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[colelk]

I bought my router from Office Max (online) on November 7.  When the router arrived, I installed it according to the instructions in the Quick Install Guide, and it worked perfectly.

The next day, the power light was amber instead of blue.  I called tech support and they told me to unplug and replug the power cord, and that worked.

For the next week, I had the same experience with the power being off in the morning, but unplugging/replugging the power cord always made it "wake up."

Two days ago, it stopped connecting to the internet.  I contacted tech support by email this time, and received a prompt reply from Robert Ruiz, who gave me further instructions on resolving a possible conflict between the DIR-655 router and my DSL modem (a 2wire modem).

After some unplugging/replugging of everything, I got the DIR-655 to connect to the internet; I contacted 2wire and followed their instructions for disabling the router portion of the modem and bridging the modem to the router, as well as assigning a public IP (instead of private) to the router.

When logging off for the day, I nudged the router into a better position, and all the lights flickered off.

The next day, I could not get a connection to the internet through the router, and have not been able to since.

I replied to Robert Ruiz's email explaining the situation, but have yet to receive a reply back.

I think the problem is a loose connection inside the box.  (I move my DSL modem around all the time and it doesn't disconnect, so there's no reason why nudging the router would cause the lights to flicker off unless there's a problem inside the box, or a problem with the provided power cord and ethernet cable).

This morning, I hooked everything up from scratch and noted the following about the LEDs:

POWER LED: Flashing amber for about 5 minutes, followed by steady amber.
INTERNET LED: No light
WLAN LED: No light
LAN 1: Steady blue

I think I need to send it in to be repaired or replaced.  I'd be interested to know if anyone else has had a similar experience, and how long it took tech support to get back with you about getting your router fixed.

H/W Version: B1
F/W Version: 2.00NA

[colelk]

Still waiting for response to my email, dated December 1.  Last communication from tech support: November 29.

[davevt31]

Try the support phone number:

To Contact D-Link Tech Support by phone, please call:
1-877-453-5465
24 hours a day, 7 days a week

[colelk]

Thanks, davevt31,

I'll try the phone number again if I haven't heard anything back by Monday (my first experience with tech support was by phone, and the tech support person was very courteous and stayed on the phone with me until I established an internet connection).

[colelk]

The ongoing saga:  On December 7, a tech support rep contacted me by email, saying that I should call (877) 453-5465 and request an RMA number.  On December 8, I called and left a message in the designated voice mailbox for requesting a number; the message stated that I would be contacted within a few business days, I think it  2-3 business days.

I never received a call back, so today, I called again.

This time, menu option 2, for RMA, said "Due to circumstances beyond our control, we are unable to take your call at this time."  There was a tone, then a new menu came up with a new option number for an RMA.  That choice directed me to go on the internet and enter my Case ID # and telephone # at this website: rma.dlink.com or to stay on the line for assistance.

I went to that website, entered my information and got this error message: "The phone number you provided either does not match our records or has not been authorized for an RMA."

So, I called the 1-877 number again and went through the menu items above, staying on the line for assistance.

A tech person came on the line and asked me for all the information I'd given before about my router; he had to check with someone to see if I could get an RMA number.  I was on hold for about 5-10 minutes.  He came back on the line and asked me if I had a pen and paper handy because he was going to give me my RMA number!  Yes, I said, I've got it, so give me that number!  He said, the RMA number is--

And the phone went dead!  Oh, the suspense!  After another 5-10 minutes, he came back on and said, "Here's your RMA number: 18003261603, option 3."  So I said, "Okay, so this is an 800 number, not an RMA number, right?"  He assured me that this number would get me in touch with someone who could issue an RMA number.

So, I called 1-800-326-1603 and picked option 3, which kicked me back to the same tech support number as before!

So, I got a second tech support person on the line, who asked me the same questions about my router--even though they should have all the information in my email to tech support.

After this tech support person was assured to his satisfaction that I did, indeed, qualify for an RMA number, he gave me a new Case ID # and told me to enter it on the website (rma.dlink.com) and that an RMA number would be sent to me by email.  He told me to wait about 5 minutes before trying it, since he had to set up my new Case ID # and it would take awhile.

This time, I received an email with instructions for submitting RMA information through the website; the new Case ID # seems to work, and I'm now going through the steps of submitting my proof of purchase, shipping address and so forth at the website.

