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[FurryNutz]

Make sure you have them check the lines and if you can, get a dedicated line installed off the junction box if they'll do that for you. Then you can use splitters all you want on the other lines. Keep us posted. Hope they get it working better for you.

[junlee]

Make sure you have them check the lines and if you can, get a dedicated line installed off the junction box if they'll do that for you. Then you can use splitters all you want on the other lines. Keep us posted. Hope they get it working better for you.

Well the lines in my neighborhood are all underground so I don't think they will be digging up my yard to run another cable to my house :/

Hmm one thing I never mentioned was that I livestream my games sometimes and occasionally it runs good (above 1100kb/s upload rate), but often times it drops below 200kb/s and sometimes as low at 10kb/s (which makes it impossible to stream). I'm wondering if this could be linked to the 'noise' the tech was seeing on my line. I'm also assuming that a bad upstream could be why I get the delay in p2p games (since the game server only recognizes your actions based on what your opponent's game client sees).

[FurryNutz]

They need to test he lines from the main junction box down the street or where ever it may be up to the junction box at your house, There should be one. I have one. Might not be for you. I would ask them to make sure the line is good from there box to your house though. They will put in new lines if the current one is bad. They don't have to dig up as they have this machine that buries it, I think. They had to do mine 2 times.  Not there fault.

Once that is tested then they could test the line from outside the house into where the modem is. Again, see if you can get a single, no splitter line installed if you can. Keep us posted.

[junlee]

Well, Comcast just left here. They said that they wanted to put in another line, but box at my house only supports 4 connections and they are all full from other customers. They also said they couldn't lower the power at all on the line because then my neighbors would lose their signals, and they would call another tech out to undo it.

So as a temporary work around, I got them to make me a bunch of cable so that I can hook my TV up from a bedroom next to mine that isn't being used and I removed the 2way splitter in my room and directly connect my modem to my wall, which puts my upstream power at a safe level. I also got them to put my old eMTA that's powering my phone lines into my garage to get it out of here too.

They couldn't see any noise on the line here at all, so there was nothing they could fix for my connection. I am still getting enough latency in game to make it nearly unplayable

I had a friend test the delay with me last night. When we are connected to each other, he barely gets any delay at all (maybe 30ms), but I'm still getting ~500ms+. That being said, I would assume it is just my upstream having issues sending my game packets out fast enough, but I can receive other people's packets just fine. I don't know what else I can do

I ran an extended ping to my gateway, out of 100 pings the average was ~7ms, but like 6 of the pings were from 20ms-50ms. I don't know if that means anything, I mentioned it to the Comcast tech and he couldn't think of anything either.

[FurryNutz]

Hmmm..are they still going to add a new line to the house? Suppose they couldn't put in a new line from there box to your house.

Still seeing lag in the game huh? You sure all other applications, auto disk defrag and additional security SW like Anti Virus and Firewalls, including MS firewall is disabled during game play?

Just out of curiosity, what kind of PC hardware do you have?
Ram Size?
Video Ram Size?
CPU speed?
HDD interface? IDE or SATA?

What game are you trying to play?

[junlee]

Hmmm..are they still going to add a new line to the house? Suppose they couldn't put in a new line from there box to your house.

Still seeing lag in the game huh? You sure all other applications, auto disk defrag and additional security SW like Anti Virus and Firewalls, including MS firewall is disabled during game play?

Just out of curiosity, what kind of PC hardware do you have?
Ram Size?
Video Ram Size?
CPU speed?
HDD interface? IDE or SATA?

What game are you trying to play?

I've tried completely uninstalled my AV/software firewall (norton), disabled windows firewall, everything.

My main PC has:
Intel core i7 950 @ 3.0ghz
12gb triple channel ddr3 @ 1333mhz
2x Geforce GTX470 in SLI
64gb OCZ Agility II SSD running windows
Western Digital SATA HDD running my games and programs

Older PC I have been testing the game with too has:
AMD Phenom II x4 955 @ 3.2ghz
8gb dual channel OCZ DDR3 @ 1333mhz
Geforce GTX260
Western Digital Sata HDD

Both are on Windows 7 x64 home premium. The game I am currently testing with is Rusty Hearts, which started their North American closed beta about a week and a half ago;that could mean unstable servers and netcode, however it wouldn't explain why I'm getting the issues and everyone I play with isn't. I've had issues with other p2p games in the past where I would see a poor connection to most people and would experience the same type of delay. There is no frame lag at all, just connection latency.

[FurryNutz]

NICE pc man. Sheesh. YA I would say it's not your PC.

Well since you did mention that you did try gaming directly to the ISP Modem(arris). Have you tried this again after you go the SB6120? Curious if you might see this issue still when direct. I presume that if you still see the same problem, that the issue still lyes with the ISP cabling.

[junlee]

NICE pc man. Sheesh.

