D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-868L => Topic started by: xIntenso on January 28, 2014, 08:51:25 AM
-
Hi all!
I received my DIR-868L today and am a happy user so far.
There's just one thing I noticed: I wanted to set the channel quite a bit higher (more bandwidth and less used by other 5GHz Routers in my neighborhood), to somewhere around ~CH132.
However, my 5GHz config screen looks like this:
(http://s27.postimg.org/jdfz62hv7/WLSettings.png)
(Transmission Rate is set to Auto and Channel Width to 20/40/80)
I know it's possible from an older thread (http://forums.dlink.com/index.php?topic=55288.0) I saw on this forum, where the settings page looked like this:
(http://img11.imageshack.us/img11/3330/zeu0.png)
I already tried setting Channel Width to 20, the same as in the picture, but that didn't help.
Can anybody help me with this?
Thanks!
-
Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
-
Some additional information:
H/W ver: A1
F/W ver: 1.07
Browser: Tried with IE and FF26.0, AdBlocker disabled.
Region: Netherlands
-
- Was a Factory Reset performed before and after any firmware updates then set up from scratch?
- Was the router working before any firmware updates?
-
Yes, and yes.
-
Was a saved config file loaded after v1.07 was applied?
You may want to go back to v1.06 and see if the channels are listed there, if so, let us know. There could be something wrong with v1.07 FW...
Factory reset, load the v1.06 .bin file, factory reset, don't load any saved config files and check the channel listing...
-
Sorry, I just realized I answered one of the previous questions incorrectly.
Out of the package, the router had F/W 1.04 and then it already had the issue.
After the F/W update and after a reset, the problem remained.
I've also installed a DIR-845L at my parents' house and that router has the same issue.
Could it perhaps be regional settings of some sort?
-
Possible...I would contact D-Link support for your region and see if those channels are listed...It's possible that something changed regarding them and may have been removed, or something is wrong.
Please phone contact D-Link support and ask for level 2 or higher support.
Please let us know if you find out anything.
-
Same problem here. Out of the box had the issue, after reflash to v1.07 nothing changed.
Bought the DIR-868L from Germany, had F/W v1.04, has P/N EIR868LMEU...A1E.
Reflashed with EU v1.07 (first reset, reflash, reset again).
I wonder, is there any official info what channels should be available for the EU firmware?
-
Thank you, but it does not appear to be the same issue... We are talking here about having only four channels on the 5GHz band - 36, 40, 44 and 48. Where are channels 52, 56, 60, 64; also missing are 100 - 140 - all of these should be allowed in EU.
-
I recommend that you phone contact your regional D-Link support office and get immediate help and information on this.
There maybe regulations that differ from each region.
Need to find out what is supported officially. And if they are supported, then could be a faulty router.
Let us know how it goes.
Thank you, but it does not appear to be the same issue... We are talking here about having only four channels on the 5GHz band - 36, 40, 44 and 48. Where are channels 52, 56, 60, 64; also missing are 100 - 140 - all of these should be allowed in EU.
-
Did the original poster get a solution to this?
I am also experiencing this problem - my DIR-868L will only transmit on the four channels mentioned here, none of which are compatible with my MacBook Pro 2012 - which means it will only connect to the 2.4GHz.
I'm not a 100% sure, but it seems to happen randomly.
-
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
What OSX version are you using on the Mac?
Did the original poster get a solution to this?
I am also experiencing this problem - my DIR-868L will only transmit on the four channels mentioned here, none of which are compatible with my MacBook Pro 2012 - which means it will only connect to the 2.4GHz.
I'm not a 100% sure, but it seems to happen randomly.
-
Thanks for the quick reply.
Using Chrome (latest version 33.0.1750.152) for Mac.
Have emptied cache etc.
Have also tried Safari, same result (only four channels - 36, 40, 44, 48)
Using OS X 10.8.5.
Hardware version: A1
Firmware version: 1.07
Located in Europe (Norway).
-
Could you post a screen capture of the channels drop down for the 5Ghz radio please?
-
Sure:
(http://s9.postimg.org/cdhtb1cfz/Skjermbilde_2014_03_23_kl_22_22_56.jpg)
-
What happens if you switch to AC mode?
I check mine, mine has all channels, however I'm using Mixed ALL modes...
-
Nothing, unfortunately. Have tried all various modes, but still only the four channels.
-
Ok, I recommend that you phone contact your regional D-Link support office and ask them about this:
http://www.dlink.com/no/nb/support/contact (http://www.dlink.com/no/nb/support/contact)
Please let us know if you find out anything...they may be a regional issue for your region.
-
Just looking at the User Manual for the EU region, I see that chl 161 is displayed in the manual on page 43. I presume that channels above 48 would be supported.
Someone let us know what they find out from D-Link EU please.
-
Hi,
I have a thought, I am not sure it will solve the problem, but I wonder what would happen if you change the time zone on the router to say the Eastern US, if this would have any effect on the channels displayed. This wouldn't fix the problem but if the higher 5 GHz channels are then available, you would know the glitch is definitely firmware. I picked the Eastern US because I know that works on my A-1 V1.04. Worth a try anyway. Good luck
-
Thanks for posting your idea.
I wonder if you selected on your NA unit, something over in the EU region, would your 868L exhibit the same problem?
