D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-855L => Topic started by: judolphin on December 14, 2013, 09:06:02 AM
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Title describes the problem.
Every 2-3 days, all wired ports on my DIR-855L lose Internet access. When this happens, the wired clients still have local network access.
Funny enough, wireless clients still have Internet after the wired clients lose it.
The problem temporarily goes away when I power cycle the device, but again, it has to happen every two days.
I don't want to get a smart power switch because I can buy a new switch that doesn't have this problem for cheaper.
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- What ISP Modem service link speeds UP and Down do you have?
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
- Turn off ALL QoS (http://vonage.nmhoy.net/qos.html) or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS (http://en.wikipedia.org/wiki/Quality_of_service) or Gamefuel.
- Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
- Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
- Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench (http://forums.dlink.com/index.php?topic=53222.0)
- Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
- Ensure devices are set to auto obtain an IP address.
- If IPv6 (http://en.wikipedia.org/wiki/Ipv6) is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
- Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI (http://en.wikipedia.org/wiki/SPI) to test.
- Enable uPnP (http://en.wikipedia.org/wiki/Upnp) and Multi-cast Streaming (http://en.wikipedia.org/wiki/Multicast) under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
- Turn off WISH, and WPS under Advanced.
- WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
- Set current Time Zone, Date and Time. Use an NTP Server (http://forums.dlink.com/index.php?topic=48695.0) feature. Tools/Time.
So wifi clients still have access to router and internet however LAN wired doesnt...I would turn OFF ALL LAN wired clients and test with just one client at a time or gradate them...
You don't have any filters set or anything to prohibit LAN computers from connecting do you?
Swap LAN cables to be sure between router and clients.
Ensure LAN NIC drivers are up to date on each client.
3rd Party Security Software Configurations
- Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
- Turn off all devices accept for one wired LAN PC while testing.
- Disable any downloading client software managers, i.e. Torrents or similar.
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Any status on this ? ???
Title describes the problem.
Every 2-3 days, all wired ports on my DIR-855L lose Internet access. When this happens, the wired clients still have local network access.
Funny enough, wireless clients still have Internet after the wired clients lose it.
The problem temporarily goes away when I power cycle the device, but again, it has to happen every two days.
I don't want to get a smart power switch because I can buy a new switch that doesn't have this problem for cheaper.
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I'm having this problem as well.
I have a cable modem. Motorola Surfboard SB6121
15mbps Down, 2 mbps Up
My router is FW 1.03 Hardware A1
DIR-855L
Located in Indiana
I'll try to go through and make these changes.
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Let us know...
Thanks.
I'm having this problem as well.
I have a cable modem. Motorola Surfboard SB6121
15mbps Down, 2 mbps Up
My router is FW 1.03 Hardware A1
DIR-855L
Located in Indiana
I'll try to go through and make these changes.
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Any status on this?
I'm having this problem as well.
I have a cable modem. Motorola Surfboard SB6121
15mbps Down, 2 mbps Up
My router is FW 1.03 Hardware A1
DIR-855L
Located in Indiana
I'll try to go through and make these changes.
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I tried everything you asked an it has not fixed the issue. working on RMA now with vendor. i'm switching to another brand.
Thanks for all your help.
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Good Luck.
I tried everything you asked an it has not fixed the issue. working on RMA now with vendor. i'm switching to another brand.
Thanks for all your help.
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I would really like to keep it as I like the features and speed when it works. Any other tips.
it takes about 5 days for the wired ports to fail. I have my xbox 360, a desktop pc, NAS, and ooma attached. when this fails incoming audio on my phone stops working about 15 sec into phone calls, outgoing continues to work. desktop is unable to surf the internet but i can browse the NAS files.
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It would be helpful to us if you could run thru and give answer to my post to the OP. Any and all information there would help us get a better idea of your situation and helps us give better feedback and suggestions. Please copy and paste.
One thing I would do is to use this and reload firmware code using this process:
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Are you using CAT 6 LAN cables? Have you swapped out to test?
You can take the router to a different location, i.e. friend, or familys place and see if problem follows.
Any external network switching being used? Disconnect them while testing.
Later on, Maybe someone can review your router settings with you using Link> teamviewer (http://www.teamviewer.com) if your interested. Its safe and secure.
I would really like to keep it as i like the features and speed when it works. Any other tips.
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ok I'll try and start this tonight.
I will reflash the firmware leave everything default and see if it breaks. This is extremely frustrating.
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Understand. We are here to help figure it out with you. It could be just a faulty unit. We haven't seen much of any of problems like this so it just could be one bad unit. However, lets try what I suggested in meantime, post and give some feed back on the questions presented when you can. We'll figure it out one way or another. ;)
What region are you located?
