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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-327L => Topic started by: gchuva on May 27, 2014, 05:57:27 AM

Title: Newb questions and problems
Post by: gchuva on May 27, 2014, 05:57:27 AM
I have the 327 and four 5020L cameras.  I've installed 1 camera thus far and I can see the image on my-dlink.

Now I want to (1) enable recording and (2) install all four cameras.

I've tried to install d-viewcam but I can't get that to recognize the cameras, so that seems to be an obstacle.  I also read about something called mysurveillance, but I can't find that, or the webgui for the 327. 

What should I do?  So frustrated.

Thanks
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 27, 2014, 06:20:32 AM
What version of D-ViewCam are you using? Earlier versions may not recognize the DCS-5020L.
A link to the D-ViewCam FTP site is provided on the following post: Network Cameras - Important Posts & Information (http://forums.dlink.com/index.php?topic=58121.0)

As far as My Surveillance is concerned, do you see the My Surveillance icon under Home > My Folder?
Title: Re: Newb questions and problems
Post by: gchuva on May 27, 2014, 06:35:00 AM
Quote from: JavaLawyer on May 27, 2014, 06:20:32 AM
What version of D-ViewCam are you using? Earlier versions may not recognize the DCS-5020L.
A link to the D-ViewCam FTP site is provided on the following post: Network Cameras - Important Posts & Information (http://forums.dlink.com/index.php?topic=58121.0)

As far as My Surveillance is concerned, do you see the My Surveillance icon under Home > My Folder?

Where would I see "Home - My Folder"?

Viewcam 3.5.0 

Device pack 1.4.10
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 27, 2014, 06:37:48 AM
when you log into the DNS-327L web UI from a browser on a PC located on the same LAN as the DNS-327L. There should be three sections Home, Applications, and Management.
Title: Re: Newb questions and problems
Post by: gchuva on May 27, 2014, 06:42:30 AM
Quote from: JavaLawyer on May 27, 2014, 06:37:48 AM
when you log into the DNS-327L web UI from a browser on a PC located on the same LAN as the DNS-327L. There should be three sections Home, Applications, and Management.

How do I get to web ui?  Does computer need to be connected via ethernet or will wifi work?
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 27, 2014, 06:49:03 AM

Title: Re: Newb questions and problems
Post by: JavaLawyer on May 27, 2014, 06:50:59 AM
I'm moving this thread to the DNS-327L board (http://forums.dlink.com/index.php?board=424.0)
Title: Re: Newb questions and problems
Post by: gchuva on May 27, 2014, 06:58:20 AM
Quote from: JavaLawyer on May 27, 2014, 06:20:32 AM
What version of D-ViewCam are you using? Earlier versions may not recognize the DCS-5020L.
A link to the D-ViewCam FTP site is provided on the following post: Network Cameras - Important Posts & Information (http://forums.dlink.com/index.php?topic=58121.0)

As far as My Surveillance is concerned, do you see the My Surveillance icon under Home > My Folder?

You are giving lawyers a good name.  Found my surveillance but have no idea how to launch it.

Found D-ViewCAM FTP Site.  What now?
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 27, 2014, 07:11:46 AM
Quote from: gchuva on May 27, 2014, 06:58:20 AM
You are giving lawyers a good name. 

LOL. . . I'm doing my best.  ;)

Quote from: gchuva on May 27, 2014, 06:58:20 AM
Found my surveillance but have no idea how to launch it.

Found D-ViewCAM FTP Site.  What now?

My Surveillance

Right-click on the My Surveillance icon to enable the add-on, then you'll be able to launch it. I believe the add-on only works with IE. I'm not 100% sure the current version of the DNS-327L add-on works with the DCS-5020L. If the add-on doesn't work, please use the following workaround:

(I use this workaround with my DCS-5020L and DNS-345)

D-ViewCam

If the version you have installed is earlier than the latest version posted on the FTP site (D-VIEWCAM_3.6.0_DP_1.5.4_20131230.ZIP), then upgrade the software.
Title: Re: Newb questions and problems
Post by: gchuva on May 28, 2014, 04:59:17 AM
Quote from: JavaLawyer on May 27, 2014, 07:11:46 AM
LOL. . . I'm doing my best.  ;)

My Surveillance

Right-click on the My Surveillance icon to enable the add-on, then you'll be able to launch it. I believe the add-on only works with IE. I'm not 100% sure the current version of the DNS-327L add-on works with the DCS-5020L. If the add-on doesn't work, please use the following workaround:

  • DNS ShareCenter - Use My Surveillance & Surveillance Center w/ New D-Link Camera Models (http://forums.dlink.com/index.php?topic=59044.0)

(I use this workaround with my DCS-5020L and DNS-345)

D-ViewCam

If the version you have installed is earlier than the latest version posted on the FTP site (D-VIEWCAM_3.6.0_DP_1.5.4_20131230.ZIP), then upgrade the software.

