Ryder,
So it is ridiculous behavior to say that D-Link refused to listen to customers so as customers we found another solution that works for us? The fact of the matter is that D-Link broke functionality of their product that many of us relied on then left us holding the bag for a product that no longer worked for us.
If D-Link had not broken the “all”/anonymous permissions I would still be a happy user and I am sure there would be many more happy users.
"I do find it very counter-productive though to have someone who has bought a Dlink unit, and then come here for help, to be told to buy another brand, or build their own unit. Or to listen to someone sound off about not liking the Dlink gear and not being a customer anymore. That is ridiculous behavior in a help forum and should not be tolerated."
Jordiboy,
Yes, I do find that ridiculous, what makes them think that Dlink is not listening to their customers? Is it because they have not gotten their problem resolved as quickly as they wanted? What makes them say "many of us", how many is there? I know I would like the feature back too, but it's not a deal-breaker for me. And I don't see huge amounts of people on here with the same complaint. Maybe there are some, maybe 10, or 50, or 100, but that is a small amount compared to the tens of thousands of units Dlink has sold. And what makes them think that Dlink is not working on the problem? Maybe they are having a hard time solving it, or they just don't have the resources available to do it right now?
But, the part I really find ridiculous is where a few people come to the forum of the company that makes the unit to tell everyone that Dlink doesn't care about their customers. And that they break things and leave customers holding the bag, and that the people have found a unit to do the job they want and it is far better than the Dlink unit, and that they are no longer customers of Dlink. If those people are no longer customers, why are they still haunting the Dlink forums? Are they founding members of the B-W-C Club? Why not take that stuff to the forum for the hardware that is suitable for their needs, they would appreciate that kind of stuff there, right? Tell the world that Dlink is a big bad company at that forum, tell them there that they are no longer a customer of Dlink products. They would not do this in a retail store and expect to get away with it, without being asked to leave the store, or being ejected from it, so why do it here?
These forums are to help folks with problems, to find solutions to what they need to know and in general, to be a help to others that own Dlink products. Telling people that Dlink doesn't care about them, that their products are broken and won't be fixed and telling them that they are a former customer, none of that is any help in any way to others. If they owned the store they would not let people run down their store and their products while standing in their store, so why do they expect to do it with impunity here? Is it because the Net offers them an opportunity to berate a place of business while being anonymous, so they can't be physically thrown out? Probably.
So that Jordiboy, is what I find ridiculous. The fact that they and others can post in Dlink's own forum, telling the world what a bad company Dlink is, how they don't care about anyone and how other companies make better products. Doing something that they wouldn't do in the real world because they would know that it would not be allowed to happen. They should thank Dlink for letting them express their opinions freely, a lesser company would have the posts pulled and their membership yanked. Dlink must feel they can take the criticism, that they have big shoulders or something. I personally would have this form of abuse banned completely, it doesn't make for a helpful atmosphere at all.
Just my 2 cents.
Ryder
Author
Topic: Permissions for "all"/anonymous (Read 82932 times)