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Author Topic: Negative review of RMA results and PSP and PS3 functionality with non 1.02 fW  (Read 13040 times)

MPDamon

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Have tried to RMA 2 times.  The first time they sent me a 1.10 Firmware.  Does me no good.  The second time I got a 1.02 but one of the antenna's are broken and it looks like someone ran the router through a meat grinder.  I just want a good router with 1.02 on it where everything worked and my PSP to PS3 remote start worked just fine.  Also they keep saying they are sending out call tags to send these routers back but instead I get nothing.  It does no good to call either.  It's like talking to a brick wall.  I switched to D-Link a few years back but it may be time to consider going back to Linksys.  This is ridiculous. 

A real fix would be to allow people to go back to 1.02 and keep their existing hardware. 
« Last Edit: September 11, 2008, 02:58:41 PM by AWDL »
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Reinvented

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Re: This is Crazy
« Reply #1 on: August 26, 2008, 05:40:10 PM »

The reason they had originally upgraded from 1.02 to 1.10 was because there was an update to the CPU in the router.  Apparently it was a critical fix.  I'm not sure why you wouldn't want to just use the latest, and wait for them to fix issues as they come up.  Just make sure you can help them by doing various test scenarios as well, and describe the problem in it's entirety. 
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Lycan

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Re: This is Crazy
« Reply #2 on: August 27, 2008, 08:15:41 AM »

We're aware of the issue with the PS3 and UPnP, but you're also having a issue with the PSP and the PS3?
Please describe the problem and I'll forward it to PM so they can work it out with Sony.
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Fatman

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Re: This is Crazy
« Reply #3 on: August 27, 2008, 08:30:26 AM »

I don't know who the OP talked to here, however I can take a look at his case(s), just PM me your Case IDs.

Reinvented, people with your mindset are a great asset.  Unfortunately not everyone is comfortable with working with TS, and through them PM, until they can fix that problem for everyone.

People who aren't experiencing any problems with the firmware they are already using are advised to not update their firmware.  This isn't to say that all firmware is a beta product or likely to be unstable, just that if everything works, why change?  I wouldn't know if this was or was not the case with the OP, but I thought this was a good time to put up that disclaimer.
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non progredi est regredi

Lycan

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Re: This is Crazy
« Reply #4 on: August 27, 2008, 08:36:58 AM »

For the most part, Fatman is correct.
However, this lastest batch of firmware(s) for the DGL-4500 and the DIR-628/655/855 was a core update.
We are having a bit more trouble then we originally anticipated with the 4500 and the 655 (more so with the 4500) but, we are working on it. The unfortunate part is we don't know were the problems are if no one uses the code and reports it back to us.
I understand that this is not ideal, but we can only reproduce errors to so many degrees.
Please bear with us, I will attempt to ensure that the code is up to snuff ASAP.

:)
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MPDamon

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Re: This is Crazy
« Reply #5 on: August 28, 2008, 07:11:44 AM »

I am more than willing to help but in multiple threads I reported the problem with the PS3 Remote Start over the Internet and never a response.  I am a Network Admin so I can explain things pretty well when their is a problem but I got no response to any of my posts in previous threads.   

Here is the issue.  May or may not be the same thing you are referring to with the UPnP.  The PS3 has an option for remote start and additionally remote start over the internet (which is what is broken with the 4500 and firmware after 1.02).    Basically the PS3 listens on port 9293 - TCP I think.  When it gets a request on that port it starts up the PS3 in remote play mode allowing the PSP to connect over the internet.  Yes UPnP will work for this but another option if you know what your doing is to turn off UPnP and forware port 9293 to your PS3 which works great - or did in 1.02.  With the new firmware the PS3 turns on by itself after a few seconds of turning it off.  I'm assuming the new firmware is sending ARP requests for some reason and causing this to happen. 

there are many things i have tried to resolve this. 
I have tried just turning about every option possible off on the 4500 and assigning the PS3 a static IP instead of a DHCP reservation without any luck.  Any combo I try gets the same result of the PS3 turning on by itself with remote play over the internet enabled.
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MPDamon

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Re: This is Crazy
« Reply #6 on: August 28, 2008, 07:16:08 AM »

Also I have 2 DGL-4500's sitting here and can get no one to send me the call tags they promised.  If someone could help me with that it would be great so my card does not get charged.  1 has 1.10 on it and the other 1.02 on it.  I could use the 1.02 to test the remote start but I would rather just send them back so they don't charge my Credit Card.
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MPDamon

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Re: This is Crazy
« Reply #7 on: September 01, 2008, 10:32:07 PM »

after my post any chance that someone has looked into this or can at least verify that they know there is a problem? 
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Puffnstuff

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Re: This is Crazy
« Reply #8 on: September 02, 2008, 04:48:13 AM »

Since we're posting about problems with the 1.12 firmware I'll share my two that I've noticed so far.

1.  Under advanced-gaming if I enable a rule for counterstrike it has the opposite effect.  It will not allow me to connect to the server.  Under 1.02 it worked just fine.

2.  Yesterday I noticed that if I tried to visit the website http://www.livenewscameras.com and clicked on the hurricane coverage button at the top of the page my router would repeatedly crash and reboot while it attempted to access that page.  This has never happened before.

Otherwise I also have the upnp problem with bittorent.  Thanks.
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Puffnstuff

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Re: This is Crazy
« Reply #9 on: September 02, 2008, 11:38:50 AM »

Well in the 24hrs and 26 mins that my router has been up this time it's generated 20407 lan errors.  This is crazy.  The 1.12 firmware desperately needs to be updated with multiple corrections.
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Lycan

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Re: This is Crazy
« Reply #10 on: September 04, 2008, 09:12:51 AM »

Ok, I forwarded your posts to the PM. They'll take a look at the issues at hand. Thanks guys.
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Puffnstuff

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Re: This is Crazy
« Reply #11 on: September 11, 2008, 09:14:16 AM »

I also wanted to add that I've been monitoring my temps with a raytech infrared thermometer and the temps on my router shell peak at 92F just above the d-link symbol by the lcd display to the right.  My router is wall mounted with the antennas to the left and the power light to the right with the lcd facing out flipping out to the right.  I also have wireless disabled.
« Last Edit: September 11, 2008, 01:11:59 PM by Puffnstuff »
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MPDamon

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Re: Negative review of RMA results and PSP and PS3 functionality with non 1.02 fW
« Reply #12 on: September 24, 2008, 05:46:07 PM »

No luck with the PSP to PS3 problem.  The PS3 still turns itself on when turning on remote start with 1.13 Beta. 
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Lycan

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Re: Negative review of RMA results and PSP and PS3 functionality with non 1.02 fW
« Reply #13 on: September 25, 2008, 08:50:09 AM »

Puff,
Thats where the switch CPU is, theres a heat sink right there milimeters under the plastic. Thats normal the operating tempature of that switch is well above that.
Usually a switch like that will reach optimal performance around 90F with a fail temp of about 140F.
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