Weird, sometimes my surveillance launches.  Sometimes it doesn't.

How do I get the record function to work and back up to the 327?
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 28, 2014, 05:11:35 AM
The add-on will only launch from IE. If you are also using another brand browser, the add-on will not launch. When you press record using the My Surveillance add-on GUI, the videos are automatically saved to the DNS-327L.
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 28, 2014, 05:21:10 AM
The DNS-327L user manual contains instructions on how to configure and use the My Surveillance add-on (Page 323): My Surveillance - User  Manual (ftp://ftp2.dlink.com/PRODUCTS/DNS-327L/REVA/DNS-327L_MANUAL_1.00_EN.PDF)
Title: Re: Newb questions and problems
Post by: gchuva on May 28, 2014, 05:40:39 AM
Quote from: JavaLawyer on May 28, 2014, 05:21:10 AM
The DNS-327L user manual contains instructions on how to configure and use the My Surveillance add-on (Page 323): My Surveillance - User  Manual (ftp://ftp2.dlink.com/PRODUCTS/DNS-327L/REVA/DNS-327L_MANUAL_1.00_EN.PDF)

You are the man!  I will try to follow this and will update progress.  Thanks
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 28, 2014, 05:51:05 AM
Glad to help!  ;)
Title: Re: Newb questions and problems
Post by: gchuva on May 28, 2014, 06:36:23 AM
Ok.  I can't figure out (1) how to set where the recordings should go, (2) how to start recordings and, possibly, (3) how to play them.  I tried the back up feature but that did not seem to work.
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 28, 2014, 06:44:00 AM
The video automatically saves to a hidden directory in the DNS-327L. This is fixed and cannot change (as far as I know). The Live Video page contains controls to manually record the live feed.  There's also a link that will bring you to the playback screen.

I assume that you've already successfully linked your camera(s) to the add-on and you can see the live feed?
Title: Re: Newb questions and problems
Post by: gchuva on May 28, 2014, 07:01:36 AM
How do I access the hidden directory?  I can see the live video.

When I click the "Open Record" button, nothing happens.  No new window appears.
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 28, 2014, 07:05:07 AM
Quote from: gchuva on May 28, 2014, 07:01:36 AM
How do I access the hidden directory?  I can see the live video.

I don't think that's possible.  

As far as recording/playing video are concerned, I think another add-on user will have to chime in here. There are differences between the DNS-327L version of the add-on vs. the one that i use on the DNS-345.
Title: Re: Newb questions and problems
Post by: gchuva on May 28, 2014, 07:33:00 AM
I changed my browser to explorer.  Think it now works.  I hate explorer!
Title: Re: Newb questions and problems
Post by: JavaLawyer on May 28, 2014, 07:54:24 AM
Quote from: gchuva on May 28, 2014, 07:33:00 AM
I changed my browser to explorer.  Think it now works.  I hate explorer!

Yes, the add-on ONLY works with IE. That's explicitly stated somewhere in the documentation. I agree that the dependency is less than optimal. I pretty much never use IE unless the site I'm visiting is dependent on IE to function properly.
Title: Re: Newb questions and problems
Post by: gchuva on June 06, 2014, 06:46:53 AM
My surveillance never launches consistently from explorer.  Does anyone else have this issue?
Title: Re: Newb questions and problems
Post by: DoughBoy on August 03, 2014, 08:30:40 AM
Quote from: gchuva on June 06, 2014, 06:46:53 AM
My surveillance never launches consistently from explorer.  Does anyone else have this issue?

I now it's been a while, but do you still continue to have problems with your DNS-327L?  I have a similar problem with a unit my friend has, he is using IE 11 on a Windows 8.1 desktop, using F/W: 1.02 from the US support site. The problem seen in our side is that the add-on would launch but freeze at times.

Let me know if you found a solution to your problem, I'm afraid they may be related.