You have to power everything off, then power on the Modem first and let it sync, then power on the router. If the modem is in bridged mode, then you need to set up the DSL PPPoE account information under Setup/Internet/Manual and make sure the DSL account information is correct. On the PPPoE selection menu, make suer ALWAYS ON is enabled. Save the settings and power down everything once more. Power ON the modem, let it sync. then power on the router. Check the status of the connection under Status/Device Info/Wan section. There should be IP addressing information here or it might say connecting.