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The Graveyard - Products No Longer Supported => Other D-Link Products => Topic started by: joebedford on July 05, 2016, 03:47:55 PM

Title: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 05, 2016, 03:47:55 PM

I can't find a forum that supports this model. Where should I look?

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on July 05, 2016, 05:17:23 PM

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
• What region are you located?

This model router isn't supported in the NA (USA) region so we don't have a forum for it. I think this router is a Middle East supported router.
http://www.dlinkmea.com/site/index.php/product/details/853 (http://www.dlinkmea.com/site/index.php/product/details/853)

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 05, 2016, 06:17:43 PM

Per the message subject:

Hardware C1
Firmware 3.0

I bought it at BestBuy in Canada. Here's a link  http://www.bestbuy.ca/en-CA/product/d-link-d-link-amplifi-wireless-ac1200-dual-band-router-dir-822/10395370.aspx?path=16d376cd7c8c54b74b2a75392d86fe55en02 (http://www.bestbuy.ca/en-CA/product/d-link-d-link-amplifi-wireless-ac1200-dual-band-router-dir-822/10395370.aspx?path=16d376cd7c8c54b74b2a75392d86fe55en02) to the product page so you can see which one it is.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on July 05, 2016, 06:29:44 PM

Of course, listed in Canada. Ok.

Post about the problem and I'll find some place to put this thread. This model isn't marketed here south of Canada.  ::)

All official support is handled here: http://support.dlink.ca/ProductInfo.aspx?m=DIR-822 (http://support.dlink.ca/ProductInfo.aspx?m=DIR-822)

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 06, 2016, 08:34:37 AM

The problem is that it seems to drop connections occasionally.

Also, when our N PCs come out of sleep, they have a great deal of problems connecting to the router. Our one AC PC doesn't have this problem and the N PCs didn't have this problem with the DIR-825 the DIR-822 replaced.

There's really nothing on the CDN support page about this particular router. I wouldn't have bought it if I knew it was not also a USA model.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on July 06, 2016, 09:31:35 AM

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?

What is the Mfr and model of the N PCs wireless adapter card?
If the AC supported PC is working, then could be a possible issue at the N PC adapter card.
Does this router support or have a feature called Smart Connect?

Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)

• Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or AC on 5Ghz?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channels) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Ensure any devices with WiFi adapter drivers are updated.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 06, 2016, 11:10:55 AM

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• DSL from Bell
• What ISP Modem Mfr. and model # do you have?

2Wire 2701HG-G - wired only - WiFi is off

What is the Mfr and model of the N PCs wireless adapter card?
Dell DW1525 PCIe Nano USB Adapter, HP 1101 printer

If the AC supported PC is working, then could be a possible issue at the N PC adapter card.
Don't think so because 3 units have had trouble.

Does this router support or have a feature called Smart Connect?
I searched the manual and didn't find that term
Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)

   

• Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.

Yup: Mongo and Mongo Fast
   What wireless modes are you using?
   2.4Ghz Mixed 802.11b/g/n 5Gnz 802.11ac only

   

• 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or AC on 5Ghz?

   I will try single N


   

• Channel Width set for Auto 20/40Mhz or try 20Mhz only.

   Auto 20/40. I will try 20 only.


   

• Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channels) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz.

   I will try manual channel. There are 3 routers in this network - at the moment only 2 with wifi

   

• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.

   WPA/WPA2 Personal

   

• What wireless devices do you have connected?

1 desktop pc wifi
1 desktop pc wired
3 laptops - 2 N and one AC
HP Laserjet
Epson Workforce

• Ensure any devices with WiFi adapter drivers are updated.

They are - everything was updated before switching to W10

I was trying to hilight my responses - sorry I messed up the color.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on July 06, 2016, 01:34:50 PM

Let us know how single mode N and 20Mhz does.

Is the ISP modem running modem or bridge mode? Bridged is recommended...

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 06, 2016, 03:13:51 PM

I'm trying your suggestions now. Needs time to find out if there's an improvement.

I just remembered there is another question: right now, the ac PC cannot 'see' the n PCs but they can see the other way. I'm guessing that's a W10 configuration issue not the router?

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on July 06, 2016, 03:44:32 PM

Ya seems like a 10 issue if you can see going in the other direction.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 06, 2016, 07:39:59 PM

Yeah. I sorted out the access problem - it was Windows, not the router.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on July 07, 2016, 07:58:41 AM

Let us know how the wireless does.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 07, 2016, 02:06:40 PM

I had to change wireless back from n to g/n as my HP1102w is b/g only.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on July 07, 2016, 02:31:20 PM

Ok, let us know how that mode works...

Quote from: joebedford on July 07, 2016, 02:06:40 PM

I had to change wireless back from n to g/n as my HP1102w is b/g only.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 16, 2016, 08:12:12 AM

Since I changed the channel width to 20mhz it appears that the problem of devices not being able to reconnect when coming out of sleep has gone away.

Also, I have only noticed one dropped connection and it reconnected by itself. PC and router are in the same room.

So progress, but not perfect on the g and n network. ac continues to work just fine.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on July 16, 2016, 12:25:16 PM

Makes me wonder if there is a problem on the 40Mhz channel width and with some of your devices. 20Mhz will limit the performance of G and N mode.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on July 16, 2016, 03:25:54 PM

Our internet connection is so slow that speed is not a big issue. We occasionally transfer big files from the ac PC to an n PC, but that's so infrequent that if it takes 2 minutes instead of 1, I don't mind. Solid connection is more important.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200?? (RESOLVED)
Post by: FurryNutz on July 17, 2016, 11:13:29 AM

OK...well sounds like you have it working now. Hope you enjoy.  ;)

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on October 01, 2016, 06:09:47 AM

Arggh! The darn thing has started dropping connections again.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on October 01, 2016, 11:07:46 AM

You might contact D-Link support about this. Seems like it maybe a HW issue.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: joebedford on November 08, 2016, 05:59:10 AM

This thing works fine for a couple of days then behavse erratically. I've thrown it in a box - total waste of $70.

I put an old -655 in its place and there have been zero problems in two weeks.

There's no support on the Canadian site - they said do a factory reset which I did and there was no improvement.

Sorry to vent here when this is not a model you offer in USA. Now we know why. Next time I buy a router, I'll make sure it's available in USA too.

Title: Re: Where do I get support for my DIR-822 HWC1 FW3.0 AC1200??
Post by: FurryNutz on November 08, 2016, 06:22:42 AM

What exact version of FW is currently loaded on this? I see that v3.00 is displayed on the Canada support site however the actual file is listed as v3.01...

I'm amazed that this unit has 3 REVs already. Very odd. Wonder if the other revs are seen the same issue.