Changing Time Zones shouldn't effect the channel behavior however anything could be possible I guess.
Hi,
I have a thought, I am not sure it will solve the problem, but I wonder what would happen if you change the time zone on the router to say the Eastern US, if this would have any effect on the channels displayed. This wouldn't fix the problem but if the higher 5 GHz channels are then available, you would know the glitch is definitely firmware. I picked the Eastern US because I know that works on my A-1 V1.04. Worth a try anyway. Good luck
-
Hi again,
I was trying your suggestion, probably as you were typing, but no joy. All of the 5GHz channels were still available and then I even tried rebooting everything and they were all still there. Sorry, it seems to be a dead end. These things keep your mind busy though. Good luck guys.
-
Thanks for testing that out. ;)
-
Here's some more thoughts. Possible weird browser issue, try with a windows machine and use IE and Firefox to test. Weird firmware issue, try over writing the original firmware with one downloaded from the US site or WW. Call Dlink support, possible hardware issue. Good luck
-
Any status on this? ???
Thank you, but it does not appear to be the same issue... We are talking here about having only four channels on the 5GHz band - 36, 40, 44 and 48. Where are channels 52, 56, 60, 64; also missing are 100 - 140 - all of these should be allowed in EU.
-
I haven't been able to fix it either so far.
The issue is really strange and annoying, especially because I upgraded from a Netgear WNDR4500 because it didn't support channels higher than 48 -.-'
I'm still on the latest firmware: A1 - 1.07
One other notable thing is that I'm using the device as an Access Point, so DHCP is disabled. Even though it shouldn't, could that perhaps have anything to do with it?
-
No, all channels appear with or with out DHCP being disabled. You can test to see if any chanced if you re-enabled DHCP.
Have you phone contacted your regional D-Link support office about this yet?
Let us know if you get any information regarding this...
I haven't been able to fix it either so far.
The issue is really strange and annoying, especially because I upgraded from a Netgear WNDR4500 because it didn't support channels higher than 48 -.-'
I'm still on the latest firmware: A1 - 1.07
One other notable thing is that I'm using the device as an Access Point, so DHCP is disabled. Even though it shouldn't, could that perhaps have anything to do with it?
-
Haven't contacted them by phone yet (mainly because I only have a mobile phone with only 100min/sms per month xD), but I started a support ticket on the D-Link self-support site today, so I'll see how that turns out. If they don't know a solution either, I guess I'll just have to call.
-
We find that phone contact has better immediate results over using email.
Keep us posted...
-
I just got word back from D-link.
They sent my request to testing facility L2 in Sweden (whatever that may be), and got the following reply (roughly translated from the reply that i got in my native language):
"That is the limitation at this moment. We asked our developers and they were hinting that it could be expanded in an upcoming firmware, but for now the limitation is 4 channels.
We cannot tell you exactly when the firmware would be ready, but our product planners in Taiwan are working on it".
-
Awesome, thank you for the feed back. I guess the EU region will need to be patient until the FW gets fixed and updated.
-
Any one tried v1.08 FW? Not sure if this fixes this or not... ???
http://forums.dlink.com/index.php?topic=59322.0 (http://forums.dlink.com/index.php?topic=59322.0)
I just got word back from D-link.
They sent my request to testing facility L2 in Sweden (whatever that may be), and got the following reply (roughly translated from the reply that i got in my native language):
"That is the limitation at this moment. We asked our developers and they were hinting that it could be expanded in an upcoming firmware, but for now the limitation is 4 channels.
We cannot tell you exactly when the firmware would be ready, but our product planners in Taiwan are working on it".
-
Nope, FW1.08B07 does not fix it.
-
Thank you for letting us know.
Nope, FW1.08B07 does not fix it.
-
FYI:
Maybe some regions out side of the NA region may be effected by this...Reason for not seeing but only 4 channels on 5Ghz.
Dynamic Frequency Selection (http://en.wikipedia.org/wiki/Channel_allocation_schemes)
5 GHz (802.11a/h/j/n/ac) (http://en.wikipedia.org/wiki/List_of_WLAN_channels)
Notice on other Mfr routers that other regions outside of the NA region are only seeing 4 channels on the 5Ghz radio.
-
Anybody figured out a work around yet, same issue here in Belgium. I got 2 868's installed as acces points and I can't choose past the 36/40/44/48 channels...
-
There is no work around for it at this time.
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Anybody figured out a work around yet, same issue here in Belgium. I got 2 868's installed as acces points and I can't choose past the 36/40/44/48 channels...
-
I will have a look on Friday and see where they are located for the Benelux. Will keep you guys posted, Netgear support was horrible over here, the main reason why I went the D-link route. My R6300's kept freezing up every few days, at least that's not the matter with the D-links, they work, but I would like to get the channels further apart so there's absolutely zero interference and maybe even more transmit power if I got the whole channel part figured our right.
-
I presume if you set one manually for 36 and the other for 48, should be ok for a while.
I haven't heard anything accept for the DFS mentioned in my earlier post.
I will have a look on Friday and see where they are located for the Benelux. Will keep you guys posted, Netgear support was horrible over here, the main reason why I went the D-link route. My R6300's kept freezing up every few days, at least that's not the matter with the D-links, they work, but I would like to get the channels further apart so there's absolutely zero interference and maybe even more transmit power if I got the whole channel part figured our right.