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[wael2518]

Dear all

I have DSN-2100-10 xStack storage.

I made shutdown to the device and tried to turn it on again but it doesn't respond. Also I ping to the management port it replies for few minutes then it request times out and then replies again. the device seems like restarting.
I tried to open the management console but it don’t work. I found the following at the browser :
Please wait while the xStack Storage starts up

0 - Processing: Make RAM-disk directory
1 - Processing: Initialize signals
2 - Processing: Setup shared memory segment
3 - Processing: Get hardware info
4 - Processing: Reset 18K
5 - Processing: Open ichar device
6 - Processing: Initialize the system momory and Enable the Buffer Memory
7 - Processing: Create the Buffer memory block device and filesystem
8 - Processing: Run application - mytest2
9 - Processing: Install HACC driver
10 - Processing: Inialize Email Noticiation Thread
11 - Processing: Run application - msm
12 - Processing: Inialize MMSG socket
13 - Processing: Check the emp log file
14 - Processing: Run application - emp
15 - Processing: Skip starting emp -other
16 - Processing: Run application -isnsc
17 - Processing: Run zebra
18 - Processing: Run ripd
19 - Processing: Run application - cmapMain
20 - Processing: Initialize batter manager
21 - Processing: Run applicaiton - cimserver
22 - Processing: Run web server
23 - Processing: Run SSL web server
24 - Processing: Setup the 18K
25 - Processing: Load 18k firmware


The system just hangs here, and does not continue booting

so please i need your help to solve this issue also the device contains backup files that i need.
thanks

[Hayan.kh]

Hey

I have the issue right now !!
any suggestion please.

thanks in advance.

[FurryNutz]

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

[Hayan.kh]

Thank you Mr. FurryNutz for your replying

I think it's very hard to contact with them via phone.

I have to find a solution here or somewhere.

Regards,

[FurryNutz]

What is your region location?

[Hayan.kh]

Sorry,

is that necessary to solve my D-link issue

[FurryNutz]

Please provide the region location so we can identify regional support resources to give to you to make contact with.
This is a business class device which needs to be looked at by the perspective business support section of your regional D-Link support office.
This is beyond forum help at this time.

[Hayan.kh]

Thank you for your efforts

It's Middle East .

[FurryNutz]

I recommend you head over here and phone contact support there:
http://www.dlinkmea.com/site/index.php/site/contactus

If they don't know about this, please ask them where they can direct you to.

Good Luck.