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I am having a similar issue. I have been using this router for about 6 months. In the last couple of weeks, it has started to drop the Internet. At first random, now multiple times every day. The green Internet light stays on, the lights on my cable router do not change.
I contacted my ISP - who checked their router and did not see any loss of signal at their end. They could view their data and see that I had reset their router several times along with the D-Link 855L. They suggested to reset the 855L only to isolate the issue. I did this and it would re-connect with every power off reset.... but only for a half hour or so.
Hardware A1
Firmware was 1.00 until a few days ago, then 1.02
Download speed 12.5 M/Bs, Upload 1890 K/bs (today using 655)
I read this thread to ensure my settings followed your suggestions - still dropping.
I kept my older D-Link 655, and replaced the 855L - it has only been 12 hours, but so far the internet has not dropped.
I suspect the 855L has become faulty but I do not understand why.
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Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What region are you located?
- Was a Factory Reset performed before and after any firmware updates then set up from scratch?
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
- What ISP Modem service link speeds UP and Down do you have?
- Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
What Rev model is the 655 and what FW version is currently loaded on it?
I am having a similar issue. I have been using this router for about 6 months. In the last couple of weeks, it has started to drop the Internet. At first random, now multiple times every day. The green Internet light stays on, the lights on my cable router do not change.
I contacted my ISP - who checked their router and did not see any loss of signal at their end. They could view their data and see that I had reset their router several times along with the D-Link 855L. They suggested to reset the 855L only to isolate the issue. I did this and it would re-connect with every power off reset.... but only for a half hour or so.
Hardware A1
Firmware was 1.00 until a few days ago, then 1.02
Download speed 12.5 M/Bs, Upload 1890 K/bs (today using 655)
I read this thread to ensure my settings followed your suggestions - still dropping.
I kept my older D-Link 655, and replaced the 855L - it has only been 12 hours, but so far the internet has not dropped.
I suspect the 855L has become faulty but I do not understand why.
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I am located in Ontario Canada, Cable service, Rogers ISP.
All computers use static addressing in modem, Windows settings on each computer is IP automatic assigned.
Speeds as noted earlier 12.5M down 1800kb up.
Modem is Dlink 855L, A1, original firmware 1.00
Using Cat 6 cable - same cable used for the past 6 months - problem started about 2 weeks ago. Progressively gotten worse. Original firmware was 1.0, now 1.02 - no factory reset done before or after firmware update.
MTU set at 1500.
D-link reconnects to internet after each power-off, then disconnects again, about 1/2 hr later.
I hope this answers your questions.
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What ISP Modem Mfr. and model # do you have?
What is the WAN Ports speed set for now on the 855L? Try 100 or 1000Mb if your ISP modem supports 1000Mb on the connector.
For doing any FW updates, please do a factory reset, send the FW file and let it process then factory reset the router once more and set up from scratch.
There is v1.03 FW for the 855L now...
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My modem is SMCD3GN in bridge mode only.
Yes speed was set at 1000Mb
I have done a factory reset and re-installed the D-Link 855L from scratch. Annoying that the 855L requires so many reboots that take 45 secs each. Reboots on 655 were only about 10 seconds.
Are there are benefits to updating FW 1.02 to 1.03 regarding this issue?
Using it now, still 1.02 FW.
BTW, the D-link 655 did not lose any internet connections.
I will advise within a day to see if this has fixed the problem.
Thank you for your help.
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Reboot times go up with new features with in the router and the way the HW is designed. Not much can be done about that. I usually can access the web page about 5-10 seconds before I see the UI timer run out. DIR 655 series didn't have much features and remember, the 855L is dual band, the 655 is 2.4Ghz only. So it doesn't have to load all the extra stuff that the 855L has. ::)
There is a security enhancement in v1.03. Not sure if anything related to disconnects.
I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
I'd look into a new modem as well. This model is a few years old and has draft wireless support that probably wasnt' certified. I know you have it in bridge mode however doesn't mean other items on this modem could be a cause and if the DIR 655 is from same era with same draft N design that you never updated FW on, probably works well however the 855L is new generation with certifications and newer design and networking.
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The 855L failed its connection once again. I really believe it must be defective.
1. The 655 has not failed even once - same cables, coaxial set-up, SMC modem etc. I did an upload download speed test today, there is zero performance benefit for download or upload using the 855L over the 655. Its wireless is considerably improved over the 655 but I have an Asus AC68U in AP mode to supply my home with wireless, direct wired into 855L or now 655.
2. The 855L worked fine for approx 6 months, until a couple of weeks ago, it has since gotten progressively worse.
3. Your comments on SMC are correct, except if there were compatibility issues, I would have realized them before 6 months use. I also see by this thread that this problem with the internet dropping has happened to other 855L router users.