Hopefully, before too much longer, I'll have a working router--fingers crossed!

[colingillie]

It seems that there is an inherent design problem with the DIR-655 that causes it to loose connectivity on a regular basis once it has been running for a week or so. I have been in contact with Tech support 4 times over the last 2 months regarding dropped Internet connections and each time it was fixed OK for about a week and then back to the same problem. Google it and you will see a multitude of users with the same problem. I am leaning towards buying a different router even though the DIR-655 is good when the problem is not present.

[colelk]

Thanks, colingillie.  Wish I'd found this forum before I bought the DIR-655.  It was on sale at Office Max for a good price, but I'd rather pay more for something that actually works.  And, when you add in shipping costs for sending it back for repairs and/or replacement, it's not really a good price after all.  Well, live and learn, as they say.

[colingillie]

Wouldn't be even better if D-Link would own up to this fail ???ing and actually do something positive or remove the Product if they cannot fix the problem.

[Marina]

I'm taking mine back tomorrow.  Too many issues.  But what router can I get that will handle both g and n (1 3 year old macbook, 1 5 year old Toshiba tablet, and a 1 month old Asus along with XBox), and has a strong signal to go through the walls of our old house?  I like this forum - is there another D-Link that is worth the time and effort to configure properly?  What other forums should I peruse?

[colelk]

Wouldn't be even better if D-Link would own up to this fail ???ing and actually do something positive or remove the Product if they cannot fix the problem.

I agree.  That would be the responsible thing to do, from a business standpoint, to own up to the problem, recall all of them, and give us replacements.  It would also create good will among those of us who've put up with this router.  A company can't retain customers or attract new ones by delivering shoddy merchandise and poor customer service.  I've told a lot--a whole lot--of people about my trouble with D-Link.  It's a funny story for the Christmas party circuit, but I'll bet no one I've told the story to would ever, ever buy from this company.  Everybody I've talked to says I should have bought Netgear.

[colingillie]

I am beginning to think the same. Maybe D-Link does not bother to moderate this forum as I expected some meaningful input from them by now. Maybe we should be considering a class action lawsuit if they are totally ignoring this major problem!!!!

[ryan200]

do you have a different cat 5 cable to use from the modem to the wan port of the router, i wana say this router if it looses connection to the modem it reboots itself.

[colingillie]

I have already tried a different Cat 5 cable with no effect, but whatever I try makes no diffence. I previously had a linksys b/g router that ran perfectly with maybe the need to reboot every 6 months or so,
not 4 or 5 times or more a week.

[kilgore]

Im sorry if Im doing this wrong. I have no intention of screwing up the topic but I have been jumping around for 30 mins trying to figure out how to post something!
Lately I have noticed something odd in my settings.
On the deviceinfo page Im showing class b addresses? I dont remember this.
MY ip address (WAN) is 24.125.20.210
My normal lan addresses are of course 192.168.0.1 etc...up to 199.
But in the section called WAN I get this

DHCP Client
QoS Engine : Active
Cable Status :Connected
Network Status :Established
Connection Up Time :0 Day 2 Hour 50 Min 47 Sec
MAC Address :00:13:72:0E:44:F4
IP Address :172.27.35.54
Subnet Mask :255.255.255.0
Default Gateway :172.27.35.1
Primary DNS Server :172.27.35.1
Secondary DNS Server :0.0.0.0 ARENT THESE ClASS B'S strange??? Have they always been there. I recenlty hooked up an OOMA system(voip) could that have caused it. When Im using map type programs it shows me in the middle of Atlantic Ocean..near Ivory coast!!(I live in VA)
I am using a Ubuntu desktop for main server with a windows 7. and a dlink 655. Thanks and I apologize if I went about this wrong.

[FurryNutz]

The 172 addresses your seeing are coming from the modem or router that your 655 is connected too. What ISP modem services do you have? DSL or Cable? Some modems have internal routers included and will only pass a private IP address to the 655 router on the WAN side. These routers in the modems can be turned off and put into a Bridge or Transparent modem. In effect, shutting off the modems router, and then the modem passes along a 2 character IP address (##.###.###.###) to the WAN side of the 655 router. This can effect how some applications and games connect to services on the Internet.

FYI when you post a subject, it's ok to post a new subject in the main forum so that it gets more visibility and the subject will keep the same information. Let us know if you need more information.