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[Darryl_Gittins]

I had two hard drives running on my DNS-321 for about 6 months. Then I noticed that instead of a blue light on both drives on the front panel, the light for the second drive was pink. In Windows Explorer, I could still open Volume_1, but I could not open Volume_2. So I swapped out the second drive for a new drive, but when I tried formatting the drive, I got the following error:

Hard Drive(s) Formatting Failure(Error Code:112).

I then installed the original drive that was in the DNS-321 into another drive shell, formatted it as NTFS, and ran chkdsk on the drive. I found nothing to indicate that the drive had failed. It seems fine.

I still have the pink light on the front panel representing the second drive (with a new drive in place).

Any suggestions? Does it appear that the interface in the DNS-321 that connects to a second drive is failed?

Thanks very much! 

[gunrunnerjohn]

Reset the box to factory defaults and see if that changes it's mind about the state of the drives.

[Darryl_Gittins]

Thanks very much for the suggestion. I Powered off for 5 minutes, then held the reset for 30 seconds, then tried again to format the drive. It goes to about 3%, then fails with the same error: Hard Drive(s) Formatting Failure(Error Code:112).

I tried the reset button again for 30 seconds, tried again to format, and got the same error.

 

[gunrunnerjohn]

FYI, reset is done with power on.  If you didn't try that, give it a shot.

I'd also verify the drive is error-free by using the disk manufacturer diagnostics in a PC for a full surface scan.

[Darryl_Gittins]

Thanks again - I think it was reset properly because password and other setting were reset. I think you may be right that I could have two bad drives though. I'll run the diagnostics as you say.

thank you very much again for your help!!

[gunrunnerjohn]

Let us know if you figure it out.