Once again, thank you for your help, I appreciate your time and quick responses. I am going to contact D-link for a return.
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Sounds good. Ask for level 2 support and for an RMA.
Let us know how it goes.
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Any status on this? ???
The 855L failed its connection once again. I really believe it must be defective.
1. The 655 has not failed even once - same cables, coaxial set-up, SMC modem etc. I did an upload download speed test today, there is zero performance benefit for download or upload using the 855L over the 655. Its wireless is considerably improved over the 655 but I have an Asus AC68U in AP mode to supply my home with wireless, direct wired into 855L or now 655.
2. The 855L worked fine for approx 6 months, until a couple of weeks ago, it has since gotten progressively worse.
3. Your comments on SMC are correct, except if there were compatibility issues, I would have realized them before 6 months use. I also see by this thread that this problem with the internet dropping has happened to other 855L router users.
Once again, thank you for your help, I appreciate your time and quick responses. I am going to contact D-link for a return.
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nooo I just started having this problem. I bought my router refurbished from ebay. probably from the guy that never responded back lol.
My router was working fine until last few days. Wireless works fine, my hdhomerun which is wired was working fine. Had to reboot router cause my main wired pc wasnt responding, not even to my modem 192.168.100.1 . modem logs not showing any problem when this outage occured.
wierd issue. I rebooted the router and its working again.
Getting to the point of ditching this router for my old one. I need N wireless for gamestream.
I was hoping for a solution to the problem here.
-
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What Hardware version is your router? Look at sticker under the router case.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
- Has a Factory Reset (http://blog.dlink.com/what-is-a-reset-button-when-should-i-use-it) been performed?
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
- What ISP Modem service link speeds UP and Down do you have?
- Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
nooo I just started having this problem. I bought my router refurbished from ebay. probably from the guy that never responded back lol.
My router was working fine until last few days. Wireless works fine, my hdhomerun which is wired was working fine. Had to reboot router cause my main wired pc wasnt responding, not even to my modem 192.168.100.1 . modem logs not showing any problem when this outage occured.
wierd issue. I rebooted the router and its working again.
Getting to the point of ditching this router for my old one. I need N wireless for gamestream.
I was hoping for a solution to the problem here.
-
Any status on this? ???
The 855L failed its connection once again. I really believe it must be defective.
1. The 655 has not failed even once - same cables, coaxial set-up, SMC modem etc. I did an upload download speed test today, there is zero performance benefit for download or upload using the 855L over the 655. Its wireless is considerably improved over the 655 but I have an Asus AC68U in AP mode to supply my home with wireless, direct wired into 855L or now 655.
2. The 855L worked fine for approx 6 months, until a couple of weeks ago, it has since gotten progressively worse.
3. Your comments on SMC are correct, except if there were compatibility issues, I would have realized them before 6 months use. I also see by this thread that this problem with the internet dropping has happened to other 855L router users.
Once again, thank you for your help, I appreciate your time and quick responses. I am going to contact D-link for a return.
-
Any status on this? ???
nooo I just started having this problem. I bought my router refurbished from ebay. probably from the guy that never responded back lol.
My router was working fine until last few days. Wireless works fine, my hdhomerun which is wired was working fine. Had to reboot router cause my main wired pc wasnt responding, not even to my modem 192.168.100.1 . modem logs not showing any problem when this outage occured.
wierd issue. I rebooted the router and its working again.
Getting to the point of ditching this router for my old one. I need N wireless for gamestream.
I was hoping for a solution to the problem here.
-
I do not think this is just a single incident because my unit ALSO have the same problem.
However, my unit's issue is more server. The LAN port drop signal very often on some days (more than once per hour.) I have to restart the router constantly for it to work properly. My wireless devices used to have the same problem too but upgrading the firmware was able to solve the issue.
I have been using D-link routers for yeas and was happy with their quality until now.
Very disappointed at the Quality of my DIR-855L.
Going through RMA right now and might consider other brands for my next router.
-
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What Hardware version is your router? Look at sticker under the router case.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
- Has a Factory Reset (http://blog.dlink.com/what-is-a-reset-button-when-should-i-use-it) been performed?
- Was a Factory Reset performed before and after any firmware updates then set up from scratch?
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
- Was the router working before any firmware updates?
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
- What ISP Modem service link speeds UP and Down do you have?
- Check cable between Modem and Router and LAN Devices, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)[/url]
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
I do not think this is just a single incident because my unit ALSO have the same problem.
However, my unit's issue is more server. The LAN port drop signal very often on some days (more than once per hour.) I have to restart the router constantly for it to work properly. My wireless devices used to have the same problem too but upgrading the firmware was able to solve the issue.
I have been using D-link routers for yeas and was happy with their quality until now.
