D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-825 => Topic started by: mikehammer on September 25, 2009, 07:16:07 AM
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I bought my Dlink 825 a few months back. It is a RevA modell and I have the latest firmware (1.12A) installed. All 4 wired ports are used (1 for my PC, 1 for SlingLink Powerline, 1 for my VoiP Lingo phone service and 1 for my NAS). In addition 4 PCs are using the wireless features.
For a few weeks now I keep loosing the connection from the Router to my comcast cable modem to the extend that I cannot even logon to the admin console of the Dlink router to reset the connection. The only way to get my connection back to work is to unplug the dlink router, wait 30 seconds and turn it on again.
Not real happy about this.
Any suggestions?
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Mike, not that it helps but I've started noticing exactly this same behaviour in the last week. I'm having to power cycle my 825 (RevA) manually every day or so. I also notice that most existing connections stay up as it degrades but internet sessions start randomly timing out - not dying, as a refresh brings back the page, but seriously degraded.
I did upgrade to 1.12NA recently and although I didn't notice this issue immediately concurent to that event I'll look into downgrading and rebuilding if the forums don't have any solutions/suggestions.
The inability to log onto the router admin itself is particularly annoying - but I can happily bring up the admin on another Dlink on the network (a DIR-655 that's simply an AP) which tells me the network's still functioning locally. If worse come to worse I'll swap their roles. Both have unique addresses of course.
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Looking through the other threads with similar symptoms this seems to be the 'lock up' issue that has haunted Dir-825 uses for some time. The fact that I've only JUST started experiencing it (Sept09) must tell me something but as I've not changed the config I don't know what. The issue existed , according to these threads, when using my original firmware although I didn't experience it.
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Thanks mate,
although it won't fix my problem it's good to know that I'm not alone. Hopefully dlink comes up with a fix. I switched to Dlink from a Linksys 160N and although I don't want to go back I wonder if there is a Gigabit N router out there that 'just works'.
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Did you try locked the WAN port speed to 10Mbps if that makes any difference?
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Did you try locked the WAN port speed to 10Mbps if that makes any difference?
Thanks for the tip. Trying now and will report back here should it fix my problem. Would be a shame if this is the cause because I have 15Mbit/s download speed.
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I just experienced the same issue. I had to hard reboot the router, and it is only about two months old.
Any one at Dlink paying attention?
J
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This is a common problem with the Rev A 825 and the 655. It is a bug introduced by the 1.11NA firmware and appears to be related to a DNS table overflow. Disabling "DNS Relay" fixed the problem for me, but this disables what I consider to be a major feature of the router. D-Link apparently knows of the problem but has not fixed it yet.
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This is a common problem with the Rev A 825 and the 655. It is a bug introduced by the 1.11NA firmware and appears to be related to a DNS table overflow. Disabling "DNS Relay" fixed the problem for me, but this disables what I consider to be a major feature of the router. D-Link apparently knows of the problem but has not fixed it yet.
Thanks, another tip I'll try. I'm not an expert - what functionality will I loose if I disable DNS relay?
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Mike et al, I'll give the disable DNS Relay a try myself and let you know if it helps.
Mike - to answer your "what is DNS relay and do I care" question - my understanding is that with DNS Relay enabled, when one of your computers/clients requests a page from a site it's not recently visited, the 825 router remembers the remote DNS server's response (the translation from url to ip address) so that the next time your computer/client asks for that same url, the router can do the translation locally instead.
The advantage is lower delay when accessing that url, at least until it drops out of the cache. Additionally if anyone on your LAN accesses that url, everyone on your LAN accessing the same url benefits from the quicker translation.
[UPDATE - Oct 5 - After disabling DNS relay my 825 has stayed up , and working, for 3 days now. Somewhat of a record with the recent trouble. So this did help although for others reading this thread, bear in mind that my 825 HAS a previous history of running fine/stable and did so with DNS relay enabled. - i.e. disabling seems to have helped the problem but DNS relay doesn't explain why it started happening in the first place.
cheers, Peter
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Ihave the A1 revision 825 and started having this exact problem after upgrading my firmware to the 1.12NA version for the sharepoint functionality. I am power cycling every day or two and it sucks. I have tried to disable the DNS relay as mentioned in other forum threads but I am not sure what that all means for my wireless computers throughout my house. For example when I unchecked the option for the DNS relay and saved my Airport Express suddenly wanted me to manually put in my DNS. How do I know what this is? Will I need to do this for all my wireless devices and if so is it a set it once kind of thing or will I need to repeatedly need to do this?
