Other then this posting, I have talked to a live support @ DLINK and I too feel that information or details on why you might have come to the conclusion for what might be keeping someone from using your product. Back in December of 2007 I bought this product and had connection issue myself. The tech support was telling me all kinds of steps and none of them worked. I myself researched for months before I found the issues. The issue lay within the wireless router WEP, which wasn't on at the time, and was never mention that it had to be on, and that the crytion keys needed to be entered to communcate. But no where did it mention that this was a MUST! In the future, I think it would benfit DLINK support and/or poster to give some reason for things such as this above. Detail and reason to information is a big help. Don't think that everyone out there are computer salvy as yourself.