D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: iamgdv on May 21, 2015, 03:36:44 PM

Title: Permanent shutdown or restart camera
Post by: iamgdv on May 21, 2015, 03:36:44 PM

Please help: connection for wifi camera works for a while, then starts or shuts down, or reboot (sometimes with a red indicator, sometimes green). Access to the web camera is lost in network and out of the account on the Dlink.
The latest firmware. Reboot, and you tried to re-register.
Support does not answer.
What to do?
Thanks in advance ....

Title: Re: Permanent shutdown or restart camera
Post by: FurryNutz on May 22, 2015, 08:49:12 AM

What MFr and model is the main host router?

• What wireless modes are you using on the main host router?
• 2.4Ghz Routers only: Try single mode G or N or mixed G and N?

What distance is between the camera and main host router?

• Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
• Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer (http://www.techspot.com/downloads/5936-inssider.html) to find out. How many? Use v3, its free.
• What region are you located?

Please review:
Links>mydlink and Browser FAQ (http://forums.dlink.com/index.php?board=261.0)
DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)
mydlink.com and Java Application FAQ (http://forums.dlink.com/index.php?topic=53725.0)

Title: Re: Permanent shutdown or restart camera
Post by: JavaLawyer on May 27, 2015, 05:11:11 AM

Quote from: iamgdv on May 21, 2015, 03:36:44 PM

Please help: connection for wifi camera works for a while, then starts or shuts down, or reboot (sometimes with a red indicator, sometimes green). Access to the web camera is lost in network and out of the account on the Dlink.
The latest firmware. Reboot, and you tried to re-register.
Support does not answer.
What to do?
Thanks in advance ....

The camera spontaneously reboots and powers down?  ???

Title: Re: Permanent shutdown or restart camera
Post by: b4rtj4h on June 24, 2015, 02:59:53 PM

I have the exact same issue with one (1) of the 3 DCS 932L rev A that I have.
Problem seems to be related to the power plug... cause when I switch the Camera's they all have the problem after a few days. Changing from Power Socked did the trick!

Title: Re: Permanent shutdown or restart camera
Post by: robert-e on June 24, 2015, 04:00:29 PM

I would be willing to wager pie and a cup of coffee that the electrical circuit that was giving problems had an appliance that uses a lot of start-up current when it starts (perhaps an air-conditioner, or a freezer/fridge).  That would cause a large voltage drop for a short time, and could reset the camera.
Or perhaps an inductive load is causing a voltage spike which could also reset the camera. 

Something to consider.

Regards,
Bob

Title: Re: Permanent shutdown or restart camera
Post by: RYAT3 on June 25, 2015, 06:46:09 AM

Interesting thoughts Robert-e. I like it.

A ups device should keep them up.

Title: Re: Permanent shutdown or restart camera
Post by: FurryNutz on June 25, 2015, 07:15:09 AM

Good information. Something to keep in mind.  ;)