Thanks. I built it in November to test out Nvidia Surround gaming using 3 monitors @ 5800x1080 resolution. Pretty cool experience 


Hmm I haven't tried directly connecting to the SB6120. I will need to wait for a friend to get home to do some proper testing with me since I won't be able to connect my second PC if I remove the router. I will try it out later and post the results.

I was messing around yesterday looking at my connections with netstat -n and I found the game server IP and the port range it uses for the game. I tried to manually ping the IP but it timed out. They probably just block ICMP based packets, because my friend who doesn't get any connection lag in game couldn't ping it either. I don't know if there is another way to test latency to the IP besides pinging in the command prompt >.>

[FurryNutz]

I Think Harry might know some additional netstat commands or someone else. I don't use it very often if at all. I suppose I should use it more.

Is this a game server free or is it a pay service? Maybe someone else besides your buddy could get on line too and check and test with you. However seems like if all your buddies are playing great and your not, probably still on your end then.

Might have someone here check your router settings via teamviewer.com too to be sure the router is set up well.


Keep us posted.

Thanks. I built it in November to test out Nvidia Surround gaming using 3 monitors @ 5800x1080 resolution. Pretty cool experience 


Hmm I haven't tried directly connecting to the SB6120. I will need to wait for a friend to get home to do some proper testing with me since I won't be able to connect my second PC if I remove the router. I will try it out later and post the results.

I was messing around yesterday looking at my connections with netstat -n and I found the game server IP and the port range it uses for the game. I tried to manually ping the IP but it timed out. They probably just block ICMP based packets, because my friend who doesn't get any connection lag in game couldn't ping it either. I don't know if there is another way to test latency to the IP besides pinging in the command prompt >.>

[junlee]

It is a free to play game, and like most f2p game companies, the customer service is terrible so I haven't been able to get them to help me.

I made some videos demonstrating the delay.

Here is from my perspective:
http://www.twitch.tv/sandoichi/b/292007380

From opponent's perspective:
http://www.twitch.tv/sandoichi/b/292008638

You can see in the second video what it looks like with 0 delay, and how much faster it is than the first one. There's about 0.5-1 second delay for the hits to register, which means while swinging at a moving target it becomes very difficult to land a hit or a series of hits. The game only registers that you hit someone if their client see's you hit them, so you would have to aim way in front of them if they are moving in order to land a hit.  When my friends play, their screens look very similar to the second video. Not exactly 0 delay, but very minimal and hardly noticeable.

[FurryNutz]

Definately notice the differences.

Any chance that any one in the same town as you that you could take your PC to there network and test the game out? Would be interesting to see if your PC and game reacts the same at a different ISP or Network. I kind of doubt it would. Just another idea for troubleshooting. Really think this is an ISP/cabling issue.

[junlee]

Some live close, as in like a 5 hour drive but that isn't practical for me to test >_>

Hmm. One of my friends that I hang out with a lot has a different ISP (Verizon FiOS). He doesn't play these types of games but maybe sometime I can bring my PC over his house to test it out. None of my friends that I game with have Comcast, so I think it may very well be an ISP issue. Even my friend who has slow DSL gets no delay

I will still test directly connecting to my new modem whenever I get a chance tonight.

[FurryNutz]

Sounds like a good test if you can take ur PC to your friends place for a quick test and see.

Let us know how it goes.

 

[Hard Harry]

Ok, alot of updates. LOL. Sorry I didn't fallow this, but I been busy with my own network issues. Well, not really mine, but my friends who I am helping. A couple questions:

Soon as I switched over to the SB6120 it shot up to 36mbps down...but I think it should still be higher (on the 20MB/s speed blast plan with Comcast).

I don't understand, if your on a 20Mb Tier, why do you think it should be faster then 36Mb plan?

Hmm one thing I never mentioned was that I livestream my games sometimes and occasionally it runs good (above 1100kb/s upload rate), but often times it drops below 200kb/s and sometimes as low at 10kb/s (which makes it impossible to stream). I'm wondering if this could be linked to the 'noise' the tech was seeing on my line. I'm also assuming that a bad upstream could be why I get the delay in p2p games (since the game server only recognizes your actions based on what your opponent's game client sees).

Could be, maybe not. I don't think you have enough data to say one way or another. However, if you see you experience lag at the same time you experience drops in transfer rates, then that increases the likely hood the lag has something to do with the connections. For example, some people who play consoles offline also experiencing lag, by their system overheating, or a dirty disc, or the refresh rate on their monitors. Not to say I think your issue has anything to do with that, just saying we need to keep a open mind. Can you test your game offline or LAN only?

I ran an extended ping to my gateway, out of 100 pings the average was ~7ms, but like 6 of the pings were from 20ms-50ms. I don't know if that means anything, I mentioned it to the Comcast tech and he couldn't think of anything either.

Is that a problem? Yes. Is it the problem that is causing your issue? There is a chance no. A spike of 12-37ms every couple of mins wouldn't cause the constant lag you are experiancing. It might explain everything being fine, then suddenly you get a lag spike, you studder, or glitch, then it goes back to normal.