Very disappointed at the Quality of my DIR-855L.
Going through RMA right now and might consider other brands for my next router.
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I have the exact same issue, after two days the wired ports on the device die, a reboot fixes it for the next 48 hours then they die again, reboot fixes it, die. repeat.
Hardware Version: A1 (DIR-855L)
Firmware: 1.03 , 07, May, 2014
North America
Factory Reset: No on original 1.0 firmware as it was new, YES on 1.03
Working before?: No idea item was new and firmware updated for security features.
ISP: WoW Cable
Modem: Self owned, Motorola Surfboard SB6121
IP is always Dynamic
Upspeed: 5Mbps
Down speed: 110Mbps
CAT6 is in use
MTU set according to ISP (AUTO, 1500)
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Lets try a reload of the FW code and see if it does anything using the following process:
>FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Factory reset, send the file, the reset once more then set up from scratch. Don't load any saved config files.
- Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)
- WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
I have the exact same issue, after two days the wired ports on the device die, a reboot fixes it for the next 48 hours then they die again, reboot fixes it, die. repeat.
Hardware Version: A1 (DIR-855L)
Firmware: 1.03 , 07, May, 2014
North America
Factory Reset: No on original 1.0 firmware as it was new, YES on 1.03
Working before?: No idea item was new and firmware updated for security features.
ISP: WoW Cable
Modem: Self owned, Motorola Surfboard SB6121
IP is always Dynamic
Upspeed: 5Mbps
Down speed: 110Mbps
CAT6 is in use
MTU set according to ISP (AUTO, 1500)
-
Any status on this?
I do not think this is just a single incident because my unit ALSO have the same problem.
However, my unit's issue is more server. The LAN port drop signal very often on some days (more than once per hour.) I have to restart the router constantly for it to work properly. My wireless devices used to have the same problem too but upgrading the firmware was able to solve the issue.
I have been using D-link routers for yeas and was happy with their quality until now.
Very disappointed at the Quality of my DIR-855L.
Going through RMA right now and might consider other brands for my next router.
-
Upon doing this, when the router performs it's initial setup the following is displayed on the last page:
The input data has illegal programming language!
The router allows me to log in though and I will attempt to use it for the next two days and let you know what happens if anything.
Lets try a reload of the FW code and see if it does anything using the following process:
>FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Factory reset, send the file, the reset once more then set up from scratch. Don't load any saved config files.
- Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)
- WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
I have the exact same issue, after two days the wired ports on the device die, a reboot fixes it for the next 48 hours then they die again, reboot fixes it, die. repeat.
Hardware Version: A1 (DIR-855L)
Firmware: 1.03 , 07, May, 2014
North America
Factory Reset: No on original 1.0 firmware as it was new, YES on 1.03
Working before?: No idea item was new and firmware updated for security features.
ISP: WoW Cable
Modem: Self owned, Motorola Surfboard SB6121
IP is always Dynamic
Upspeed: 5Mbps
Down speed: 110Mbps
CAT6 is in use
MTU set according to ISP (AUTO, 1500)
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Can you do the same process accept for use the prior version of FW? Or the shipping FW thats on the web site? Try v1.00 and see if the input data message still appears. Please use IE or FF with browswer add-ons disabled.
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The reinstall failed with the same issue, the wired ports disable after 2/3 days.
later today I will install 1.00 and report back what happens.
Can you do the same process accept for use the prior version of FW? Or the shipping FW thats on the web site? Try v1.00 and see if the input data message still appears. Please use IE or FF with browswer add-ons disabled.
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Let us now now v1.00 does for you, if it still happens, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
The reinstall failed with the same issue, the wired ports disable after 2/3 days.
later today I will install 1.00 and report back what happens.
Can you do the same process accept for use the prior version of FW? Or the shipping FW thats on the web site? Try v1.00 and see if the input data message still appears. Please use IE or FF with browswer add-ons disabled.
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I reverted to version 1.01 before I attempted the stock firmware.
1.01 has been running fine for a week+ now. I have had no disconnecting issues with the hardwired ports now. There appears to be an issue with the Beta firmware for the device. Since the beta for the device was released a some time ago, any chance that the technicians over there can look at the firmware for this router and fix whatever may be causing the wired ports to disable after a few days?
Let us now now v1.00 does for you, if it still happens, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
The reinstall failed with the same issue, the wired ports disable after 2/3 days.
later today I will install 1.00 and report back what happens.
Can you do the same process accept for use the prior version of FW? Or the shipping FW thats on the web site? Try v1.00 and see if the input data message still appears. Please use IE or FF with browswer add-ons disabled.
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Ok. I'll forward this to D-Link and have them review this...Keep us posted if you notice anything else or if it keeps working well.