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Author Topic: Unable to connect to remote administration  (Read 9225 times)

bradgillies

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Unable to connect to remote administration
« on: March 25, 2011, 05:15:23 AM »

As far as I can tell I have the router configured for remote admin from the web outside the network however I cannot establish a connection with the router.

Other than adding the check mark and selecting a port are there any other considerations for remote admin?

Config from within the LAN is fine.
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FurryNutz

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Re: Unable to connect to remote administration
« Reply #1 on: March 25, 2011, 06:54:29 AM »

How are you typing in the address URL into the browser?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

bradgillies

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Re: Unable to connect to remote administration
« Reply #2 on: March 25, 2011, 10:14:57 AM »

Http://my.ip:8080

The port iis set to 8080 on the router.  This worked on my old router just fine.

Brad
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bradgillies

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Re: Unable to connect to remote administration
« Reply #3 on: March 25, 2011, 10:18:02 AM »

here is the response from the router the browser receives.

Technical Information (for support personnel)
Error Code 10061: Connection refused
Background: The server you are attempting to access has refused the connection with the gateway. This usually results from trying to connect to a service that is inactive on the server.
Date: 3/25/2011 5:16:16 PM
Server: Removed by me for security reasons
Source: Remote server
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FurryNutz

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Re: Unable to connect to remote administration
« Reply #4 on: March 25, 2011, 11:35:30 AM »

What ISP modem do you have? DSL or cable?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

bradgillies

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Re: Unable to connect to remote administration
« Reply #5 on: March 29, 2011, 03:53:47 AM »

Cable.  and as I said earlier with my old dlink router there was no issue connecting.
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FurryNutz

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Re: Unable to connect to remote administration
« Reply #6 on: March 29, 2011, 07:48:47 AM »

You may need to check the firewall settings, try using endpoint independent for both TCP and UDP.
Could try putting in a QoS rule. Or turning off Qos.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Hard Harry

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Re: Unable to connect to remote administration
« Reply #7 on: March 29, 2011, 10:17:21 AM »

Wasn't there something discussed with needing to change your password on either your admin account or user account? Seems they can't be the same if your trying to log in remotly. Can you atleast see the login screen?
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FurryNutz

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Re: Unable to connect to remote administration
« Reply #8 on: March 29, 2011, 10:33:36 AM »

Ya, now that you mention that...there was something regarding admin and user account PWs need to be different.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Hard Harry

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Re: Unable to connect to remote administration
« Reply #9 on: March 29, 2011, 01:32:10 PM »

Yea I thought so. Link to the thread here.

SAME ISSUE here - but someone already SOLVED this on this forum:

RESOLUTION:
The problem is that you have the same ADMIN password as your USER password.
For some reason, this particular model/firmware of D-link router does not want you to use the same password for both the Admin and User.

That doesn't explain why he wouldn't be able to access the log in page though. The remote location, is it a buisness? Or are you testing from inside your LAN? If so, try from a outside location, direct to a modem. As far as I know, no ISP blocks 8080. More info on that fact discussed here.
« Last Edit: March 29, 2011, 01:41:24 PM by Hard Harry »
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bradgillies

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Re: Unable to connect to remote administration
« Reply #10 on: April 06, 2011, 03:43:02 AM »

You I cannot access the login screen at all.  I am outside the lan trying to access the router.  As I stated I could access my old one in exactly the same fashion with no issues.
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Hard Harry

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Re: Unable to connect to remote administration
« Reply #11 on: April 08, 2011, 08:55:15 PM »

1. Bypass all routers if possible on the client side. Also try disabling any firewalls or AV software you can.
2. Try putting the router back and place and confirming it still works. Rules out any changes on client side or ISP side.
3. Make sure there is no inbound filter.

Other then that, don't have any other ideas.
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FurryNutz

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Re: Unable to connect to remote administration
« Reply #12 on: April 09, 2011, 03:03:43 PM »

If you can seem to directly access the router from the WAN side, try using Teamviewer thats loaded on both internet PC and home PC and see. Might be an alternative for you.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.