Looking around, i started to see this is a common issue. Hear is a question, are you only playing against your friend? Or other friends close to you? Check out this post

http://rustyhearts-forum.perfectworld.com/showthread.php?t=81651

Alot of people reporting the same issue. What about other online games. Any problems? If you mostly play your friend, and you have lag, and he doesn't its quite possible that HE is causing YOUR lag. The way that most P2P games work is to slow down the faster player, or atleast slow down the client to match the host (friend).

Also check out this thread?  http://rustyhearts-forum.perfectworld.com/showthread.php?t=82481
Says something about a program?

Also, what controller do you use? Seems the game has a program called Xtrap that actually all your mouse and keyboard commands go through, to put bluntly, to make sure people aren't cheating.

CHeck out this thread too. More people with the issue. http://rustyhearts-forum.perfectworld.com/showthread.php?t=80391&page=2
Actually reminds me alot of the lag we used to experiance in Fat Princess (don't hate) for the PS3. Its P2P but it still goes through the PSN servers.

Last, have you downloaded the latest patch? Some people say the last patch helped. Oh, and there was server maintence starting 8/9. Better or worst?

LOL. I now know more about this game more then most whole play it. Oi I am a nerd.

[junlee]

I don't understand, if your on a 20Mb Tier, why do you think it should be faster then 36Mb plan?

Well, one page I read on Comcast listed their speeds as MB/s, and speedtest/shaperprobe list mbps, so I thought that Comcast was advertising Megabytes, not megabits. They seem to mix up mb/s and mbps quite a bit, and had me confused. I know for a fact that I've downloaded much higher than 20mbps, and at my old house when I was on their 8/2 plan I was still downloading at similar speeds as I am now, which is why I figured their speeds were supposed to be in bytes.

Can you test your game offline or LAN only?

Nope, only online, as with the other p2p games I have played. These games are all imports from korea, where p2p is perfectly fine since everyone is close together (they IP ban everyone outside of south korea from playing their version and require a valid KSSN and matching name/phone number to make an account). I haven't seen any f2p games with offline support. They only make money from people buying optional items from Cash Shops so they force you to play online.

Looking around, i started to see this is a common issue. Hear is a question, are you only playing against your friend? Or other friends close to you? Check out this post

Lol some of those posts and threads are mine :p

Also check out this thread? Says something about a program?

Oh, it uses a program called Pando Media Booster when you first download the game. Its basically a download accelerator which uses some p2p connections I think. I always uninstall it immediately after the game finishes downloading.

Also, what controller do you use? Seems the game has a program called Xtrap that actually all your mouse and keyboard commands go through, to put bluntly, to make sure people aren't cheating.

Hmm what do you mean what controller?  I play with a Logitech G15 keyboard and a Logitech MX518 mouse. The actions aren't delayed whenever I cast them, the characters show their animation as soon as I press the key. It is just delay for the game to recognize the action (for my opponent's client to see it). As an experiment, I was controlling my character on PC1 while looking at PC2's monitor. There was a 0.5-1 second delay in every action. Just moving around took a second to register on the second PC.

Last, have you downloaded the latest patch? Some people say the last patch helped. Oh, and there was server maintence starting 8/9. Better or worst?

Yeah I'm all patched up. The latest maintenance only fixed an issue with the in game mail-box not letting you take items out of it lol. Hasn't changed my lag at all

Hear is a question, are you only playing against your friend? Or other friends close to you?

Well, I live in PA. I have been doing a lot of tests with a friend in Indiana, and a friend in Texas. I get the exact same delay to both of them, and both of them get no delay on their attacks when hitting my character, which is why I think it may have something to do with my upstream. Normally in p2p both people would lag equally to each other if the connection was just long distance or poor, but it seems to be only going one way. In regular matches though, I play against people from everywhere and I haven't fought a single person where I don't get delay.

One of the lag threads mentioned PvP and dungeons. Now here's the weird thing. In dungeons, I get 0 delay when playing alone, which makes sense since I'd be the host for that dungeon instance. Now when a friend joins, I still get 0 delay when hitting monsters (even when he is the host), however sometimes I see a monster teleport lag (which would be normal p2p lag). So I'm assuming dungeons register your hits based on what your own client sees, unlike PvP.

Also in one of the threads that I made, which you linked, the game server hardcore lagged for like 10 minutes one day. It started while I was testing delay, and suddenly when the lag started my delay completely went away. I figured that the PvP had to be mostly server sided rather than p2p if the lag adjusted my delay, however I later figured out what caused this. The PvP matches were taking like 30 seconds extra to start, in which time I guess the server couldn't establish a connection between my 2 PCs, so it assumed one disconnected and just started registering my hits based off of what my own client saw (like dungeons) which took away all my delay. I found this out because a few days later, my second PC actually did disconnected while testing but the character remained in game and I could hit it with 0 delay.

It may be a while before I can get my PC over to a friend's house to test his internet and see if this is an ISP issue or not >_>