It really sucks I decided to try to use the sharepoint USB thing because my router was perfect before this upgrade and now of course it cannot be downgraded to the stable 1.01 frimware. C'mon D-Link help us all out as it appears this issue has been around for a few months.
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Bought my DIR-825 (version A) in June 2009. Did the 1.11NA firmware update when I got it (stupid me). Wired connection has always been good, wireless connection has been an on-going headache with the connection often dropping out. Firmware1.12NA fixed nothing, still have to deactivate most options to even get it to work. Video streaming on my Samsung Blu-Ray Player would often freeze within 10 minutes into a video...within 20 minutes into mp3 music. Could never get a new DWA-552 adapter to work properly with the router. My old Linksys card (G) was far more stable with it, but still need to re-set the router every 2 to 4 days. Anyway, 1 week ago the transmitter on the DIR-825 finally conked out completely (only 3 months old!). I needed something quickly so picked up a TRENDNet TEW832BRP from Costco (half the price of the DIR-825). Guess what...everything is now working! Watched 3 movies through wireless streaming to the Blu-ray...not a single connection drop. DWA-552 is working great with 300 MBPS connection. Seven days later and not one single reset or connection drop! Perhaps my DIR-825 was a lemon...but from what I read in this forum I'm starting to think that alot of the problems reported are simply due to bad hardware, not bad firmware....
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Rebooted the router the last time on Sunday - unchecked DNS Relay and selected 10Mbit speed to the cable modem (changed from autoselect).
Today, Tuesday Router still works. Will report back end of the week (or earlier if the freeze problems occur again).
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I also have the "Rev. A" hardware and have been experiencing this issue ever since 1.11NA. My problem is that I also have a switch (D-Link DGS-2205) and every time I disable the "DNS Relay" option I can't connect from the computers connected to the switch. Is there any way around this?
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I also have the "Rev. A" hardware and have been experiencing this issue ever since 1.11NA. My problem is that I also have a switch (D-Link DGS-2205) and every time I disable the "DNS Relay" option I can't connect from the computers connected to the switch. Is there any way around this?
If you disable DNS relay then you may need to manually set the Primary DNS addresses on the switch; I found I had a simular issue with an internal device.
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I have had this problem with my DIR-825 since I first got it, and my router shipped with 1.01 firmware. It has followed me from 1.01 to 1.11 and 1.12NA. It has REALLY pissed me off since this router is suppose to be a higher end home router.
I have had this router for 6 months now and it's ABSOLUTELY RIDICULOUS that D-Link has not fixed this issue yet. I have patiently waited through two firmware revisions for this to be fixed and still nothing. I've always used and recommended D-Link products, but this has really caused me to lose my faith.
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If you disable DNS relay then you may need to manually set the Primary DNS addresses on the switch; I found I had a simular issue with an internal device.
I have the same switch as the prior poster (Dlink DGS-2205). It is, what I understand is called, an unmanaged switch. There are no settings for it that I have been able to find in the documentation. How does one manually set the primary DNS address on such a switch?
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If you disable DNS relay then you may need to manually set the Primary DNS addresses on the switch; I found I had a simular issue with an internal device.
Forgot to mention, I did that last week. Used openDNS instead of comcasts DNS servers.
I have the switch now up and running for more than a week and had no issues since disabling dns relay. I do not miss DNS relay much, still feels and snappy. Nevertheless it's a shame that Dlink does not recognize that their lates firmware upgrade caused a freeze. Will keep my unit but when a replacement is needed in the future I won't buy another one.
Thanks to all the good advice I got from the forum members.
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Still having static IP addresses without DNS relay is a PAIN IN THE ASS. Now if I have to change DNS servers on all my computers with static IP's, I have to go to each computer instead of just simply changing it on the router (all the static IP based computers simply had the router IP as the DNS server but without DNS relay, this is not possible).
This is a HUGE problem.. I can't believe D-Link has let it go. This can't be THAT hard of a problem to solve.
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Well, I don't have a suggestion, but I just bought this router from Micro Center on Saturday after reading a good review and I am returning it tonight while I still can. I am going back to a two year old Netgear Range Max. At least that router will let me use my laptop at the back of the house. This one won't. And I can only get the 5 ghz connection and then only sometimes. I am definitely disappointed.
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I have the same switch as the prior poster (Dlink DGS-2205). It is, what I understand is called, an unmanaged switch. There are no settings for it that I have been able to find in the documentation. How does one manually set the primary DNS address on such a switch?
you don't have to set the DNS address on an unmanaged switch
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Just adding to the thread to say I have the same problem. I paid twice as much for this router to have a good "high end" router and all I got was a paper weight.
