Topic: Router reboots every time HP laptop launches medismart photo s/w (Read 4911 times)

brandoj · « **on:** April 27, 2011, 05:08:41 PM »

My wife has an HP laptop running windows 7. when she opens a photo on her laptop , HP mediasmart photo software launches. At the same time , my DIR 655 router reboots knocking everybody off line until it comes back. It does this consistently whenever a photo is opened for viewing on the laptop. I have tried about everything I can think of but still cannot figure this one out. Is it Win7? HP? Dlink? all? both? I've tried defaulting my router and it still does it. I tried the latest firmware, no help. Arg!

- anybody out there experiencing this ? any suggestions? - Thanks!

Jamie...
Router firmware version 1.35NA
Laptop causing problems: HP Pavillion Dv7 w/AMD processor running Windows 7- factory load

Other Networked devices are as follows:
Printer: HP Officejet 6500 Wireless
Dell Precision 530, Dell precision 670 and Dell E6400 Laptop - all Running XP Pro SP3.

FurryNutz · « **Reply #1 on:** April 28, 2011, 07:05:07 AM »

wonder if this SW has any streaming or media sharing abilities. Is multicast streaming enabled on the router?
I might set up some static IP addresses for your devices on the router.
Check the logs of the router when this happens. Any information there?

brandoj · « **Reply #2 on:** April 28, 2011, 10:05:26 AM »

I set multicast on the router- no help. I already use reserved dhcp for everyone but I will try using static ip's and see what happens. Thanks for the tip!
J..

davevt31 · « **Reply #3 on:** April 28, 2011, 10:25:49 AM »

When Furry says static IPs he is talking about using ther DHCP Reservations which you state you are already using.

Need to get everyoe to use the same nomenclature:

Static IP- IPs are hard coded on the systems itself
DHCP - IPs are received from the DHCP Server and CAN be random
DHCP Reserved - IPs are received from the DHCP will be same everytime.

brandoj · « **Reply #4 on:** April 28, 2011, 11:59:38 PM »

I think I resolved the problem, or at least temporarily stopped it from happening. I found a firewall entry in Norton security suite (running on HP Laptop W7)and blocked outbound access to the hp mediasmart photo application. launched the app a bunch of times and no auto reboot of router at all. Tested print capabilities from laptop and all is good. Wife happy, I am happy!

Thank You all for the advice and tips.

Jamie.

FurryNutz · « **Reply #5 on:** April 29, 2011, 07:49:44 AM »

Glad you found the fix. Enjoy.

JtheForth · « **Reply #6 on:** May 03, 2011, 11:09:41 PM »

I am kind of having the same issue, My HP Touchsmart TM2 reboots the router everytime there is heavy usage.

D-Link Forums

News:

Author Topic: Router reboots every time HP laptop launches medismart photo s/w (Read 4911 times)

brandoj

Router reboots every time HP laptop launches medismart photo s/w

FurryNutz

Re: Router reboots every time HP laptop launches medismart photo s/w

brandoj

Re: Router reboots every time HP laptop launches medismart photo s/w

davevt31

Re: Router reboots every time HP laptop launches medismart photo s/w

brandoj

Re: Router reboots every time HP laptop launches medismart photo s/w

FurryNutz

Re: Router reboots every time HP laptop launches medismart photo s/w (RESOLVED)

JtheForth

Re: Router reboots every time HP laptop launches medismart photo s/w