about your question, you means internal IP address or external IP address?
- I only got one option for UPnP and no Multi-cast Streaming option
(http://img198.imageshack.us/img198/7016/nqoh.png)
Thank you.
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It looks like the NAS IP address is outside the DHCP IP address range.
- NAS: 192.168.1.102
- DHCP IP Address Range: 192.168.1.150 to 192.168.1.250
(PC and iPhone may suffer from the same IP range issue)
You should issue an IP address ending in the 150-250 range (e.g. 192.168.1.175)
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I would set up the NAC inside the DHCP IP address range. Reserve the IP address the NAS gets from the main host router.
I recommend that you refer to your Main Routers Mfr for support and technical help...
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IP addresses outside of the defined DHCP range are likely to have access issues.
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IP address within the range of 150-250 will has speed limit to 1mb, while outside of range will get full speed. I am not aware not this will casuing an issue. I will try to set the IP address within the range and try again. Thanks.
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IP address within the range of 150-250 will has speed limit to 1mb, while outside of range will get full speed. I am not aware not this will casuing an issue. I will try to set the IP address within the range and try again. Thanks.
Do you see the 1 MB lmitation for LAN to LAN transfers or Internet to LAN transfers? What sort of activities are limited? (i.e. streaming video? file transfers? etc.)
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Hi, I am sharing my wireless to my roommate, just to limit their usage.
I have change NAS IP address within DHCP range, reboot NAS. Browse through internet via dlink mobile app shows offline after 5 minutes. Browse through DLNA mobile device via internal LAN shows online, even on hibernate mode also will auto tuned it on, stream mp4 work fine.
Then, shutdown and reboot all devices (BTU, modem router and NAS), browse through internet only alive for 5 minutes, browse through internal LAN all work just fine.
:-(
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I recommend that he factory reset the router and use reserved IP addresses for the devices with in the default IP address range set by the Mfr of his router...then attempt to configure the modem/router.
Also check to ensure the signal going into the Modem is to spec an in good working condition. Have the ISP service check with for you.
I recommend that you contact the Mfr of the modem and get additional help and information on it's configuration and operation.
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These days, most routers have an option to save your current configuration/settings in a file that you can download to a PC on your LAN. This way, if you perform a factory reset and things don't work out, you can upload the settings file to restore the router to the previous configuration. This approach reduces your risk and the headache involved with replicating all the previous settings if something goes wrong.
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Hi,
My current router cannot work with fiber optic, it is a typical DSL router modem. I'd apply the workaround provided by TP-Link (modem mfg) to convert it to use with BTU. Factory reset will restore it to default DSL settings which cannot be use by my current ISP.
I have also tested NAS with free modem router (unbranded, local assembly just for it's internet & IPTV) provided by ISP, I get the same result.
As your optinion, is it router issue?
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I have sent my device to local d-link service center and all testings ok. So my conclusion are:
- Re-run setup wizard (must format your HDD) everytime you have upgraded your firmware.
- Do not upgrade firmware unless necessary otherwise you need to reformat HDD (you must make sure your pc HDD has enough space to transfer back data).
Now the device had running for 12 hours, accessing mobile app to my NAS (internet & intranet) no issue so far.