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Sorry, I have to bump because I have short attention span. Best explanation of how to resurrect the brick.
Thank you.
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Hello Lycan moderator admin
Could you please make this a sticky with the title
"DIR-825 A1 bricked by crappy defective firmware upgrade"
Thank you very much for your help.
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Add me to the list. I updated the firmware in September to 1.12NA and get about 5 days between slowed or denied web pages, no access to the 825 Admin page but each computer on the network can still see each other fine.
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>:(
Yep, well I took the advice of buying a d-link 825 from the Fry's Electronics sales guy (after my linksys died) and, well it started dropping WAN connection within a day of use. Damn, I was so sure d-link was a good company making good products I threw away the box and stuff. So now I have a POS router I have to reset/reboot every day since I bought it a week ago.
I had a linksys working 24/7 without problems for almost two years.
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Oh, I have a brand spanking new DIR-825 Hardware Version: B1, Firmware Version: 2.02NA which continually looses connection to internet (the little blue world icon turns orange).
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sigh.
this been happening to me recently.
Router - DIR 825 Rev. A
Firmware - 1.12 NA
Own - About 6 months
Wireless - D-Link DWA - 556 PCI E Wireless N
I have had this router since before 1.12 NA came out. I have updated it and everything was good.. for the past 6 months.. recently this month, my internet connection will randomly disconnect and reboot itself. I am getting kinda sick of it. Sometimes its sooo slow, that no WEBPAGES will load. I have to do a hard reset on my router than it starts to work.
This just randomly happes. sometimes in the day , sometimes at night.
I am not sure what is going on.
I am thinking its the same problem as what many are on this post.
So was there a fix yet? or a solutoin?
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I see 1.13NA is available. Anyone try it yet? They say they fixed the DNS issue which many claim is the source of this problem.
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Oh, I have a brand spanking new DIR-825 Hardware Version: B1, Firmware Version: 2.02NA which continually looses connection to internet (the little blue world icon turns orange).
I'm having the exact same problem here, with same hardware and firmware versions. WLAN connection drops constantly (the blue icon turning orange), and worst of all: whenever I get a somewhat decent WLAN connection, I only reach 20 Kb/s (I used to get 90 Kb/s with my old Linksys WRT54G two days ago)
The wireless features work fine, but the WLAN issue really sucks.
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I was having the same problems with internet loss and router web page lockouts every 5 days, Rev-A hardware and 1.12NA firmware. I upgraded to V1.13NA and have been running for 14 days without any problems.
UPDATE: 20+ days with no problems.
UPDATE: 64+ days with no problems.
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Well I just bought one of these DIR-825 Routers and in all honesty.... cant say that I am impressed. I am trying to do a wireless file copy and whenever the wireless traffic gets heavy it drops all the other connections..... its like it forgets about all the other computers.... then when from my laptop I try to access a www page it has to renegotiate the connection.
I have ALWAYS used D-Link but this thing will be going back tomorrow.
When a company makes a bad product return it & tell others not to buy it. Eventually they will get the picture.
I have seen everyone here saying that the Netgear dual band is a good product.... so off I go.
While I have written this.... 2 disconnects from the DLINK 825... POS.....
How can DLINK even market all this stuff with Firmware and Hardware that doesnt work?
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I have had a DIR-825 for about a year. I reboot the router 2-3 times daily, after having the tech assistance folks for my local ISP over several times. They've done their bit and ruled out any problems with the modem etc. I am astounded that no one from D-Link has dropped a post into this thread (Hey guys, sorry, we're working on it...). As far as I'm concerned that is appalling business practice. I'm going to go get a Net Gear (or something like it) - any suggestions? This Router is garbage and I'll tell all my friends about what garbage it is and I hope all you folks tell your friends as well. This company deserves a bottom line s*** ripping as far as I'm concerned.
Dok >:(
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Did you know you can now downgrade your D-Link DIR-825 H/W Ver:A1 firmware to 1.01.
ROLL BACK D-LINK DIR-825 FIRMWARE TO 1.01 (Fix Here)
http://www.ispgeeks.com/wild/modules.php?name=Forums&file=viewtopic&t=4228&highlight=roll+back
For VER:A1 this seems to be the best functioning F/W at this time.
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Oh I wish I read all these post before buying my DIR-825 H/R B2 running 2.01eu firmware.
It says H/R B2 on the package and under the router but in firmware it says B1.
Im only using wire connection!
worked great for a week, used default settings etc. and then it happened, the power and wan light turned orange, and resets the bloody thing..
