D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-343 => Topic started by: wrightjch on January 22, 2015, 07:57:10 AM
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The Trust Certificate on my DNS343 has expired (8/7/2014)
How do I obtain and update the new certficate?
My guess would be a FW update, however...
It is a shame because the unit itself works as expected.
JW
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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this before updating. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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I appreciate the quick response.
I assume you want me to tell the truth. On that basis I have contacted support.
D-Link does not support DNS-343 as it is no longer a current product.
If I pay the $29.99 plus tax they will tell me officially that they no longer support DNS-343 and do not have a solution.
I stated my case that I could not be the only purchaser of a DNS-343 with this problem.
D-Link should have a solution. A minor FW update seems reasonsable.
Updating a Trust Certificate cannot be too diffcult.
I use Filezilla to access the DNS-343. FZ will not let me ignore the expěred trust certificate.
It is all or nothing.
Again I appreciate uyour assistance.
JW
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Ok, was just to ensure that you get correct help and information due to the sensitivity of DNS and data, I didn't want you to un-necessarily update for no good reason. I presume that FZ maybe incompatible as I presume you keep it up to date. I wonder if you used an older version of FZ if you could avoid having to update.
If you choose to update FW, please follow the FW update process found in the ShareCenter FAQ. Please be wired with a PC to the DNS and or wired connection thru a rotuer or switch. Disable any browser security add-ons and PC security SW temporarily while updating. This will ensure no interferences. ::)
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I appreciate the help.
I am at the current Firmware level 1.05
The inability to access the DBS-343 from the internet by FTP is a new feature.
That is it has worked for several years which leads me to conclude that the FW itself is fine it is just the expired Trust Certificate.
The Trust Certificate was good for 2008 to 2014.
What we need (All of us with the problem) is a patch in FW format that patches the Trust Certificate information.
I have patched from version 1.0 to 1.05 So I am comfortable with the process.
While it is not really relevant today, I have patched programs in machine code at a computer switch panel.
If D-Link provides a solution I will buy into it.
JW
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Ya, not sure if v1.06 will provide you a solution.
http://forums.dlink.com/index.php?topic=49250.0 (http://forums.dlink.com/index.php?topic=49250.0)
The other moderator is not available at this time however soon as I get a hold of him i'll have him review this and give his suggestions and information.
Please be patient.
Just curious, is there any way to tell FZ to not look at certificates? Just wondering. IF this is for SFTP then maybe not. I don't use FTP much. ::)
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I use SFTP to my Web Hosting systems.
In case of the DNS-343 I have been using FTP and it is FTP that is failing due the expired Trust Certificate.
In my logic it would not makes sense to provide a fix for a known fatal problem more six months after it appeared.
However, it appears that it is simply an oversight. In that case I should not have been the first to experience the issue.
I am willing to help in testing a fix if we get that far.
JW
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Ya, And if the 343 is no longer being developed if it's been phased out, then not sure if any FW updates would be forth coming. :-\
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Unless I am confused I think 1.06 is in beta test.
JW
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IT is a beta. However that was 2-3 years ago...no sure why nothing was officially released. I presume the EOL time frame may have been one factor. Maybe worth a try. :-\
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Unless I am confused I think 1.06 is in beta test.
JW
The only change in FW v1.06 is the addition of support for FTP server passive port configuration. Keep in mind that FW v1.06 was released in 2012. I have two DNS-343, both of which are running FW v1.05 for 2.5 years (and counting) without issue. If you do decide to upgrade your FW, you do have the option to regress to an earlier version.
Please make sure you backup your data to another physical device before performing any critical updates/fixes. If your DNS-343 is configured in a RAID configuration, please keep in mind that RAID provides redundancy, but is NOT a backup.
I tested FW v1.06 on one DNS-343 for the purposes of offering support and subsequently moved back to FW v1.05, which I found to be more stable. Additionally, the changes to FW v1.06 did not provide any added value for my use case -- if it's not broken, then don't fix it! The "b" identifier after the firmware version number is short for "build", not "beta". That said, Firmware v1.05 is the version that has had the widest distribution and seems to be the most stable, it's also the first FW version supporting 2 TB AFD (advanced format) HDDs, which is critical if you're looking for a replacement 2TB HDD that's supported by the unit.
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I assume you want me to tell the truth. On that basis I have contacted support.
D-Link does not support DNS-343 as it is no longer a current product.
Yes, the DNS-343 has been EOL for a couple of years now. While the DNS-343 was active, there was a good deal of activity on these boards, so there's a wealth of information to be mined if you take the time to search.
