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Author Topic: Phantom rings  (Read 8772 times)

Carr

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  • Posts: 9
Phantom rings
« on: January 29, 2009, 04:09:25 PM »
Hello, sometimes when we receive a call there is no one on the line, then it will ring again and the caller is there. Any ideas?

Thanks,

CARR
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Mlachake

  • Poweruser
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  • Posts: 203
Re: Phantom rings
« Reply #1 on: January 30, 2009, 09:15:52 AM »
Please confirm that you are running the latest firmware on the phone system.  If you are running the latest firmware, then we will focus on the service provider side by examining the service, equipment and how they are setup on your premises.  Please provide us with that information so that we can better assist you. Alternatively, you can call a dedicated Voice Center support line (1-888-404-6262) for further assistance.
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PCTechie

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  • Posts: 28
Re: Phantom rings
« Reply #2 on: February 07, 2009, 08:30:47 PM »
We had this issue when we first installed our system, but only happened on 1 of our POTS lines.

Turned out to be a bad connection from the line to the gateway.  We re-terminated it and it worked fine.  It was very strange because once in a while it worked, but most times if a call came in on that line it would ring and you would answer, but no one was there.

Re-punching the line took care of it, it never happened again.
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Mlachake

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Re: Phantom rings
« Reply #3 on: February 09, 2009, 09:06:40 AM »
I am Happy to hear that re-terminating the lines helped solve the issue.
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Carr

  • Level 1 Member
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  • Posts: 9
Re: Phantom rings
« Reply #4 on: February 20, 2009, 02:36:04 PM »
We reterminated our lines, and now the phantom rings occur when we actived the automated receptionist after hours. Any ideas?

Thanks
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PCTechie

  • Level 2 Member
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  • Posts: 28
Re: Phantom rings
« Reply #5 on: February 21, 2009, 01:07:57 PM »
We too have set this system to have after hours auto attendant, but have not noticed any phantom rings.

Sounds like you still have a gremlin running around in there...

Is it one phone?  All phones? 


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Carr

  • Level 1 Member
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  • Posts: 9
Re: Phantom rings
« Reply #6 on: February 23, 2009, 02:52:09 PM »
It occurs with our operator phones.
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PCTechie

  • Level 2 Member
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  • Posts: 28
Re: Phantom rings
« Reply #7 on: March 13, 2009, 09:17:45 AM »
Sorry for the delayed reply.  If it is you operator phones, then you still have an issue with your POTS lines. 
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Mlachake

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Re: Phantom rings
« Reply #8 on: March 16, 2009, 08:57:44 AM »
I believe this is a configuration issue on the Receptionist extension. You have probably configured call forwarding on the receptionist extension to the operator extension that may be causing a loop. Please disable any call forwarding on those two extension, especially the Receptionists'.
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