That day it keept resetting every 10min or so with only a connection to youtube or a simply webpage. I then hard resetted the router and used factory defaults and now It only crach every 4-10 hours.. still very anoying, sinsh I'm not alowed to use the us firmware 2.02na.
It's the newest hardware build B2? and it aint fixed.. Couln't even register the product on my swedish d-link homepage sinsh my serial number wasn't in there databas.... no forum on my default d-link page and I can.t complain to them until I register my product, so cant press next. Will ofc phone them but I know the result already.. hope I can return it to the store.
ps: have tried turned of dns-relay and plug and play, with no result.
it's not overheating is just slightly varm over the side above cpu I guess.
Checked the powercord and its firm and good.
Have D-link become a scam company?
update: uptime 16h !!!! :)
Disabled: dns relay, upnp, spi, dhcp, advanced dns
that what it took to make it stop craching, but now I'm happy again :)
update: crached after 17h, then again 12h after cause of 1 file on bittorrent @4mb/s
then again when downloaded 1 file on bittorent at @7mb/s.
This router goes back to store :(
Upgraded with firmware from singapore 2.01wwbeta6.02, brand new firmware and still working after 20h
ww= worldwide firmware
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I recently purchased a Dlink DIR-825 about two weeks ago. OUr linksys router crapped out and this one was recommended to me. All the computers in the house are running windows 7 ultimate. There is on computer wired into the router and 3 computers running off wireless. After the first couple of days the router would stop sending signal to all the computers but the blue globe would still stay blue. Now i have tried everything i can think of to fix it and nothing works! I am about to try a downgrade in firmware from 2.02na to 1.01. If anyone has come up with a fix for this please pass it on!
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Oh, I have a brand spanking new DIR-825 Hardware Version: B1, Firmware Version: 2.02NA which continually looses connection to internet (the little blue world icon turns orange).
I too have a B1 version DIR-825 I bought about 8 months ago now and updated to 2.02NA Firmware. This has been occurring for the last 2 - 3 months and even a changed out cable modem ???. After doing all the troubleshooting, I started blaming RoadRunner (Time Warner Cable) because Windows 7 Networking troubleshooters say there is a problem with my DNS server and to contact the administrator (me) or the ISP - I have a RR Network Tech coming out tomorrow!. :-\ Now I find out after reading some of these posts, it is in fact the router!! I will try the DNS Relay issue and see if that fixes it. If that is in fact the culprit, this will get elevated to much higher authorities than the Support Department Technicians that don't answer the mail. There are positives to knowing the right people! ;D
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Ohhh I hope I've read this forum before buying mine... I'm fighting with this thing for more than a month (so I can't return it to the shop anymore....) thinking that I was not doing the right thing. Mine works fine in wireless but keeping dropping the wired connections randomly (each 3 to 5 minutes) and I have to power cycle it otherwise not even the config page can be accessed....
What should I do? Warranty? will it help? Pay the freight to get the same problem back is outrageous.... Linksys may be s*** but my WRT54G has been working for more than 2 years without a hitch. I've read a good review about this router and went for it... it was a paid advertising probably.
Cheers
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I used the patch offered in a previous post to reset the router. I then update to 1.01 as directed. I then updated to the 1.13N patch and have been connected steady for two days without a hitch.
Hope this helps
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scratch that - it acted up again and I gave up and joined the other Netgear 3700 users and am much happier
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Count me as another one to never buy a product from Dlink again. I can understando defective units - they are normal - but I can't stand bad (inexistent?) customer service. Not only it does not work but no matter you do you cant get an answer from the company.... >:( angry with myself for not having researched better before buying...
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I don't want to sound like a complete moron here, but I've noticed something peculiar and I'm wondering if anyone else has noticed the same thing.
My family network uses this router (I live in another city, but visit periodically) and the ONLY time that we have problems is when I am home. I've been trying to figure out what is causing this problem, but until now I came up blank. The router is set up beside my desk and half the time time I open up my laptop at my desk, I have issues with the connection (as does anyone else in the house). My question is: could the proximity of my laptop to the router (~3 feet) be interfering with the wireless signal? Excuse my ignorance on the topic, but this has been irking me for a while, and I do not think that this router is as bad as it has been portrayed (as I said, it goes months without problems with regular use UNTIL I sit down at the desk). It'd be nice if someone else with the router could test my theory.
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I have the same problem with Comcast dropping, and it is very hard to get it working again. The disable dns forwarding is grayed out for me! This router is really awful. It does not even work as a router extension either.