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[Nicole Smith]

Hi, everyone my name is Nicole Smith, iam in charge of International Digital Distribution Rights for viewing movies,music.  Our company as all you  may know is already taking place in Microsoft's XBOX 360 & Sony's PS3 introducing people to download the full game into their hard drive. This is due to the fact that there are companies like Gamestop & Ebay Games. who sell a new game for $60.00 new & a used game for $55.00 & will buy your game only for $15.00 or $20.00  Max.


I personally myself bought 5 DGL-4500 Router for my shop to show my costumers. Streaming online at 300MBPS via the DGL-4500 and whether is streaming through their laptop, xbox 360 or Sony ps3.  and i have found out that there seem to be a problem with the router and firmware 1.15 . after a couple of hours of streaming a movie from the laptop, to the sony ps3 or xbox 360.  the router automatically resets itself. off & on. ive noticed this happens when the routers have more than 5 hours turn on.  after the first reset then it comes to a point where the router turns itself off, and dosent turn on. unless i unplug it & let it cool for 30 mints or 1 hour.

This is becoming a real pain. Ive tested all the router 5 DGL-4500 router i bought and upgraded to firmware 1.15 and they all are doing the same thing. this seems to be a firmware problem. ive also been reading through all the forums, and see that many people have the similar problem as i have after upgrading from firmware 1.02 to firmware 1.15.


P.S

this has become a really big problem for me, because when i have a costumer in the store, streaming a movie, or playing over xbox live or playstation network, the router automatically resets itself off, and then on. and then 10 mints later the router turns off and i have unplug it & wait 30 mints to 1 hour to turn it back on.

Ive tried with different router & everything works fine, but since i paid $1,000.00 for the 5 DGL-4500 routers . i would like to use these routers instead. Im familiar with modem, routers & i know everything about the setup.

P.S.S

Anyone that helps out, will be gratefully appreciated.

thank you and god bless


----------------- THIS ARE MY SETTINGS.


Wireless 5GHZ .802.11 N Only
enable auto channel scan- on
Transmission Rate- Best Automatic
Channel Width-Auto 20/40 MHZ

WPA PERSONAL
WPA2 ONLY
AES

Enabled SPI-OFF
NAT - UDP & TCP - Both are EndPoint Independent
Enabled Anti Spoof Checking- ON


Enabled WAN pin respond - ON
Enabled Multicast stream - ON


Note ive tested out all 5 DGL-4500 and when the router has more than 5 hours on . it resets itself. and then after  10 more mints it turns itself off. i have no problem with anything else. In my store i have Air condition so the router have space, room, and enough vent .  What i think is happening. is that the routers after 5 that after being used, with any heavy or no load, automatic resets them self.


Running only 1 laptop at the store to stream media over PS3 & or XBOX 360.  and i have the both Consoles Hard Wire with Cable.

Ive tried calling tech support, but it just a waste of time.

thank you once again.

[Reinvented]

Set it down to 2.4 GHz, and see if you can achieve the 300 Mbps as well, and if you can maintain a connection.  You don't necessarily REQUIRE the 5 Ghz band.

Also, since you are running all 5 routers, I'm going to assume that you are using them all within a very short distance of eachother.  Keep in mind, channels do overlap.  Especially in the 5GHz range, and even more-so in the 2.4 GHz. 

I suggest you get unique SSID's for all, and use channels 1, 6, or 11.  Do not enable auto channel scan.  As not all work best in trying to achieve 300 Mbps. 

Make sure there are no cordless phones around, which can put more strain on the routers to have to retransmit, or even require more power.

Also, it helps if the routers are standing up right in a position.  And the antennas, are pointed in a nice neat fashion.  http://support.dlink.com/faq/view.asp?prod_id=2539&question=DIR-655+antenna

It's for the DIR-655, but the antenna placement works well. 

You do not need to enable WAN Ping Respond, period. 

In Advanced Wireless, you can even lower the RTS/Fragmentation Thresholds to 2100, and beacon period to 80.  See if it helps.

Also, it would be best if you didn't use all 5 in the same place.  It's not necessary.  And can easily be done with 1 router, and less headaches.  Having so many wireless devices is BAD, and will cause nothing but problems.

[Nicole Smith]

Hi thank you for your response, but i have tried in 2.4GHZ  & 5 GHZ, and it still happens.  No im not running 5 routers, i have said i have  5 of these routers, and i have tested with all of them. since i have one in my home, 1 in my business. 1 in my vacation house, 1 in my dad's business. and i have tested all 5 routers, and all seem to be doing the same thing.

i have tried putting it in channel 1, 6 and 11. and still the same things happens .

i also have the router standing up vertically .

i read somewhere in another forum about lowering  the RTS/Fragmentation Thresholds to 2100, and beacon period to 80.  and it doesn't work.

i have the wan pin respond is for the consoles, so there wont be any lag. when people are testing or hosting online games.

p.S

any other help would be handy. thank u

Set it down to 2.4 GHz, and see if you can achieve the 300 Mbps as well, and if you can maintain a connection.  You don't necessarily REQUIRE the 5 Ghz band.

