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Author Topic: Connected but Internet Drops Off  (Read 4744 times)

curtswanson

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Connected but Internet Drops Off
« on: February 24, 2011, 12:03:48 PM »

I have the A1 version. I originally bought it and used it for a few months. I was very disappointed with the performance and went back to my Linksys WRT54G (running DD-WRT).

I recently decided to try it again. I upgraded to firmware 1.13. It worked pretty well for a week or so but now I am considering going back to my Linksys again. I keep losing my internet connectivity. The signal can be strong but internet becomes unavailable. Sometimes, just waiting it out works. Sometimes, disconnecting and re-connecting works. Sometimes, a reboot of the router works. Sometimes, nothing seems to work until it is good and ready to work. Sometimes, I cannot access the internet on my computer but my girlfriend still can. Sometimes, neither of us can connect.

I want to use it because I want the wireless-N speed to transfer files to my media center (and I paid a lot of money for it!) but the aggravation is getting to be too much.

There seems to be some correlation between visibility of my neighbors' networks and the connectivity issues but I could not swear to that. This is amazing to me because my neighbors are pretty far away and I can barely get the DIR-825 signal from my basement to my second floor.

Before I unplug it for good, I thought I would check out the forum for any advice. Thanks in advance.
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FurryNutz

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Re: Connected but Internet Drops Off
« Reply #1 on: February 24, 2011, 12:34:50 PM »

How are you connecting to the router? Wired or Wireless?
What wireless devices are you connecting to the router?
What wireless modes are you using?
Any Cordless house phones in the house?
What ISP service do you have? DSL or Cable?

Does the Wired connection loose the connection as well.
I recommend trying Single mode G or N or mixed G and N to test. A and B are not need much. However you could try those modes as well and see.

Might try changing the channel from Auto to 11 and work your way down to 1 and see if this helps any.

Turn off ALL wireless and cordless devices accept one device to test to see if the connection remains stable. Then turn on the next one. Possible other devices could be causing an issue. This might help narrow down and troubleshoot. Turn off all Wireless devices and connect one wired PC and test.

Make sure any laptops have there wireless card drivers updated as well.

Let us know how it goes.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

curtswanson

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Re: Connected but Internet Drops Off
« Reply #2 on: February 24, 2011, 01:12:16 PM »

Thanks for the quick response. Answers...
How are you connecting to the router? Wired or Wireless? Wireless.
What wireless devices are you connecting to the router? 2 laptops, 2 kindles (wireless is usually turned off), 1 Tivo, 1 WD TV Live Hub Media Center (wired to D-Link DAP 1522 wireless bridge)
What wireless modes are you using? the D-Link DAP-1522 is using N, all other devices are using G. If I take my laptop downstairs, I can use N but the N signal doesn't sustain well on the second floor (router is in the basement).
Any Cordless house phones in the house? No
What ISP service do you have? DSL or Cable? Cable

Does the Wired connection loose the connection as well. I have a NAS drive wired but I have only had my computer wired during the installation of the router. I haven't noticed any problems.
I recommend trying Single mode G or N or mixed G and N to test. A and B are not need much. However you could try those modes as well and see. I am using dual bands, the 2.4 GHz is G only and I have tried it at channel 6 and 11 so far with problems on both channels. The 5 Ghz is N only and using channel 40. I haven't noticed the problem with the N. I had my laptop downstairs for 3-4 weeks without issue. Now I have it upstairs and the issue with N is the signal cannot be maintained.

Might try changing the channel from Auto to 11 and work your way down to 1 and see if this helps any. I will try this over the next couple of days.

Turn off ALL wireless and cordless devices accept one device to test to see if the connection remains stable. Then turn on the next one. Possible other devices could be causing an issue. This might help narrow down and troubleshoot. Turn off all Wireless devices and connect one wired PC and test. I will try this over the next couple of days.

Make sure any laptops have there wireless card drivers updated as well. They are updated.
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FurryNutz

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Re: Connected but Internet Drops Off
« Reply #3 on: February 24, 2011, 01:24:51 PM »

I recommend trying Single mode G or N or mixed G and N to test. A and B are not need much. However you could try those modes as well and see. I am using dual bands, the 2.4 GHz is G only and I have tried it at channel 6 and 11 so far with problems on both channels. The 5 Ghz is N only and using channel 40. I haven't noticed the problem with the N. I had my laptop downstairs for 3-4 weeks without issue. Now I have it upstairs and the issue with N is the signal cannot be maintained. This seems like this problem might be related to placement of the router. How far away is the router in relation to upstairs or where ever you have the router placed. By your description here, it seems to be that this is a WiFi issue and placement. FYI, 5Ghz works best in line of site and or maybe one wall away say in the next room. Walls, floors and obstructions can effect how the 5Ghz band works since it's such a high frequency, it's susceptible to those items. It's the nature of the beast when it comes to 5Ghz, all routers suffer this. I'm also wondering about the building materials in the house that might effect radio signals as well. I would test the following, Single mode G at 2.4Ghz only for all devices and see how it goes. Turn off 5Ghz in mean time. After that I would place the router upstairs if it's possible or in a more centrally located place and do some testing there as well. Again try Single mode G, then switch to N at 2.4Ghz and test. If your able to move the router, test the 5Ghz after the move.

As your testing the Wireless, see if you can connect your LT or your girlfriends wired to the router so you can check the wired connection. I presume the wired will be stable here.

Keep us posted. Hope we can help figure it out.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

pcjunky

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Re: Connected but Internet Drops Off
« Reply #4 on: February 25, 2011, 09:37:29 AM »

Have you run inSSIDer from metageek.net to see the channels being used by other routers in your area?

Maybe try setting a fixed channel and make sure channel width is set to auto 20/40. 

Also check the wifi status on the router to see the connection strength/speed of your devices.  It's harder to stay connected to a weak signal.

See if you can play around with the router location or the direction of the antennas.  Unfortunately you'll get better reception on the same floor as the router or in the room directly above or below the router.   
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