The DNS-343 was subsequently replaced by the DNS-345, which will itself be trumped by the soon-to-be-released DNS-340L.
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I am looking for a solution to the terminated trust certificate.
The unit works well except for the inability to access it from the web.
I am tryng to get D-Link´s attention!
I had no problem recommending D-Link products but the swift kick in
the technical groin is enough to make me assume I will be kicked again.
One kick is enough. I will definitely look elsewhere next time.
D-Link either has no understanding of the technial issues or is
knowingly shafting their customers for whatever perverse reason.
I am trying to bring the situation to their attention.
I would pay for the service for a solution.
The problem is I have zero assurance that a solution would be available.
The work would definitely not be complicated or conveluted.
It is simply replace the Trust Certificate data in a FW update.
Just to be clear, would you buy another storage product for D-Link with
the expectation it will drop dead in the future because the manufacturer
failed to understand the ramifications of their inactions?
Not I!
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I would like to turn this Trust Certificate negative into a positive.
To whom can I speak to ensure that D-Links understands the problem?
I will pay for a service call and help D-Link test any fix they develop.
JW
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Best I could do is pass your question forward and see what I get back. Please keep in mind that the final firmware update for the DNS-343 was approximately 3 years ago as D-Link no longer actively supports this model. Also, the DNS-343 was released ~8 years ago, which is quite old for a consumer electronics product.
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There may be some relief for you.
D-Link indicated that a factory reset is the trigger to generate new trust certs with a number of the D-Link cameras models. My contact is not sure if that functionality was carried over to the ShareCenter line. He's going to ask engineering and get back me.
If you have a physical backup of your data and save a Configuration Settings file through the web UI for user setting restoration, you can always test this yourself. Performing a factory reset should not impact your data volumes, but will clear out all your user settings. I am personally in the mindset of not doing anything that can potentially compromise my data, especially since we don't know if a new cert will be generated. I'm presenting the option nonetheless. :-\
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JL
Thank you. At least engineering knows about the issue. I appreciate your assistance.
I am not concerned about access to my data as it is behind a non permenant IP address.
JW
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There's no telling when I'll hear back, but at least you have a potential solution (that may or may not work), if you're up for some experimentation. :-\
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JL
Re Your Tag Line.
I took on the system administration of large system.
They had been doing DB backups for several years.
I asked Did you ever do a Restore?
Answer NO!
They has several years of Write Only Backups!
On another of my assignments my job was keeping IBM for screwing up my users.
It was more than a full time job.
My job was keeping everything running.
A 2-3 day outage at the wrong time could cost the out of pocket expense to be about $250,000,000US.
Believe it or else!
JW
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I'm not surprised. You would be shocked (or perhaps not) how many small to large (Fortune 500) size businesses are operating without a safety net for their data, I've seen reasons range from:
- Failed job schedulers that no-one routinely checks/validates
- IT administrators leaving the organization with no procedures or knowledge transfer communicated to replacements that routine backups are required
- No backups EVER made for specific storage locations
- Improperly configured backup jobs resulting in defective backups (what you described earlier)
All this doesn't even account for the fact that the vast majority of organizations do not backup corporate laptops which are vulnerable to breakage, loss, and theft, resulting in lost data and productivity. For a fortune 500 sized company, what is the cumulative annual loss in revenue from all those laptops whose HDDs that are irreconcilably corrupt or which are outright lost/stolen?
And how about mobile phones and tablets? How many people routinely download their cherished photos and videos to another storage location? And of those people that do download their photos/videos, what fraction of those people maintain a backup of the photo/video archive?
Need I say more!
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I am currently looking for device to house the 4 WD 2TB drives that I am currently using in the DNS 343.
The manufacturer will have to have a good support reputation and not leave customers high and dry.
Any Suggestions!
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I am currently looking for device to house the 4 WD 2TB drives that I am currently using in the DNS 343.
Due to the uniqueness of the filesystem, there's a strong likelihood that HDD's formatted on the DNS-343 will not be recognized on other brand NAS.
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JL
I appreciate that what you are saying is true.
However the WD disks are not compatible with any current device with cloud ability.
So I am looking for a plan B.
WD has expandable cloud service devices that I am considering.
JW
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Since I have two D-Link products with significant issues that have been orphaned
by D-Link, I will refrain from such purchases in the future in favour of alternate vendors.
In addition, I will only purchase a router that has 3rd party software available.
Once bitten...
I am not going away angry, I am just going away.
I will not tell others what to do, just what I am doing.
I will let big boys and girls make up their own minds.
The decision was made long ago.
JW