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Author Topic: Random Disconnections  (Read 15393 times)

cm@dlink

  • Guest
Random Disconnections
« on: October 21, 2008, 03:22:19 PM »

im getting dissconected from the internert for like two seconds at random times, it will disconnect then reconnect within seconds, i'm using a wired connection and theres another computer on the network that uses and wireless connection.  when i plug my internet directly into my computer i have no problems at all, only when i connect through the router. any ideas?
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Bipper

  • Level 1 Member
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  • Posts: 1
Re: Random Disconnections
« Reply #1 on: October 22, 2008, 12:49:23 AM »

im getting dissconected from the internert for like two seconds at random times, it will disconnect then reconnect within seconds, i'm using a wired connection and theres another computer on the network that uses and wireless connection.  when i plug my internet directly into my computer i have no problems at all, only when i connect through the router. any ideas?

I have the exact same issue to the letter as you, it will be interesting to see if there are others out there will the same issue and if a fix/solution will become available. I am currently running Hardware Version: A2 & Firmware Version: 1.21 ???
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wannaplay

  • Level 2 Member
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  • Posts: 28
Re: Random Disconnections
« Reply #2 on: October 22, 2008, 04:23:01 AM »

I had the same problem just a couple of days a go. My problem was due to windows silverlight. To correct the problem i uninstalled version 1 and intalled version 2 and everything seems to be working great now. Windows XP BTW.
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RussellM

  • Level 2 Member
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  • Posts: 51
    • D-Link Technical Support
Re: Random Disconnections
« Reply #3 on: October 22, 2008, 11:18:48 AM »

Hey guys,

Well, to give a better answer to your problems I would need to ask a lot of questions. Before I get into all of that lets start with this, did it work fine just a few days ago and the problem just now is starting to occur? If that's the case you may just want to perform a system restore back a few days ago.

If that doesn't work;
-Try a different port on the router.
-Try a different network cable.
-Connect your wireless computer directly to the router and see if you have the same problems.
-Re-install network card.
-Test it out in Safe Mode /networking. If it works, then you have some type of software-related confict on your computer. If it doesn't you might need to reset the router if one of the above steps didn't work.

Best of Luck,

Russell
« Last Edit: October 22, 2008, 11:20:39 AM by RussellM »
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cm@dlink

  • Guest
Re: Random Disconnections
« Reply #4 on: October 22, 2008, 01:28:14 PM »

k thanks i'll try those out and i'll post how it goes.
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chaicka

  • Level 2 Member
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  • Posts: 87
Re: Random Disconnections
« Reply #5 on: October 23, 2008, 05:17:07 AM »

I have the exact same issue to the letter as you, it will be interesting to see if there are others out there will the same issue and if a fix/solution will become available. I am currently running Hardware Version: A2 & Firmware Version: 1.21 ???


You are using the v1.21 with securespot firmware? Tried the v1.21 non-securespot firmware yet?
For me, revert back to v1.20, then confirm no issue, upgrade to v1.21 non-securespot firmware works fine, been running for >1 weeks now, stable.

The v1.21 with securespot simply cannot work for a handful of us in Singapore who tried all means, just keep getting the issue. All of us run with the non-securespot firmware and works fine.

Here is the non-securespot firmware:
ftp://ftp.dlink.com/Gateway/dir655/Firmware/dir655_firmware_121_no_securespot.zip
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crosenblum

  • Guest
Re: Random Disconnections
« Reply #6 on: November 12, 2008, 10:41:37 PM »

I am having the same problems, internet going off for no reason...

Just out of curiousity, are your router's hot to the touch, when this happens?

Not sure if it's a settings, cable, firmware or overheating issue.
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Lycan

  • Administrator
  • Level 15 Member
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  • Posts: 5335
Re: Random Disconnections
« Reply #7 on: November 13, 2008, 01:52:16 PM »

What makes you guys believe that the router is dosconnecting from the internet?
I've seen what your descibing on another thread but it was DNS related.
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tielvej

  • Guest
Re: Random Disconnections
« Reply #8 on: November 15, 2008, 03:56:43 PM »

i get random disconnects after a day or two after resetting router. Turned off wireless still does it. Trying to play ps3 cant get 1 full game in most of the time. both ps3 and pc disconnect at the same time doesnt matter if one is off or not.
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EddieZ

  • Level 10 Member
  • *****
  • Posts: 2494
Re: Random Disconnections
« Reply #9 on: November 16, 2008, 04:28:11 AM »

Not trying to discard any problems you guys have, but random disconnections can have several reasons. Channels chosen (automatic is not always the best option to go for), neighbouring channels, a client with spyware or a wireless NIC with inappropriate settings ect. So in order to solve these generic "random disconnects" you need to look at the whole chain.
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DIR-655 H/W: A2 FW: 1.33

tielvej

  • Guest
Re: Random Disconnections
« Reply #10 on: November 17, 2008, 02:59:42 PM »

So where to start looking at the whole chain and selecting channels. Would a different router be an answer?
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EddieZ

  • Level 10 Member
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  • Posts: 2494
Re: Random Disconnections
« Reply #11 on: November 17, 2008, 03:52:16 PM »

A different router would be my last resort. Can you confirm that the Internet connection in de modem get's offline or does it really concern your wireless connection or is a wired connection also disconnected from
the Internet?

PS: don't try them all at once. Try one, try for a while and when it does not improve, move on to the next option.  8)

Wireless:
-Try different channels (start at 1, etc)
-Use laptop to spot other neighbouring wifi networks and see what channels they're on (you can even use a tool like Wireshark)
- Check wireless driver on laptop/wireless client (newer one)
- Isolate the wireles device that's disconnection (take all others offline)

Network:
- Turn off all safety features (WEP, AES etc) on router and see if that is improving connection
- Turn off firewall on DIR655
- Check internal network with : no double NAT or double DHCP (in other words: do modem ánd router use DHCP and Network Address Translating? If so, this can cause serious problems)
- Assign static IP to DIR655
- Set connection speed to fixed 100 Mbit
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DIR-655 H/W: A2 FW: 1.33

tielvej

  • Guest
Re: Random Disconnections
« Reply #12 on: November 18, 2008, 06:37:48 PM »

I've disabled wireless but im not sure where to find static ip. I have noticed now that after i change settings and reboot once i cant save any other changes without restoring to factory. Any reason for this or could it be part of the problem?
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EddieZ

  • Level 10 Member
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  • Posts: 2494
Re: Random Disconnections
« Reply #13 on: November 19, 2008, 12:58:17 AM »

I've disabled wireless but im not sure where to find static ip. I have noticed now that after i change settings and reboot once i cant save any other changes without restoring to factory. Any reason for this or could it be part of the problem?

There is a reason for including a manual in the package... :-\

http://192.168.0.1/Basic/WAN.shtml

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DIR-655 H/W: A2 FW: 1.33

tielvej

  • Guest
Re: Random Disconnections
« Reply #14 on: November 19, 2008, 02:32:14 PM »

 Still it wont let me change to static it says invalid wan when i try to save. Router still reboots while trying to save anything anyways.
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