I am having a similar problem. The device has lost its connection to my wireless router. I have connected it to a wired ethernet cable and still no luck. I cannot not access the web interface. I have tried several times to reset the device to factory defaults and just start over, but the device will not reset. I press the button for 10, 30, 120... seconds and device will not reset, the lights will not turn off and on, no blinking, nothing happens.