Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Lycan]

I've again forwarded your information to my supervisor. I've also requested an update as to the status of this.
I appologize that you were forced to contact the BBB, I hope we can get this fixed for you asap. I'm trying to get this corrected for you asap.

[FearlessG1]

Thanks once again for your assistance Lycan.  I just received the following email from Van:

"Have you forwarded a copy of your receipt? It was not included in the previous shipment.  We need it for accounting purposes."

Pretty pathetic, my response was:

"Van, I am very frustrated at this point.  The last time we talked you said I could expect my rebate check in 7-10 business days (that was on 5/22/08).  That has come and gone and you have been unresponsive to status requests.  Had you asked me for the receipt previously I could have easily provided it to avoid all this.  Your customer service just plain sucks.  I am faxing over the receipt right now.  Anyway you can at least pretend you care about my customer satisfaction for a bit?? "

[FearlessG1]

2 days after requesting a confirmation that my fax was received, I still have yet to receive a response from Van, and so I assume my check still isn't in the mail.  Guess I will email maximumpc and the consumerist to let them know what great customer service Dlink has.

[FearlessG1]

Lycan, think you can put some pressure on customer service for me?  Haven't heard a thing from Van yet.  Thanks Lycan!

[FearlessG1]

UPDATE

After filing a BBB complaint, Van again promised a refund check in 2-3 weeks.  Guess what, its now week 4 and I still have not received a refund check.  The first time he promised a refund he said 7-10 days, second time he promised 2-3 weeks (through the BBB) and 4 weeks later and I still have nothing.  I was 0 for 3 on the router its self, looks like the promised refund is headed in the same direction.

[Matteo]

wow... thats crazy dude.... i am shocked that they would let it go this far.... screw Van and send an email to the HR dept saying that your not pleased with his performance....    its to bad that it has come to this but i think the DIR-655 is the last Dlink thing i buy....  thats to bad...

[Cranium]

Wow...After reading this thread it has me wondering about d-link.  Is this an isolated incident that slipped through the cracks or is this typical from customer service?

Many people who have issues are not vocal about it in the public community like these forums.  So I appreciate FearlessG1 for being vocal and keeping the thread updated with the status.

There are times where personal attention to matters and handholding is the only way to make things right again.  It appears that no-one has yet to do this for FearlessG1.  Someone at d-link should take responsibility for making sure everything is taken care of and keep FearlessG1 updated of each step along the way.

Van is clearly supporting customer dis-service rather than customer service.  This should be reviewed by management and appropriate actions taken.  After all, if this (and other incidents) indicate a trend and gets out to the public, the damage that could be done to d-link would be much worse financially than the inconvenience of spending time to educate an emplyee on how to do thier job better (or worse case replacing an employee).

Good luck FearlessG1....let us know what happens.

[FearlessG1]

**UPDATE**
Firstly, thanks to everyone for their well wishes, I truly hope this whole thing isn't the norm for Dlink, but I can honestly say that I will not be purchasing any more wireless, or managed products from them.  I do have a 5 port gigabit switch i am perfectly happy with.  Also note that the forum techs have been great and responsive for the most part and have helped give Van a jump start a couple times for me to the best of their ability.

The most recent status of this whole thing is this.  Van said he mailed the check on 8/6/08, then later says 8/9/08, but per the usps track and confirm it was mailed out 8/11/08 so.... take what you will from that.  Now some more fun, I asked Van for the track and confirm number since he said it was sent out certified.  He could have checked the number earlier instead of asking me today if I had received my check yet since I contacted the BBB again.  I ask him to check and to provide the tracking number, he does.  According to the tracking number the check was mailed on 8/11/08 and it has been missent.  I called my local post office and they said it was lost in Michigan somewhere and they have no other status to provide.  I asked about how long these things take to get sorted out if they ever do and they said a couple of weeks...  Van, seeing that tracking shows missent tells me that if I don't have the check by Monday, he will cancel it and resend.  The end is finally in sight, here's to hoping the post office can find it and get it delivered before I have to rely on Van to cancel it and resend a new one...

[Lycan]

FearlessG1-
I'm going to lock this topic. You have contact information of people that can help you resolve this issue.
I'm not locking it because I want to cover it up or keep you from talking about it, I'm locking it because it's no longer become productive to the site as a whole.
Please do not take this personally. If you have any questions PM me.

-Lycan.

P.S. I am sorry dude.