Also, since you are running all 5 routers, I'm going to assume that you are using them all within a very short distance of eachother.  Keep in mind, channels do overlap.  Especially in the 5GHz range, and even more-so in the 2.4 GHz. 

I suggest you get unique SSID's for all, and use channels 1, 6, or 11.  Do not enable auto channel scan.  As not all work best in trying to achieve 300 Mbps. 

Make sure there are no cordless phones around, which can put more strain on the routers to have to retransmit, or even require more power.

Also, it helps if the routers are standing up right in a position.  And the antennas, are pointed in a nice neat fashion.  http://support.dlink.com/faq/view.asp?prod_id=2539&question=DIR-655+antenna

It's for the DIR-655, but the antenna placement works well. 

You do not need to enable WAN Ping Respond, period. 

In Advanced Wireless, you can even lower the RTS/Fragmentation Thresholds to 2100, and beacon period to 80.  See if it helps.

Also, it would be best if you didn't use all 5 in the same place.  It's not necessary.  And can easily be done with 1 router, and less headaches.  Having so many wireless devices is BAD, and will cause nothing but problems.

[anon]

welcome to the club.

members can be found here---> http://forums.dlink.com/index.php?topic=3099.0

[Reinvented]

The WAN ping respond, as I understand it is only so the router doesn't respond to pings outside of your network.  So, you can turn it off as it's pretty much useless.

Do you have WISH enabled?  If it's on, you need to have all three checked, and it should help. 

If you also have GameFuel on, you should turn it off.  If you aren't playing games on XBL, then you can definitely shut it off as it serves no purpose.  It'll only slow down the streaming, as the games of course will take higher priority. 

Also, another thing is how you are plugging in your router (ie power).  I only ask this because it could have problems with the sockets, and I always recommend putting special devices, and power sensitive ones on a power strip to avoid any problems, and even voltage ripples. 

[Nicole Smith]

My Sockets are fine, and the wires running through my house are providing the correct voltage . i've had tech come over my house, and my company and everything is fine. on the wires from the power source in my business & house.

I have to have ping enabled, because i have some customer who come into my business, and they send out ping, and also when hosting on xbox live or playstation network, its best to have wan pin enabled, so others can reach you when you are hosting a game.

yes i have wish enabled, and all 3 are checked. i dont think gamefuel has to do with my router reseting & power off.

P.S

My problems is not with games, or anything like that. my problem is that the router resets itself after 5 hours and then after it resets itself in like 20 mints it turns itself off, and i have to unplug it and leave it unplug until it cools down for 30 mints to 1 hour.

The WAN ping respond, as I understand it is only so the router doesn't respond to pings outside of your network.  So, you can turn it off as it's pretty much useless.

Do you have WISH enabled?  If it's on, you need to have all three checked, and it should help. 

If you also have GameFuel on, you should turn it off.  If you aren't playing games on XBL, then you can definitely shut it off as it serves no purpose.  It'll only slow down the streaming, as the games of course will take higher priority. 

Also, another thing is how you are plugging in your router (ie power).  I only ask this because it could have problems with the sockets, and I always recommend putting special devices, and power sensitive ones on a power strip to avoid any problems, and even voltage ripples. 

[shpankey]

Do NOT turn off WAN Ping respond. As you say, if you're playing (especially hosting) games online that is a must for others to be able to ping your server (xbox).

Anyhow, turn off the multistreaming, that for sure isn't needed. Turn off SPI as it causes issues and isn't needed either.

Reading the rest of your response, have you tried what fixed mine? I know it sounds weird, but I would try re-flashing the firmware (at least on one of them as a test). Make sure you unplug everything except the power cable and the cable that connects to your PC you're flashing from. Since you're on 1.15 already, you can save out your configuration first and after the re-flash, reload it. Takes all of 2 minutes and it fixed all of my problems I was having.

Leave WISH on, but turn off Gamefuel as that does overlap with WISH. I play games online too and find that I prefer WISH anyhow.

[arod]

Nicole Smith,

Do you have DHCP reservation enabled for all your devices on the network?  Let's see how we can isolate what's causing disconnections every 5 hours.. Is it only when you're streaming media when you notice the disconnects or is it while you're surfing the web as well? When it happens does the router go through a power cycle or does it stay on and you just lose connection off and on? Who is your ISP?

