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Author Topic: Calls on Hold  (Read 4226 times)

bitworks

  • Level 1 Member
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  • Posts: 5
Calls on Hold
« on: January 28, 2009, 09:32:07 AM »
We have an interesting scenario where we seem to not be able to transfer a call.

Config
1 POTs line ( in use)
SIP trunk from Packet 8

If an additional call comes in (the pots line is busy), it rolls to the packet 8 service.  Our receptionist picks up talks to caller, places them on hold.  Receptionist verifies with the person being called if they wish to speak with the caller right now.  Receptionist then tries and is successful at getting the call back off hold, however she can never transfer the call, we end up calling back the caller.

This process seems to work fine until we have more than 1 calls in progress.

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Mlachake

  • Poweruser
  • Level 3 Member
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  • Posts: 203
Re: Calls on Hold
« Reply #1 on: January 28, 2009, 02:31:15 PM »
We will need more information as to how the lines are setup; is the POTS line part of the Packet 8 lines? POTS lines are configured on the gateway and voice service is configured on the DVX-2000MS. Given that, I do not see how the calls rollover to the packets 8 if the POTS line is busy. Please give us more information as to how those lines are configured so that we can better assist you. You can contact us at 1-888-404-6262 Option 1 for further assistance.
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