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Author Topic: DNS-323 locking up - help  (Read 9954 times)

schumach

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DNS-323 locking up - help
« on: April 27, 2011, 09:05:48 AM »

I just upgraded my drives in my DNS-323 and when I try to copy the information back to the new drives the unit freezes.  I have to unplug the unit and reboot to get communication reestablished.  The drives are 2T, I am running 1.10 beta 7 on the unit and have the drives setup as RAID1 for 1T and JOB for the remainder of the disk space.  I also have a directory that I cannot delete.  I receive and error message telling me the folder is not empty when I do not see anything in the directory.  Is there a way to force deletion?

Thank you,

Greg
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schumach

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Re: DNS-323 locking up - help
« Reply #1 on: April 27, 2011, 02:43:34 PM »

D-Link Multimedia can you assist with this?

Thank you
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D-Link Multimedia

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Re: DNS-323 locking up - help
« Reply #2 on: April 27, 2011, 03:03:20 PM »

Which drives are you using specifically? Have you already tried resetting the unit to default settings using the pin-hole reset in the back (hold for 10 seconds until power light starts blinking)?
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schumach

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Re: DNS-323 locking up - help
« Reply #3 on: April 27, 2011, 04:38:06 PM »

I have reset the unit multiple times and it does not make a difference.  Here are the drives I am using:

Hitachi     HDS723020BLA642    2000 GB

And thank you for your assistance.
« Last Edit: April 27, 2011, 04:39:40 PM by schumach »
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D-Link Multimedia

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Re: DNS-323 locking up - help
« Reply #4 on: April 27, 2011, 04:54:33 PM »

Are you able to see the hidden folder/files over FTP or can you delete it through FTP? Does the unit freeze up when using that transfer method? Are you copying from MAC OS or Windows or what?
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schumach

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Re: DNS-323 locking up - help
« Reply #5 on: April 27, 2011, 06:36:20 PM »

I did try deleting the file via FTP, but was unsuccessful.  I am currently in the process of formatting the drives as single volumes to see if it is a RAID issue.  I will try transferring the files via FTP and report back.  All of my systems are Windows based.

Thank you
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schumach

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Re: DNS-323 locking up - help
« Reply #6 on: April 28, 2011, 11:32:54 AM »

I have transferred files to both Volume 1 and 2 via ftp and via windows and both transfers eventually freeze. I cannot access the server and the LED for the drive that I am transferring to just blinks. Once I reset the unit I can again begin to transfer files.  Could this be a buffer overrun issue?  I do not see any settings in regards to flow control.  The unit is running at 1gig.

Thanks again.
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D-Link Multimedia

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Re: DNS-323 locking up - help
« Reply #7 on: April 28, 2011, 11:51:55 AM »

Try locking the speed down to 100mb instead of 1gig. It's either the drives themselves or the network connection from your pc side.
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schumach

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Re: DNS-323 locking up - help
« Reply #8 on: April 28, 2011, 02:42:06 PM »

I do not believe it is the drives.  I have done a low level format on each drive and ran the Hitachi disk unity to look for errors. I have also been able to load XP and Windows 7 on them with out any issues.  I will limit the speed to 100 meg, but does the unit support any kind of flow control?

Thank you,
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schumach

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Re: DNS-323 locking up - help
« Reply #9 on: April 29, 2011, 02:41:32 PM »

I am just about to get rid of this unit.  I have been working with this thing for over a month now and am getting no where.  There seems to be an issue with RAID1 and the drives.  If I format the drives as stand alone I can copy my information back to the drives, but eventually I will get a message telling me the drive is no longer available.  I still have connectivity to the unit but have to start the copy process over again.  If I format the drives as RAID1 I will eventually loose contact with the unit and have to unplug the power and then reboot to regain connectivity.  To make it even better the unit now shows a sync time of 5315.25 minutes.  I do not want to wait 3 days for this to sync and past experience tells me that it will never sync after it has looked-up.  I have put the drive through numerous read and write test and they have never reported an error.

Thank you for listening, but does anyone have any ideas?
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schumach

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Re: DNS-323 locking up - help
« Reply #10 on: May 03, 2011, 08:53:14 AM »

D-Link Multimedia,

I am hoping you might be able to provide some insight on this.  The new drives I am trying to get functioning in my DNS-323 are Hitachi 2T 7200RPM and 6.0 gig/s transfer rate.  My old Seagate drives are 320G 7200RPM, but have a slower transfer rate.  Could the transfer rate be the issue here.  I have tried an old 150G drive and it seems to function fine. This leads me to think the newer drives are some how causing the processor on the DNS-323 to lockup.  I do not know why the unit would stop all IP communication though (non responsive to ICMP and HTTP).  If you think there might be a fix for this I am willing to work with D-Link, but at this time the unit is not doing me much good.  I purchased the quicker drives so in the event the 323 were to fail I could use the drives in a different unit or even in one of my PC's.

I do not believe it is a flow control issue either.  The unit is connected to a Cisco switch and I have run 10meg, 100meg and 1000meg transfers and the unit continues to lockup.   There are not ingress or egress errors on the switch port.

Thank you again for your support.

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D-Link Multimedia

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Re: DNS-323 locking up - help
« Reply #11 on: May 03, 2011, 09:07:37 AM »

D-Link Multimedia,

I am hoping you might be able to provide some insight on this.  The new drives I am trying to get functioning in my DNS-323 are Hitachi 2T 7200RPM and 6.0 gig/s transfer rate.  My old Seagate drives are 320G 7200RPM, but have a slower transfer rate.  Could the transfer rate be the issue here.  I have tried an old 150G drive and it seems to function fine. This leads me to think the newer drives are some how causing the processor on the DNS-323 to lockup.  I do not know why the unit would stop all IP communication though (non responsive to ICMP and HTTP).  If you think there might be a fix for this I am willing to work with D-Link, but at this time the unit is not doing me much good.  I purchased the quicker drives so in the event the 323 were to fail I could use the drives in a different unit or even in one of my PC's.

I do not believe it is a flow control issue either.  The unit is connected to a Cisco switch and I have run 10meg, 100meg and 1000meg transfers and the unit continues to lockup.   There are not ingress or egress errors on the switch port.

Thank you again for your support.



Is there a jumper setting on those drives to knock them down to 3gig/s mode? The Board in the DNS-323 does not support 6G drive speeds and if you can lock it down to 3 that may remove some instability. I do not have these drives here for testing for confirmation but if the unit works perfectly fine with an older drive then it is a drive incompatibility (unless jumpering it works).
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schumach

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Re: DNS-323 locking up - help
« Reply #12 on: May 03, 2011, 09:13:55 AM »

Do any of the newer units handle 6Gb/s?
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D-Link Multimedia

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Re: DNS-323 locking up - help
« Reply #13 on: May 03, 2011, 09:23:48 AM »

Do any of the newer units handle 6Gb/s?

No. All support 1.5/3. There really is no reason to put full 6G support on a NAS that is nowhere near capable of handling the speeds. The drives should allow for a jumper to put it at 3 though. If you needed to pull it later for transfers you could always remove the jumper when putting it in your pc.
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