[Nicole Smith]

Thank you for your response, i knew i had to leave the pin enabled, because some of my clients sometimes, try to host games. i have SPI off, and UDP & TCP all both to endpoint independent , i have gamefuel and multicast streaming on, my clients haven't reported any problems when gamefuel or multicast streaming is on. so ill just leave them like that. My main concern is the router resetting and turning off.   

P.S

i already tried re-flashing with the same bin, and still having same problems. ive tried doing this on the 5 units of the DGL-4500 that i own.

thanks for the other tips, i will sugest them to my brother since he always plays online.

Do NOT turn off WAN Ping respond. As you say, if you're playing (especially hosting) games online that is a must for others to be able to ping your server (xbox).

Anyhow, turn off the multistreaming, that for sure isn't needed. Turn off SPI as it causes issues and isn't needed either.

Reading the rest of your response, have you tried what fixed mine? I know it sounds weird, but I would try re-flashing the firmware (at least on one of them as a test). Make sure you unplug everything except the power cable and the cable that connects to your PC you're flashing from. Since you're on 1.15 already, you can save out your configuration first and after the re-flash, reload it. Takes all of 2 minutes and it fixed all of my problems I was having.

Leave WISH on, but turn off Gamefuel as that does overlap with WISH. I play games online too and find that I prefer WISH anyhow.

[Nicole Smith]

RU-FI-OH

yes i have DHCP reservation on all my devices that are on the network. This happens when even when im not streaming, it also happens when im streaming movies, when im downloading, when im surfing the web, or when my customer are playing online games, this also has happened when no one is using the router, so to my knowledge if someone stays with their DGL-4500 router on for 5 to 10 hours, i think it might be a bin problem with firmware 1.15. i never had any problems with firmware 1.02

the only thing that could come to my mind, is that the router is overheating. that's why it shuts down. ect.

after the router has 5 or 10 hours, the router automatically resets itself, through a power cycle, then 20 mints later, the router powers off completely. and i have to unplug it from the power cord, and let it cool of for 30 mints to 1 hour.   My ISP, is Verizon

Nicole Smith,

Do you have DHCP reservation enabled for all your devices on the network?  Let's see how we can isolate what's causing disconnections every 5 hours.. Is it only when you're streaming media when you notice the disconnects or is it while you're surfing the web as well? When it happens does the router go through a power cycle or does it stay on and you just lose connection off and on? Who is your ISP?

[shpankey]

Well, you should pick between WISH or Gamefuel then. I see you have both on. I've heard that they overlap and you shouldn't use them both. Though maybe Lycas or Ru-FI-Oh can confirm or deny that.

Also, since you think it may be overheating, try setting it up sideways in the vertical position.

Also, if you don't know for sure you're using multistreaming, then you're not. (it's doubtfull you are) and turning this off will relieve the CPU from it, making it run easier with less heat. Turn it off.

[Nicole Smith]

Sorry but i said in my second post, that i have it vertical already, it seems you did not read post from the start.

i see that wish and gamefuel are both enabled on firmware 1.15 can i dont think that  having wish and gamefuel  might cause the router to overlap, because i have no wish rules.. ive read lots of forums, and never heard about this,  if Lycas and Ru-FI-OH. can confirm it or not. thanks

ive tried turning of multistreaming and still nothing.

Well, you should pick between WISH or Gamefuel then. I see you have both on. I've heard that they overlap and you shouldn't use them both. Though maybe Lycas or Ru-FI-Oh can confirm or deny that.

Also, since you think it may be overheating, try setting it up sideways in the vertical position.

Also, if you don't know for sure you're using multistreaming, then you're not. (it's doubtfull you are) and turning this off will relieve the CPU from it, making it run easier with less heat. Turn it off.

[gshaghoian]

Lycan or Ru-fi-oh:

I know that it's not a possibility to downgrade from 1.15 via the Tools > Firmware section of the web-based configuration.

If you crash reset the router - so you can only access the Firmware Upgrade Page, can you load an older version from there? If not, why?

[shpankey]

Sorry but i said in my second post, that i have it vertical already, it seems you did not read post from the start.

i see that wish and gamefuel are both enabled on firmware 1.15 can i dont think that  having wish and gamefuel  might cause the router to overlap, because i have no wish rules.. ive read lots of forums, and never heard about this,  if Lycas and Ru-FI-OH. can confirm it or not. thanks

ive tried turning of multistreaming and still nothing.

sorry, i wasn't meaning anything in any kind of negative way. just trying to help. i did miss you saying you already had it vertical, so sorry about that.

hopefully Lycas can get to the bottom of your problems. good luck.

[Nicole Smith]

its cool, don't worry about it. any help is thankful ... so thanks for trying.  yea you must have mist it. lol

sorry, i wasn't meaning anything in any kind of negative way. just trying to help. i did miss you saying you already had it vertical, so sorry about that.

hopefully Lycas can get to the bottom of your problems. good luck.